Tomball Ford

Bad people bad cars on used cars be aware if buy used car check very well . I buy a truck for 57,000.00 dollars and the next day I found they had bondo and bad paint job on 3 areas on the truck. I go back to check very well . I buy a truck for 57,000.00 dollars and the next day I found they had bondo and bad paint job on 3 areas on the truck. I go back to the dealer and. No one help me And also the price they posting online is not the same at the dealer . All bad More

I contacted the new car manager about a Ford F150 Tremor they had advertised online. After negotiating the purchase on Friday morning, I was told they would detail the car and I had an appointment to pick i they had advertised online. After negotiating the purchase on Friday morning, I was told they would detail the car and I had an appointment to pick it up at 10:00 am the next day. At 4:00 that afternoon I received a text message from the sales manager informing me that they had sold the truck. Not a phone call, not an apology, no explanation other than it is their policy to sell any vehicle to anyone who has the means to purchase. I had offered to put a deposit down and was told there was no need. The sales manager is totally unethical, lacking any business principles, totally unscrupulous. I would not buy a vehicle from this dealership. I can now understand why they have a rating of 2.3 out of 5.0. More

I brought in my vehicle for a safety recall, and during the repairs, the caliber broke. I've been working with Shelbie and have had no resolution. My vehicle is not repaired or drivable, a loaner vehicle the repairs, the caliber broke. I've been working with Shelbie and have had no resolution. My vehicle is not repaired or drivable, a loaner vehicle is not offered, and Tomball Ford is waiting on approval from Ford to repair a part they broke. They have zero interest in the consumer or doing the right thing at the right time for the right reason. The only solution that was offered was for me to pay for a rental out of pocket with the possibility of being reimbursed, and that would cause financial hardship, especially during the holidays. I've left many voicemails with the dealership and have spent hours on the phone, and no one at Tomball Ford can give any answers or timelines. I will never do business with Tomball Ford, and I would advise any consumer to review their ratings and the Better Business Bureau, all of which are horrible. The vehicle was dropped off on 11/24/23. As I write this, the date is 11/28/23, with no timeline as to when it will be repaired. More

Bought a truck from these guys not knowing the tires had severe wear on them I had them inspected by a state inspector and they told me it would not pass inspection. I decided to call the dealer for help an severe wear on them I had them inspected by a state inspector and they told me it would not pass inspection. I decided to call the dealer for help and had a Manager just literally yell at me and my wife and tell how dumb we were. More

I took my car in to this location two weeks ago just to get a simple recall fix. I was helped by a young lady named Shelby with brunette hair. A few days later my back passenger window wind would not go up get a simple recall fix. I was helped by a young lady named Shelby with brunette hair. A few days later my back passenger window wind would not go up when I called to talk to them about it they said that I needed to bring my car in an hour to have them take a look at it. I brought my car and they said the guy to fix the panel and the guy to fix the window was no longer there so that was a waste of a trip. Then they said I needed to come back Monday and they’ll pull it up and tape it off. I brought it back Monday and they were saying that there was no reason for them to touch the window because that wasn’t part of the recall and that no one could help me with the service, because It had nothing to do with the initial service. I went to this location three different times and was decided dissatisfied all three times. Advising people to never buy Ford escape. They come with lots of problems and your maintenance plan will not cover all of them. It’s almost like paying for a car twice. My Ford escape is only a 2020. More

I got an oil change and tire rotation on a '23 Maverick. I was able to get in and out within an hour and zero issues. They are able to do this with a small shop. I can't imagine what's in store once the new I was able to get in and out within an hour and zero issues. They are able to do this with a small shop. I can't imagine what's in store once the new building is ready. I highly recommend getting your truck serviced here. More

Service writer does not call back you have to call him back to find out what going with my truck back to find out what going with my truck More

This dealership is others have said deplorable. They deceive, avoid at all cost and we waited 45 days to get our payoff on vehicle we traded in. From Geirge in finance, Kirk Manager, Kent GM. All h They deceive, avoid at all cost and we waited 45 days to get our payoff on vehicle we traded in. From Geirge in finance, Kirk Manager, Kent GM. All have avoided us and proves they deceive and do not care. Look at better bidiness bureau. They know what they do. Low and sad to be treated that way when you give them your money and business More

Saw an ad for a 2022 with excellent discount. Traded several email with the internet email person. I was assured the numbers were correct. I prepared numbers including trade, taxes etc. and email Traded several email with the internet email person. I was assured the numbers were correct. I prepared numbers including trade, taxes etc. and emailed them, asking again if this was correct. I was assured it was. I said I'd be in the following morning at 10:30 to buy the car. I arrive and the salesperson isn't there. They get someone else who doesn't know any of our email exchange. After checking, the car is not there and not available but they have another. Lacks a couple of things but mostly good and $1500 less than the other. Ok. But then they explain it has the Apex protection package as does every vehicle they sell and it isn't an option. And unlike my assurance by the internet person the price shown on the website is correct and includes everything I'm told it does not include the $599 and $799 Apex components. Then to insult further, the price on the web is only if you use their usurious financing at 12.9% interest rate rather than the 1.9% Ford offered. Needless to say I left. I bought a new 2023 for a few thousand more that is even nicer. I bought from Classic in Galveston who never add anything to any vehicle ever. If you are smart you will never set foot or tires on Tomball Ford. Crooks. xxxxxxxx. Conmen. The old bait and switch. They are the poster image for Caveat Emptor. More

Patrick was my advisor. Can't trust a salesman that have only one goal... SALE AND GET MONEY+ AWARDS It took ME going to ford service to figure out what happen to my limp Can't trust a salesman that have only one goal... SALE AND GET MONEY+ AWARDS It took ME going to ford service to figure out what happen to my limp mode and I got shrink wrap and a nail in my def line to clog the line for 530$ after I had to be there to figure out the problem. The charge wasn't even presented to me for me to OK it before getting shrink wrap and a def line clog with a screw and clamp for 530$. I'm going to leave an honest review on Google and wherever Tomball FORD has available for public to view. UPDATE with more of dealer "good service"... Had to let others know how bad they are so no one will get scam by these people again. I CALLED THEM TELLING THEM THAT I DROVE LESS THAN 50 miles ON "BAND NEW TRANSMISSION FLUSH" and the transmission shifted bad so once I got home I had to remove some transmission fluid to make it shift easier and found out after the "FLUID FLUSH" THE FLUID WAS STILL BLACK. THEY SAID TO COME BACK IN SO THEY CAN REMEDY IT. WHAT A JOKE THESE PEOPLE ARE TO TELL ME TO COME IN AGAIN AFTER MY HORRIBLE EXPERIENCE. SO I DECIDED TO CHANGE OUT THE FLUID MYSELF AND STARTED GETTING EVERYTHING I NEED FROM PLANET FORD. More