Tomball Ford

Second car we’ve bought at tomball ford. Grace was amazing and made everything so easy! Grace was amazing and made everything so easy! More

This experience was very helpful and management is very professional! The staff here is amazing and I would highly recommend this location! professional! The staff here is amazing and I would highly recommend this location! More

I had a great experience at this dealership from start to finish. The staff was friendly, professional, and never made me feel pressured at any point in the process. They took the time to understand what I w finish. The staff was friendly, professional, and never made me feel pressured at any point in the process. They took the time to understand what I was looking for, answered all my questions clearly, and made everything simple and stress-free. The pricing was fair and transparent, and I really appreciated how smooth the entire experience was. I’m very happy with my purchase and would definitely recommend this dealership to anyone looking for a reliable and enjoyable car-buying experience. More

Same "bait & switch" tactic. When asked for an out the door price, the Advertised Internet price was inflated by $3500 with no explanation. when asked for explanation, no respons When asked for an out the door price, the Advertised Internet price was inflated by $3500 with no explanation. when asked for explanation, no responses, no replies. More

Deaven is a wonderful salesman and helped me get what I wanted, I’m a very satisfied customer wanted, I’m a very satisfied customer More

Deaven was an excellent salesman! This is my fourth purchase from Tomball Ford! Well done. This is my fourth purchase from Tomball Ford! Well done. More

Grace is amazing, we buy all of our vehicles from her. Company and personal vehicles all go through her. Hands down she is the best to buy from Company and personal vehicles all go through her. Hands down she is the best to buy from More

My wife showed up for a confirmed appointment, no record of it in their system. The Service Advisor then quoted two days of labor for a repair a local garage fixed in under an hour for $90. Two visits, no r of it in their system. The Service Advisor then quoted two days of labor for a repair a local garage fixed in under an hour for $90. Two visits, no resolution, and a service department built on incompetence. I escalated to management. They couldn’t even respect my request to communicate by email. Ford Rewards points from our Expedition purchase were never credited. That’s also still unresolved. Three vehicles. Two wasted trips. One ignored formal complaint. Zero accountability. Tomball Ford had every chance to make this right. They didn’t. I won’t be back, not for service, not for a fourth car, not for anything.​​​​​​​​​​​​​​​​ More

They don't honor the quality of their vehicles or the extended warranty that they sale you when purchasing. Don't buy from them! Beware as I am currently going through this with them on my ford f150. extended warranty that they sale you when purchasing. Don't buy from them! Beware as I am currently going through this with them on my ford f150. More

Dealership has an F rating (and is unaccredited) with the BBB for a reason. Their use of: - Loss leaders/Bait-and-Switch: When you go in to ask about that unbelievably well priced vehicle, it will have be BBB for a reason. Their use of: - Loss leaders/Bait-and-Switch: When you go in to ask about that unbelievably well priced vehicle, it will have been "just sold yesterday" and then they'll show you something more expensive. BTW, that same vehicle, meanwhile, will still be listed on the website weeks later, and if you approach them again, they may try to sell to you or tell you again it just sold. - Misleading/false advertising: It's highly unlikely you'll get the pricing advertised. Add to that their manipulation of advertising, even Ford driven promos, where they put higher trim vehicles in the ads vs. what's being sold, they remove "up to" in any savings offers, and they may even remove specifics on what trim levels may be applicable to savings. So, if you see "$10k in Savings!," just be aware that they've done everything they can to hide or manipulate the ad to make it seem as though it'll apply to the trim you want, but it won't. - Trade Value: They'll far undervalue your trade (I was offered nearly $8k more at a different Ford dealer) and in no way will they honor the online pricing. No, what' they will say is that "you're trying to get retail for your trade and buy their truck at wholesale." Infuriating. No, I'm expecting a reasonable offer on a trade and for them to honor their advertising. Period. - Required Dealer Add-Ons: Don't want that $4k "protection package" that isn't noted anywhere online or by the sales reps until they think they've gotten you hooked? Tough. You may get them down, but they still won't likely budge from tacking on about $2k minimum for something you don't want or need. Even if you offer to take another option, such as an extended warranty, they won't accept a substitution. And, of course, in addition to basically everyone lying to you, they'll INSULT YOU, blame you for wasting their time and any sales they think they've lost while working with you (even though they are standing around doing NOTHING when you walk in), and eventually just ghost you when you call them out on any of this. So, if you are in anyway prepared and have done any research, you'll very quickly realize this dealership's sole motivation is to move metal at xx prices. Relationships, loyalty...none of that means anything to this location. The sales reps will lie and stab you in the back, the sales managers aren't any better. None of them care if you've drive hours from San Antonio or Dallas or wherever, spending your time and gas...you won't get that deal they advertised. They don't care if you've done business with them before or not, you won't get that deal they advertised. They don't care that they're basically running afoul of the Lanham Act Section 43(a), they'll risk any repercussions. And they'll give up a sale to you in a minute once they realize you're not going to blindly let them con you into a terrible transaction. So, please, for your own benefit and bank account, look at almost any other Ford dealer in the area...Tomball is not one anyone should do business with. More