Tomball Ford

2022 F150 - have issue with new truck. Tomball Ford stated they would correct the issue. After I met with them in person (Sales Director - Kent) and they agreed to correct the issue, Tom Tomball Ford stated they would correct the issue. After I met with them in person (Sales Director - Kent) and they agreed to correct the issue, Tomball Ford would not return phone calls, text or emails. This has been going on for 2 months. I would never recommend Tomball Ford. More

this is the worst place to fix problems with your cars,, I had a recall to fix problems that a ford transit brought from the factory ,and they didn't want to replace the glass on the roof, they didn't even I had a recall to fix problems that a ford transit brought from the factory ,and they didn't want to replace the glass on the roof, they didn't even seal the glass, they left the glass loose that they are supposed to fix, Have it done., Ford is disappointed, I will not buy your cars again, do not buy them, and do not pay this diller, the treatment of his clients is bad, and customer service does not help at all. More

Went in to order a new vehicle and after we specified it out they informed us that they had to add 3 bogus fee for nonsense products that we weren’t interested in. We insisted that we’re not buy them. They out they informed us that they had to add 3 bogus fee for nonsense products that we weren’t interested in. We insisted that we’re not buy them. They would only drop 2 of the 3 bogus fees. We left and went 15 min down the road and purchased without hassle. Beware of these scams we have seen this before at other brands as well. More

We traded in our 2016 Escape to buy something more affordable because this vehicle is rarely driven. Ended up with an older, hybrid escape. Not one day, and it had to be back up there in the shop. The affordable because this vehicle is rarely driven. Ended up with an older, hybrid escape. Not one day, and it had to be back up there in the shop. They had it for A MONTH, and after a bunch of back and forth basically said “sorry nothing we can do.” The vehicle has now just sat in the driveway, not functional for several months. We got horribly ripped off and now paying for an overpriced driveway ornament and still now need to figure out buying another vehicle. I would NOT recommend anyone going here and will actively make sure to tell people to steer clear. More

Service center needs improments had to go to one place to by battery and take to another place to have it installed and the person that helped at that place was not friendly and not helpful at all! Very disa by battery and take to another place to have it installed and the person that helped at that place was not friendly and not helpful at all! Very disappointing. More

Outstanding customer service. My service tech was knowledgeable, friendly, engaging, and most helpful. Tomball Ford's standard for service remains high and delivers every time! My service tech was knowledgeable, friendly, engaging, and most helpful. Tomball Ford's standard for service remains high and delivers every time! More

Don't hold your breath waiting for return calls or your vehicle. Promises made but they had no intentions of keeping those promises. vehicle. Promises made but they had no intentions of keeping those promises. More

Bought a F 150 2 days ago the experience was very good. I have not been in a car dealership in over 12 years and I was not expecting much when I decided to purchase a vehicle. I started to due the online pur have not been in a car dealership in over 12 years and I was not expecting much when I decided to purchase a vehicle. I started to due the online purchase but I do like the face to face experience and I like to shop the lot. I did pick a vehicle on line, an agent called me to set up a meeting to see the truck. When I got there I meet Caleb Sick he was very patience and helpful. It took three tries before I found the truck for me. Thanks to Caleb and Eric Rosenman I was able to find the truck . I was not particularly happy with the deal but I was happy with the service. We all want that sweet deal of a price. Over all the service was great three cheers to Caleb I hope you make salesman of the year. More

Great experience from the appraisal of my trade to sale and delivery of my new F250 King Ranch. Financing process and aftermarket accessory additions were a breeze. I am and will continue to be a repeat cu and delivery of my new F250 King Ranch. Financing process and aftermarket accessory additions were a breeze. I am and will continue to be a repeat customer. More

Theme of Tomball Ford.... Service is terrible. Appointments aren't Appointments. If there's a problem it's the customers fault. Thanks for buying a vehicle . Now get bent! Appointments aren't Appointments. If there's a problem it's the customers fault. Thanks for buying a vehicle . Now get bent! More