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Criswell Honda
Germantown, MD
3,067 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.
We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,067 reviews
August 03, 2026
My daughter purchased her car here last week. I was thoroughly impressed. Our salesperson Tas did a great job. He explained he was new and quickly passed us off to his boss. We were introduced to I was thoroughly impressed. Our salesperson Tas did a great job. He explained he was new and quickly passed us off to his boss. We were introduced to Dustin Smith who I must say, was a great spark of energy. He helped us get the car she wanted and a great price. If you are looking for a new Honda come see this man. Dustin did not disappoint. Great store and a great environment. Keep up the good work gentlemen. More
by stevepelos554
Employees Worked With
July 31, 2026
Juan was extremely helpful, giving me the full information and keeping me updated throught. Overall the entire experience was timely and above expectations. information and keeping me updated throught. Overall the entire experience was timely and above expectations. More
by Maria
Employees Worked With
Juan
July 30, 2026
Cindy was extremely helpful and professional. She kept in touch with me and worked through every step of the process. The manager Dustin was also kind and efficient. Will in finance explained eve She kept in touch with me and worked through every step of the process. The manager Dustin was also kind and efficient. Will in finance explained everything to me very well. I’m overall very pleased with my service. More
by mariama_147
Employees Worked With
July 23, 2026
Very friendly customer service, straight to the point, helps new buyers understand easily and overall was a good experience. helps new buyers understand easily and overall was a good experience. More
by Kirahylee
July 21, 2026
Great! Beacause Cindy and other people Try to help for everything like price and car about what is goods everything need to explain! She help very goo Beacause Cindy and other people Try to help for everything like price and car about what is goods everything need to explain! She help very good plus enough time! That is great ! Thank you very much! More
by Anil Shah
Employees Worked With
Cindy
July 18, 2026
The very best experience. Cindy and Leslie provided superior service for our new car purchase. Will recommend them to anyone.. Cindy and Leslie provided superior service for our new car purchase. Will recommend them to anyone.. More
by williammccormick9
Employees Worked With
July 18, 2026
My wife and I came in the other day as first time car buyers and Eric from Criswell made the process easy and comfortable! Walked away with a used car that we love and are excited to keep around for a wh buyers and Eric from Criswell made the process easy and comfortable! Walked away with a used car that we love and are excited to keep around for a while. More
by Dgpalmatary
Employees Worked With
Eric Kouame
July 17, 2026
Cindy and Aaron were excellent! They listened to my needs and provided updates about my car maintenance at regular intervals. I felt like they cared about me and my car and did not They listened to my needs and provided updates about my car maintenance at regular intervals. I felt like they cared about me and my car and did not recommend services I didn’t need. More
by Shannon.Silkensen
July 17, 2026
Ms Cindy provided exceptional customer service! I was concerned about out of pockets expenses but Cindy gave me advice and solutions to my car issues. I left the dealership reassured that id be t I was concerned about out of pockets expenses but Cindy gave me advice and solutions to my car issues. I left the dealership reassured that id be taken care of. I will absolutely be buying my next car from Cindy! She is very honest and straightforward and most importantly she has a sense of humor that makes her easy to trust and bond with. More
by Jazmine
Employees Worked With
July 15, 2026
Cindy was great, very upfront and honest. I would recommend her to any person looking to purchase a car. I would recommend her to any person looking to purchase a car. More
by Liyah
Employees Worked With
