Tomball Ford

Avoid Tim Fowler, Ask for Jana Baker If you’re considering buying from Tomball Ford, here’s my honest advice: avoid Tim Fowler at all costs, ask for Jana Baker, and come with your own pre-approved considering buying from Tomball Ford, here’s my honest advice: avoid Tim Fowler at all costs, ask for Jana Baker, and come with your own pre-approved rate from a local credit union. The finance manager, Will Clunn, was unhelpful and didn’t put in any real effort to get me a competitive rate—I refinanced the very next morning at 1.26% lower. Let me explain. I drove over 45 minutes to Tomball Ford on Friday evening, March 27th, because they had the inventory I wanted. My credit union, Shell Federal, listed Tim Fowler as their “no-hassle” dealer representative, so I reached out to him days in advance via email—letting him know exactly which cars I wanted to see and when I’d arrive. He never responded. Not even to let someone else know I was coming. When I arrived around 5 PM, I waited over 20 minutes only to be told Tim wasn’t in and wouldn’t be available until the next day. Frustrated, I started looking at the two vehicles on the showroom floor myself. That’s when Jana Baker walked over and asked if she could help. She was knowledgeable, professional, and genuinely helpful—no hard sell. I explained that Tim had ignored my messages, and Jana said she often helped Tim’s customers when he was out. Since we had no loyalty to someone who couldn’t bother to reply, we worked with her. We were trading in a 2016 Porsche Cayenne (which had been a nightmare for parts) and wanted something fun and American-made. I was considering the Mustang Dark Horse and a Corvette. Jana walked us through the Mustang in detail, then voluntarily called their sister Chevy dealership in Conroe to arrange for us to see a Corvette. She didn’t pressure us at all—she even connected us directly with the Chevy sales manager for the best pricing if we went that route. If this review were just about Jana, she’d get an easy 5 stars. But I can’t give Tomball Ford 5 stars because of Tim Fowler’s complete disregard and finance manager Will Clunn’s incompetence. I decided on the Mustang and came back that Monday to finalize the deal. I had already done the credit check Saturday morning. My credit score is in the 850 range, and my credit union had pre-approved me at 4.49% for 5 years—the same credit union that sent me to Tomball Ford. So you can imagine my shock when Will Clunn spent forever trying to sell me extended warranties and other add-ons, then told me the best he could do was 5.76% through Ford Credit for 5 years. When I asked why, he just said it was the best they could get. I was exhausted and went ahead with the deal—but I went straight to my credit union the next morning. By 8 AM, I had refinanced the car I’d bought just 12 hours earlier at 4.49%. Bottom line: ✅ Ask for Jana Baker – she’s great. ❌ Avoid Tim Fowler – unresponsive and unprofessional. ❌ Avoid trusting Will Clunn – get your own financing first. Bring your own pre-approved rate from a nearby credit union, or you’ll likely overpay. More

Called Tomball Ford Service today to have the new recall done on my 2023 Ford f-150. Talked to a computer first and after scheduling the service was told by the computer I would get a call back. Did get t done on my 2023 Ford f-150. Talked to a computer first and after scheduling the service was told by the computer I would get a call back. Did get the call back from a woman at a call center and was told to log my truck into my home Wifi and fix it myself with a download. Questioning myself as to why I bought a Ford. I guess this Ford's new better idea - NO SERVICE. Will not buy another Ford at this rate. More

My family has bought at least 10 cars from this dealership. I’ve never been treated as poorly as I have this time around. I purchased a brand new vehicle in October 2025, since then it has been bac dealership. I’ve never been treated as poorly as I have this time around. I purchased a brand new vehicle in October 2025, since then it has been back in the shop twice. The first time my steering wheel locked up mid driving with my children in the car, I was told this was caused by a bad cooling fan. 6 weeks later my car was in the shop again due to the car not starting, 10+ error codes popping up on dash. Vehicle was towed to Tomball ford with 25 miles in the tank. When it arrived we were informed the car just needed gas. Apparently, their vehicles are not quality vehicles and not meant to run with low gas in them. I found this strange being that their vehicles on their lot all sit with 5-10 miles on them for long periods of time, yet my car sitting with 25 miles for less than 12 hours cause a range of issues. After speaking to several mechanics, getting 2nd, 3rd and 4th opinions it was determined this could not be the issue. Val (service adviser) was EXTREMELY condescending and disrespectful. He spent the majority of the time servicing our vehicle telling us we’re going to be responsible for payment, asked several times to be transferred to a different advisor and they would not do that despite his lack of communication and rude comments. Telling us that “we should be lucky ford is helping us” (we’re under warranty) and even have a recorded conversation of him telling us Ford was “nice enough” to help us. (Again paying customers) Insanely disrespectful staff and service team. Horrible service and apparently quality vehicles. Lack of knowledge from service department. Do not buy a vehicle here. More

The purchase experience was excellent. David is very knowledgeable and patient. David got me driving the same day without any problems. I will do future business with Tomball Ford. Thank y David is very knowledgeable and patient. David got me driving the same day without any problems. I will do future business with Tomball Ford. Thank you! More

I had a very good experience with this dealer, they are on top everything, and my sales Grace is the best, explained everything detail to me, if I ever want to buy another car, I will be only looking for h on top everything, and my sales Grace is the best, explained everything detail to me, if I ever want to buy another car, I will be only looking for her. More

TBF is great bought 6 vehicles in the last 13 years have had a great experience everytime had a great experience everytime More

Second car we’ve bought at tomball ford. Grace was amazing and made everything so easy! Grace was amazing and made everything so easy! More

This experience was very helpful and management is very professional! The staff here is amazing and I would highly recommend this location! professional! The staff here is amazing and I would highly recommend this location! More

I had a great experience at this dealership from start to finish. The staff was friendly, professional, and never made me feel pressured at any point in the process. They took the time to understand what I w finish. The staff was friendly, professional, and never made me feel pressured at any point in the process. They took the time to understand what I was looking for, answered all my questions clearly, and made everything simple and stress-free. The pricing was fair and transparent, and I really appreciated how smooth the entire experience was. I’m very happy with my purchase and would definitely recommend this dealership to anyone looking for a reliable and enjoyable car-buying experience. More

Same "bait & switch" tactic. When asked for an out the door price, the Advertised Internet price was inflated by $3500 with no explanation. when asked for explanation, no respons When asked for an out the door price, the Advertised Internet price was inflated by $3500 with no explanation. when asked for explanation, no responses, no replies. More