Landmark Honda

Great service and very customer friendly. I would not use another dealership. Have purchased my cars from Landmark Honda for the last ten years. I would not use another dealership. Have purchased my cars from Landmark Honda for the last ten years. More

It was excellent service. I am very happy for your service. Shuan gave me warm welcome. He is a right person for your customers service. I am very happy for your service. Shuan gave me warm welcome. He is a right person for your customers service. More

Last Saturday when I came to Landmark Honda I had a nail in my tire removed. Jairo checked me in and Eddy performed my service. My tire didnot need to be replaced only plugged, luckily. My tire pressure lig in my tire removed. Jairo checked me in and Eddy performed my service. My tire didnot need to be replaced only plugged, luckily. My tire pressure light came on the previous evening and you were closed, I came the next day because I only trust my vehicle to landmark honda and feel comfortable and satisfied from the staff and service and this is my third honda from you all. Jairo and Eddy were very kind and gave me great customer service! Dawn (Dee) Garmon More

I purchased a used 2020 Infiniti QX80 from Landmark Honda. To be clear, I understand that Landmark is a Honda dealership and the vehicle is an Infiniti. However, Landmark Honda was the selling dealersh Honda. To be clear, I understand that Landmark is a Honda dealership and the vehicle is an Infiniti. However, Landmark Honda was the selling dealership, the issue was identified before the purchase was completed, and Landmark agreed in writing through a We Owe agreement to correct it. My complaint is therefore not about expecting a Honda dealership to warranty an Infiniti product. It is about how Landmark Honda handled its own written commitment to a customer after the sale. I specifically chose a large, established dealership because I believed that if a problem arose, there would be a professional management structure, accountability, and sufficient resources to resolve it properly. Unfortunately, my experience was exactly the opposite. At times, the games, lack of communication, and apparent absence of accountability made this feel more like dealing with a small operation with no effective management structure. What should have been a relatively straightforward repair turned into two months of unnecessary frustration, countless emails and phone calls, repeated follow-ups, and hours upon hours of my own time simply trying to get Landmark to fulfill the commitment it made before I purchased the vehicle. My experience with Basil was particularly disappointing. Communication was frequently unresponsive, dismissive, or unnecessarily difficult. At one point, I was essentially told that my emails contained too much information and were difficult to follow. What Basil characterized as too much information, I considered necessary and reasonable documentation, particularly when basic questions repeatedly went unanswered. My concerns about professionalism went even further. Both Basil and Marcus, members of Landmark’s management team, addressed me as “Bro” during business communications. This occurred in the context of my repeatedly expressing frustration about the lack of responses and the handling of the repair. In Marcus’s case, the communication also included upper-level management, including Chris Giles. As a Black customer trying to resolve a legitimate business matter involving a vehicle I had purchased, I found being casually addressed as “Bro” by members of dealership management ignorant, overly familiar, and extremely unprofessional, particularly given the seriousness of the concerns I was raising. I cannot state what their intent was, but I can absolutely state how I received it. I expected professional communication and the same basic level of respect that should be afforded to any customer. Perhaps the most disappointing aspect of the entire experience was the apparent lack of intervention from Chris Giles, the top General Manager. Mr. Giles was included on email after email documenting the problems, unanswered questions, management communication, and my repeated attempts to reach a reasonable resolution. Despite being included throughout the escalation, I never received a single response from him and never saw any attempt by him to step in and bring this matter to a professional resolution. When lower-level management is handling a customer situation poorly and the dealership’s senior management is repeatedly made aware of it but does not intervene, as a customer I have to question where accountability ultimately exists. The situation became even more frustrating because the QX80 had already been diagnosed by an Infiniti dealership, yet what should have been a straightforward process became unnecessarily prolonged. Ultimately, my vehicle had to go to an Infiniti dealership for the repair to be completed. The issue has now been resolved, and I have received the documentation and parts associated with the repair, but that does not erase what it took to finally reach this point. What makes this experience so unacceptable to me is that none of this ever needed to become a major dispute. Landmark could have simply honored its written commitment, communicated clearly More

Excellent service, Alaa is the best . He is very polite, and knows what to do He is very polite, and knows what to do More

Very disappointed with my most recent visit. The rep never came to the waiting room to give me any information about the proposed work or how long it would take or when OI was told he would che The rep never came to the waiting room to give me any information about the proposed work or how long it would take or when OI was told he would check on progress and let me know. I waited 31/2 hrs to have filters checked. Oil changed & all tires checked. No other work needed for my 9 year old Honda, I was told. More

Salesman Victor Pacheco was awesome! He went above and beyond to provide the best customer service. He followed through, even after the sale, to ensure our utmost satisfaction. I highly He went above and beyond to provide the best customer service. He followed through, even after the sale, to ensure our utmost satisfaction. I highly recommend Victor as the best person from whom to buy a car at Landmark Honda. On the other hand, the finance department experience was dismal. After the sale, there is always the separate visits by customer service (to buy extra undercoating, windshield protection, tire protection, etc.) and then the finance department! It is expected they will pressure you to buy the extra warranty coverage and, after countless "no" responses, the finance guy finally wrapped it up. Sales experience: 5 stars; finance department: 0 stars. More

David Mendez always provides optimum service. His people and communication skills are outsanding I had an appointment today and was taken punctually with a welcoming greeting. My service was comp His people and communication skills are outsanding I had an appointment today and was taken punctually with a welcoming greeting. My service was completed timely I was comfortable waiting outside, the weather was great! When I left the service department, David let me know everything was in order til next service and listens to make sure I didn't have any other questions. My Blue Honda Civic and I are very satisfied customers to Landmark Honda. many thanks to take care of us! Sincerely, (Dawn (Dee) Garmon More

This was my second time purchasing a vehicle at this location. Second time around has been more memorable. My experience was great and easy! Alex the finance manager and Johnson the car salesman were location. Second time around has been more memorable. My experience was great and easy! Alex the finance manager and Johnson the car salesman were a great help! Both are a master of their craft, they really know how to work with you and make your trip worthwhile. I would highly recommend either of them for your next trip to the dealership! Once again thank you Honda at landmark. More

⭐ Very disappointing experience with David Mendez in the Service Department I have been a loyal Honda customer for many years and have owned several Honda vehicles. I have always trusted the Honda name a Service Department I have been a loyal Honda customer for many years and have owned several Honda vehicles. I have always trusted the Honda name and expected a certain level of professionalism and respect. Unfortunately, my recent experience with David in the service department was unlike anything I have experienced with Honda before. My complaint is specifically about David’s attitude and the way he communicated with my family and me. Phone conversations were unnecessarily dismissive and condescending, messages were left unanswered, and basic courtesy seemed to be missing. The most unacceptable part was his interaction with my wife when she came to the dealership. While trying to resolve the matter, she handed David the phone so he could speak with me directly. Rather than simply taking the call, he put the phone down and walked away. The way he treated and spoke to her left her feeling disrespected and humiliated. Customers should never have to beg for basic communication or feel that they are being looked down upon. Professionalism is not only about fixing cars. It is also about how you treat the people who trust you with their business. One employee should not be able to damage years of customer loyalty, but this experience has genuinely made us reconsider whether we want to continue bringing our vehicles to this dealership. I hope Landmark Honda management takes this seriously. Someone representing Honda customers in a service management position should demonstrate patience, professionalism and respect, especially when dealing with customers and their families. Unfortunately, that was not our experience with David. More