Do not use the Apple Honda Service Center. - Extremely Upset Customer
Do not use the Apple Honda Service Center. With the recent change in ownership to Apple Honda, the Service Department can no longer be trusted not to cheat you. I have been using the O'Donnell Honda Service Center since 1997. I noticed an oil leak from the front of my car and took it in to be looked at in December 2025. I had heard that the ownership had changed from O'Donnell to Apple the previous month. My expectations were still high that I would receive the same level and quality of service that I had been receiving over the past 28 years. I even asked my Service Advisor, Jayden Clarida if there were any issues since the change in ownership, and he assured me that everything was the same as it was when it was under O'Donnell. Needless to say, it was not. Jayden provided me with an estimate which included a lot more things than I expected and a price that I was not expecting. He pulled me aside and said he was going to give me a $200 discount. I said ok. He wanted me to leave my car there as they did not have one of the parts that they would have to order. I said no but scheduled to come back in on Saturday. I didn't quite trust the guy, so I asked him to give me a copy of the estimate that he had written up which included his $200 discount. He gave me a copy. I came back on Saturday, turned over my car and waited. When the car was ready, he came up to me and said do you remember the discount I said that I would give you. I am like why are you asking me and yes, I have a copy of the estimate that you provided in my bag in case you don't. He then tells me, I can't give you that high of a discount are you ok with that. I am like why didn't you tell me that before the service was performed. By then I already knew that I would never be coming back to Apple Honda for anything. I paid and left. When I got home, I went back over the receipt to see the discounted amount. I saw nothing. I called the dealership on Monday and asked Jayden where I could find the discount on the recipe. He first told me that "I didn't so much as apply a discount, I hid some numbers. I saved you money. I lowered the labor rates." I then asked whether the numbers listed on the detailed receipt were accurate because based on what he was telling me they were made up which didn't sound legal to me. He then proceeds to tell me that he did apply a discount and it should show up as "-$125" on the receipt. It did not. Then finally (8 minutes into the call) he tells me, "I made a mistake, by not putting a discount on your bill." I asked him what he was going to do about it. He said he couldn't do anything because the bill was closed. I asked to speak to his manager. He drops me in his manager's voicemail. I then left a very long message with his manager. I waited to hear back from the manager. After calling one of the Apple owners (Ned Doetsch) and leaving a message and speaking with the Honda Finance Department to understand whether they were just making up numbers to put on the bill, I was able to speak to the Service Department Manager. He applied a discount, not the originally agreed upon amount. But, I don't believe that he, Jayden, and the Doetsch family understand the implications and impact that Jayden's actions can and will have on their business. If I can't trust the Service Advisers, how can I trust anything related to the services provided. And, if the Service Department is like this, I have to assume that the Car Dealership is the same. Dishonesty will get you nowhere. You just lost a loyal customer who has been with you for 28 years. I rather take my chance with any other service center. Apple Honda Service Center cannot be trusted. And, if you use AI, you will see that it is saying that the Service Center performance has fallen since the new ownership has taken over.
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