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Group 1 Ford of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.7
703 Reviews
Call Dealership (281) 588-5000
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6445 Southwest Freeway

Houston, TX

77074

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Showing 703 reviews

November 08, 2026

Vey please with the response from the service team on receiving my towed vehicle and setting up repairs. Makayla Howard and Aaron Hogue did an excellent job on reviewing the repair needs, providing ti More

by larry-welch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla Howard, Aaron Hogue, Zack Stein
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November 07, 2026

Friendly and efficient auto service at Group 1 with great people and communication tools including mobile More

by mark2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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November 06, 2026

David the service tech gets things done and advises well. His suggestion on maint agreement was appreciated. More

by Tdconklin28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David nygen
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Nov 07, 2026 -

Group 1 Ford of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Southwest Houston. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2026

The service was great David Nguyen helped me and he was very informative and kind More

by wray.widner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
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Nov 06, 2026 -

Group 1 Ford of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.

November 03, 2026

Great experience at this dealership! The staff was friendly, honest, and never pushy. They answered every question and made servicing my car easy More

by abigeyaassefa8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David N, Brian Frank
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Nov 05, 2026 -

Group 1 Ford of Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 31, 2026

Zach was able to help with my service issue immediately and was able to get my repair started the same day. He was great to work with and made the process very smooth. Even though this dealership is 35 min More

by samoolla123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Stien
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Nov 01, 2026 -

Group 1 Ford of Southwest Houston responded

Hi, thank you for your kind words! I'm thrilled to hear that Zach was able to assist you promptly and make your service experience smooth. We strive for professionalism and teamwork, and it's great to know that our efforts are appreciated. We look forward to seeing you again, even from 35 minutes away!

October 30, 2026

The staff is very friendly and knowledgeable. David Nguyen always makes sure that I am fully informed regarding the needs, pricing, and status of my vehicle. More

by jvpeugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nguyen
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Nov 05, 2026 -

Group 1 Ford of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2026

need to improve the coordination of scheduled appts and valet pick up service which are not consisyent More

by mcjones5209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Novoa
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Oct 28, 2026 -

Group 1 Ford of Southwest Houston responded

Thank you for your feedback. We understand your frustration regarding the coordination of scheduled appointments and valet pick-up service. We are committed to improving our processes to ensure a more consistent experience for our customers. Your insights are invaluable as we strive for professionalism and teamwork in our service delivery.

October 21, 2026

The service department always delivers superior service. They go above and beyond in everything - even locating a cellphone that I left in the shuttle car. Irvin is a great service advisor, and Anthony do More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irvin, Anthony
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Oct 21, 2026 -

Group 1 Ford of Southwest Houston responded

Hi Jim, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

October 20, 2026

Great service and very friendly staff they always do excellent job on service will always recommend to all . More

by Ahmed Masood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IRVIN GONZALEZ
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Oct 21, 2026 -

Group 1 Ford of Southwest Houston responded

Hello Ahmed, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

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