Tomball Ford

Be very cautious of the "Pink Perfection pricing" that this dealership shows on their website. It's nothing more than a low-ball figure that they use to draw you in and then they add thousands to it, over this dealership shows on their website. It's nothing more than a low-ball figure that they use to draw you in and then they add thousands to it, over and above the normal TTL, to claw back their $. It's a pathetic sales strategy. Remember, if the price is too good or beats all the other dealers by thousands, then it's too good to be true... More

I have purchased 2 vehicles in the past at Tomball Ford. I had planned to purchase a 3rd but my gut was telling me it was all wrong and I ended up walking out and purchasing the same vehicle at another dea I had planned to purchase a 3rd but my gut was telling me it was all wrong and I ended up walking out and purchasing the same vehicle at another dealership. Words of advice - shop around for a loan before thinking the finance department has your best interest in mind. I have 850 credit and they were telling we 7.5% for interest. Then they were changing the terms and the add ons to actually lower by .2 to .3% I went on to BOA and had a 5.79% interest rate. Then they tried to add on all these extras to make the payment higher, and wouldn't listen to what I wanted since I am the one paying for it. The one that got me was the Apex tracking system they install on all their cars. $1200 for a one year tracking agreement, when the truck I was trying to buy comes with Ford tracking it for a year included with the purchase of the truck. Especially after looking up Apex, to find out their website says that if dealerships install this device on the cars, it will help with inventory management, and most of the cost of it is kept by the dealership and passed on to the consumer. Shop around, there is a dealership that will do the right thing. More

Complaint Regarding Poor Service and Mismanagement at Tomball Ford I purchased a used vehicle from Tomball Ford, which turned out to be an extraordinarily unpleasant experience. The vehicle, with low Tomball Ford I purchased a used vehicle from Tomball Ford, which turned out to be an extraordinarily unpleasant experience. The vehicle, with low mileage and under two years of use, was misrepresented and handled poorly from the outset. 1. Unprepared Vehicle Upon Pickup: On my first attempt to pick up the vehicle, it had not been detailed as promised, and blacked-out hubcaps, which I did not request, were still installed. I called the following morning to confirm these issues would be resolved before I arrived. Despite this, nothing was addressed: the hubcaps remained, the vehicle was dirty inside and out, and the oil had not been changed. Furthermore, I was informed only one key was available, and I’d need to return on a Tuesday to have another made. Considering the vehicle had been on the lot for over 60 days, these issues were unacceptable. Tomball Ford suggested I take the vehicle as-is and return another day for proper cleaning and hubcap removal. I refused and left the vehicle for another day. 2. Repeat Failures in Vehicle Preparation: On my second visit, the vehicle was still not detailed properly. My specific requests to vacuum out potato chips in the trunk and clean under the hubcaps were ignored. The vehicle’s exterior condition worsened, with the trim on the front and rear doors severely scratched, likely from improper cleaning methods. I was assured the trim would be replaced and that the pillar molding on both sides of the windshield would also be replaced. 3. CarPlay Issues and Unfulfilled Promises: On my third attempt to pick up the vehicle, the CarPlay system was nonfunctional. While this was repaired, the promised replacements for the trim and pillar molding were not completed. I was told to return another day. After multiple assurances, I refused to pick up the vehicle until all issues were resolved. Later, I was informed the pillar molding was on backorder or recalled. Upon investigation, we found the parts were readily available. Furthermore, Tomball Ford provided a receipt indicating parts were in stock and charged over $500 for replacements that were not installed. 4. Deal Cancellation and Continued Mismanagement: After repeated failures, I accepted their offer to void the deal. However, this process was also mismanaged. On December 30, 2024, the finance manager, Sherif, assured me I would receive confirmation that the deal was reversed by 10 AM. This never happened. Shockingly, Tomball Ford re-listed the vehicle on Auto Trader while it was still under my name. I reported this multiple times to Auto Trader and the finance company. Additionally, they falsely reported to Sirius Radio that I had sold my personal vehicle, leading to the cancellation of my service. Tomball Ford denies responsibility for this. 5. Lack of Accountability: Despite numerous attempts to escalate the matter, I was unable to speak with General Manager Brent Christensen. On one occasion, a receptionist falsely claimed he was in a meeting when he was on vacation. Follow-ups with other staff, including Sales Manager Servando Diaz and Salesman Mike Zorro, yielded no resolution. Conclusion: Tomball Ford’s lack of professionalism, poor customer service, and repeated failure to meet basic obligations have made this the worst car-buying experience I have ever encountered. I possess documentation and photos supporting all claims in this complaint and strongly urge others to avoid this dealership. More

Advertised "Pink perfection" price with dealer discount and cash back incentives. When I sat with saleslady she said cash back incentives was for a trade in. "Retail customer cash" refers to a rebate or i and cash back incentives. When I sat with saleslady she said cash back incentives was for a trade in. "Retail customer cash" refers to a rebate or incentive offered directly to a customer by a manufacturer when they purchase a product at retail, usually in the form of a cash back amount that can be applied towards the final price of the item, essentially lowering the cost for the buyer; ..." Nowhere in the disclosure does it state trade in. I believe that this is deceptive advertising!!! More

DO NOT BUY A VEHICLE OR USE THEIR SERVICE DEPARTMENT! !!!. They under value your vehicle and over value theirs Ive had several friends take their trade to Planet Ford, Joe Meyers Ford and Dogget Ford (Ga !!!. They under value your vehicle and over value theirs Ive had several friends take their trade to Planet Ford, Joe Meyers Ford and Dogget Ford (Gave $4k more). Their service advisors do not follow up (if they give you Walter ask for someone else). The Service Manager Darrell Places all problems and follow issues with the consumer). My Shelby GT350 has had electrical issues that causes the airbag light to on. They said they fixed it 3 months later it came back on. Next I was told the part was on back order, the next time they had to order it, the next time they said Ford denied the warranty. Not once did Walter call when the part arrived. Then Darrell said " it's the customers responsibly to follow up. IM SORRY I THOUGHT THATS WHAT THE SERVICE ADVISORS GET PAID TO DO.. I HIGHLY RECOMMEND. NOT BUYING FROM THIS DEALERSHIP OR USING THEIR SERVICE DEPARTMENT. YOU WILL ABSOLUTELY REGRET IT!! More

They get 1 star only because zero stars is not an option. I went in today to purchase a vehicle listed for $34000 on their website. I had already provided them with all the information on the trade and they I went in today to purchase a vehicle listed for $34000 on their website. I had already provided them with all the information on the trade and they sent me a response saying it was valued between $32000 and $37000 but they would need to see the vehicle. (it is a 2020 ram with 16k miles and in like new condition). Things started out ok until the salesman brought out the offer and the trade in value was $29000 and the price of the vehicle i wanted went back up to full MSRP of $39000. Then he started to talk about a $3300 dealer add on that was not included in the advertised price. When i asked about the discrepancies I was told I could only get the discounted price with a trade in and they would have to discount the trade in an equal amount. Of course I sad no. Then the salesman went back to the office and returned with a white shirt (I guess he was a manager or supervisor) who then provided me with 2 offers and tried to explain to me how the offer that would cost $11000 out of my pocket was a better offer than one that would take $6000 out of my pocket. I don't know about you but if the money is coming out of my pocket the lower amount is always better. His response was something along the lines of well I don't know how you are going to pay for it like that makes a difference. After three attempts to get me to accept the higher out of pocket off I said no and I'm done to which he responded in a very nasty way then get off his car lot. Which I did. This is only my experience at Tomball ford but, you can be assured that I will never set foot on their lot again. More

The finance person jimmy George scammed us. Changed the price of our vehicle after we signed with them. I called for an explanation but was ignored. Harrison the sales rep did not even help bec Changed the price of our vehicle after we signed with them. I called for an explanation but was ignored. Harrison the sales rep did not even help because he already got his commision. Dont go to this delaership ever! More

In today's world, every one wants the best. this is my first purchase from Tomball Ford. Cullen Davis, my sales rep, is perfect. He is very knowledgable and helped me understand all the new t this is my first purchase from Tomball Ford. Cullen Davis, my sales rep, is perfect. He is very knowledgable and helped me understand all the new technology. I give him and Tomball Ford an A++. More

Tomball Ford deserves 0 stars! I took my 2017 Expedition in for a manufacturers recall to replace the air blower. The a/c system had no issues they morning I took it for the recal I took my 2017 Expedition in for a manufacturers recall to replace the air blower. The a/c system had no issues they morning I took it for the recall swap. When I left Tomball Ford, not only did the ac now blow hot air, but the rear ac didn’t work at all! They said it “was like that when you came”, and “we did nothing to the ac system”…..Shelby in tue service department is a liar and thief, saying I had to pay $140 for them to tell me what they broke!!! I went over her head and if the problem is not resolved I will file a police report. Never go to Tomball ford-they should be shut down. More