Dealership has an F rating (and is unaccredited) with the - EM
Dealership has an F rating (and is unaccredited) with the BBB for a reason. Their use of:
- Loss leaders/Bait-and-Switch: When you go in to ask about that unbelievably well priced vehicle, it will have been "just sold yesterday" and then they'll show you something more expensive. BTW, that same vehicle, meanwhile, will still be listed on the website weeks later, and if you approach them again, they may try to sell to you or tell you again it just sold.
- Misleading/false advertising: It's highly unlikely you'll get the pricing advertised. Add to that their manipulation of advertising, even Ford driven promos, where they put higher trim vehicles in the ads vs. what's being sold, they remove "up to" in any savings offers, and they may even remove specifics on what trim levels may be applicable to savings. So, if you see "$10k in Savings!," just be aware that they've done everything they can to hide or manipulate the ad to make it seem as though it'll apply to the trim you want, but it won't.
- Trade Value: They'll far undervalue your trade (I was offered nearly $8k more at a different Ford dealer) and in no way will they honor the online pricing. No, what' they will say is that "you're trying to get retail for your trade and buy their truck at wholesale." Infuriating. No, I'm expecting a reasonable offer on a trade and for them to honor their advertising. Period.
- Required Dealer Add-Ons: Don't want that $4k "protection package" that isn't noted anywhere online or by the sales reps until they think they've gotten you hooked? Tough. You may get them down, but they still won't likely budge from tacking on about $2k minimum for something you don't want or need. Even if you offer to take another option, such as an extended warranty, they won't accept a substitution.
And, of course, in addition to basically everyone lying to you, they'll INSULT YOU, blame you for wasting their time and any sales they think they've lost while working with you (even though they are standing around doing NOTHING when you walk in), and eventually just ghost you when you call them out on any of this.
So, if you are in anyway prepared and have done any research, you'll very quickly realize this dealership's sole motivation is to move metal at xx prices. Relationships, loyalty...none of that means anything to this location. The sales reps will lie and stab you in the back, the sales managers aren't any better. None of them care if you've drive hours from San Antonio or Dallas or wherever, spending your time and gas...you won't get that deal they advertised. They don't care if you've done business with them before or not, you won't get that deal they advertised. They don't care that they're basically running afoul of the Lanham Act Section 43(a), they'll risk any repercussions. And they'll give up a sale to you in a minute once they realize you're not going to blindly let them con you into a terrible transaction.
So, please, for your own benefit and bank account, look at almost any other Ford dealer in the area...Tomball is not one anyone should do business with.
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