Criswell Honda

I was most pleased with Natasha’s assistance in purchasing a new car. I bypassed a few other dealers and I was glad I found Criswell. She was attentive to details and considerate of my situation. A purchasing a new car. I bypassed a few other dealers and I was glad I found Criswell. She was attentive to details and considerate of my situation. Although I couldn’t get my first choice of model and color, she helped make a deal for another model. And it worked out very well. I found her most kind, caring, compassionate and competent. She is a rare jewel in an auto shop. I will not hesitate to return to Criswell. I give her 5 starts and then some more. I think she should be employee of the year. Thank you Natasha for your kind and able assistance. More

Natasha was friendly, professional, knowledgeable, and very patient throughout the entire process. She took the time to understand what we were looking for, answered all of our questions, and made the buy very patient throughout the entire process. She took the time to understand what we were looking for, answered all of our questions, and made the buying process smooth and stress-free. I truly appreciate her excellent customer service and would definitely recommend her to anyone looking to purchase a vehicle. Thank you for making our car-buying experience such a positive one! More

I received a great quote from this dealer, but quickly realized that the emails were likely AI generated to sound appealing and get me in the door. When I asked additional questions and details about the realized that the emails were likely AI generated to sound appealing and get me in the door. When I asked additional questions and details about the quote, my messages were ignored or I was given round about answers. They refused to provide me with a written confirmation or quote. And when I finally called on, the person I had been emailing with never responded or reached. I was assigned a young man who although he was friendly, sis not respect my needs or requests. I specifically told him that I needed to handle the purchase of the vehicle largely via text or email and he continue to call me instead knowing I have three young children including a newborn. It was a waste of my time. More

Very professional, kind, and friendly. Straightforward, honest, best cat buying experience I have had in a long time. Will definitely buy from her again. Thanks again Natasha!! Straightforward, honest, best cat buying experience I have had in a long time. Will definitely buy from her again. Thanks again Natasha!! More

Criswell is a large, very impressive, full-service Honda Dealership located in Germantown, MD. Why did I drive all the way up there (I live in Gainesville, VA) to buy a car, one may ask? Answer: Salespers Dealership located in Germantown, MD. Why did I drive all the way up there (I live in Gainesville, VA) to buy a car, one may ask? Answer: Salesperson Natasha Parsard. She and her Manager (sorry Sir, I forgot your name), the Finance Guy, Iver, and the rest of the Crew made a big purchase (for us) possible. We had purchased a car from Natasha some years ago and my Wife suggested that we call her to see if she could help us purchase a new 2026 Honda Pilot Elite w/ factory-installed towing capabilities. She could and she did! Thank you, Natasha. Nothing would have gone forward, however, without her Manager's approval. At first, the deal looked hopeless (their price/ my budget), but he and I worked hard together to make it happen. Thank you, Sir. I highly recommend that you give Natasha and Criswell a call when you get ready to purchase a new (or used) Honda. More

Criswell is a large, very impressive, full-service Honda Dealership located in Germantown, MD. Why did I drive all the way up there (I live in Gainesville, VA) to buy a car, one may ask? Answer: Salespers Dealership located in Germantown, MD. Why did I drive all the way up there (I live in Gainesville, VA) to buy a car, one may ask? Answer: Salesperson Natasha Parsard. She and her Manager (sorry Sir, I forgot your name), the Finance Guy, Iver, and the rest of the Crew made a big purchase (for us) possible. We had purchased a car from Natasha some years ago and my Wife suggested that we call her to see if she could help us purchase a new 2026 Honda Pilot Elite w/ factory-installed towing capabilities. She could and she did! Thank you, Natasha. Nothing would have gone forward, however, without her Manager's approval. At first, the deal looked hopeless (their price/ my budget), but he and I worked hard together to make it happen. Thank you, Sir. I highly recommend that you give Natasha and Criswell a call when you get ready to purchase a new (or used) Honda. More

I purchased a car two months ago from Criswell Honda, and they never sent me permanent tags. I called to try to talk to someone, as my tags are expiring. Natasha answered the phone and was the rudest person they never sent me permanent tags. I called to try to talk to someone, as my tags are expiring. Natasha answered the phone and was the rudest person I’ve ever met. She basically told me she couldn’t help me and wouldn’t transfer me to the right department. She kept talking over me and was extremely unhelpful. When I asked to speak to her manager, she transfer me to a voicemail instead of telling me the manger wasn’t there. More