DARCARS Honda of Fairfax

As for the purchase of a used vehicle, we had no issues, hence three stars. As for follow-on service I wouldn't rate one star. We bought a vehicle in great shape at a good price. Our salesperson was polite hence three stars. As for follow-on service I wouldn't rate one star. We bought a vehicle in great shape at a good price. Our salesperson was polite and helpful and tried to help us with an issue that we discovered after the purchase. The day after we bought the car, it rained and later that day we noted heavy condensation inside the headlamp assembly that was not there the day before. I specifically checked for hazing in the lens. Our salesperson directed our concern to the Acquisitions Director and ultimately was told that the car passed inspection so they would not correct the issue. It had to be dry for the inspection because if it had been wet weather, they would have seen that the assembly's integrity was compromised. We were told that if a car does not pass state inspection, they can't sell the vehicle but Virginia law states that condensation inside a headlamp assembly is cause for failure because it creates a hazard. The issue was noted the day after the sale, yet it will not be corrected. I will not be a repeat customer, nor will I recommend this dealership or any Darcars establishment. Customer service goes a long way but apparently not beyond their parking lot. More

Excellent experience from start to finish. Samar was professional, knowledgeable, and truly listened to what my family needed. Amir runs a tight, honest operation and made sure everything was Samar was professional, knowledgeable, and truly listened to what my family needed. Amir runs a tight, honest operation and made sure everything was fair and smooth. Paul in finance was clear, efficient, and made the paperwork painless. Highly recommend this team—no pressure, no games, just great service. More

Be careful when getting service done at this dealership. They show a clear lack of care and professionalism. I dropped my car off at 10 AM and never received a call to let me know it was finished. If I hadn They show a clear lack of care and professionalism. I dropped my car off at 10 AM and never received a call to let me know it was finished. If I hadn’t shown up before closing, I wouldn’t have gotten my car back at all. The least they could do is notify customers when service is taking longer than expected so we can plan accordingly. This is the worst Honda dealership I have ever been to. More

Hello, my name is Rush Z. I am very pleased with this dealership, Darcars Honda of Fairfax. Throughout my life, I have purchased 20 cars and leased 10, dealing with numerous s I am very pleased with this dealership, Darcars Honda of Fairfax. Throughout my life, I have purchased 20 cars and leased 10, dealing with numerous sales representatives and finance agents. However, this is the first time I have experienced such an exceptional welcome from every member I interacted with. My sales representative, Samar Youssif, was outstanding. Her professionalism, friendly demeanor, and patience were remarkable. She truly exceeded my expectations! On the first day, I spent two hours with her, and I felt confident that I would be buying a car from her and her colleague. They worked diligently to accommodate my exact budget, and I left with the car I wanted. Both my wife and I want to extend a big thank you to the best sales representative, Samar Youssif. I also want to acknowledge Paul, my financial agent, and Amir, the manager, for their support and assistance. More

Horrible sales service. Tried to purchase a CR-V hybrid and was met with lack of enthusiasm, lack of transparency on price, bad deals, and bad attitude. Keep getting questio Tried to purchase a CR-V hybrid and was met with lack of enthusiasm, lack of transparency on price, bad deals, and bad attitude. Keep getting questioned and evidence on why I arrive at certain date. Not to mention when I explained I can't come in unless it's for pick up, I kept getting asked to come in to meet in person for a better price. Like if you have a better price then say the price, stop beating around the bush. Like I never experience such a horrible sales services before. I much rather pay extra at another dealer than having to do business here. More

I have purchased CRV here, the experience is very bad. Staffs were careless to handle the customers. After sales, no one bother to respond on phone for issues with in the month. Overall Horrible dealarshi Staffs were careless to handle the customers. After sales, no one bother to respond on phone for issues with in the month. Overall Horrible dealarship. Just the Temp tag is expired, They are not even bother to reissue or expediate the original tag. Also They have misplaced my signed docs and made to come over again for resigning which shows their responsibility. More

I dropped off my Honda Pilot for a recall in Darcars Honda of fairfax, and they assured me they would call once the recall was completed. However, the service advisor, Samar Yousif, never contacted us. Honda of fairfax, and they assured me they would call once the recall was completed. However, the service advisor, Samar Yousif, never contacted us. We had to follow up ourselves to confirm whether the recall had been completed. When I picked up the vehicle in the evening, it was left dirty, with scuffs on the dashboard. The odometer clip wasn’t even secured. While cleaning the dashboard and odometer, I noticed dust and a small white piece inside, indicating they had tampered with it. I returned to the dealership to explain the situation, but they showed no concern. Samar Yousif then brought over her service manager, Herson Hernandez. He walked back and forth with his hands in his pockets and asked, “What’s going on?” I responded, “You should already know since she brought you here.” He dismissively replied, “Oh, we didn’t do anything, and we’re not going to fix it.” Instead of addressing the issue, he started arguing with me and simply handed me the key. I believe service manager Herson Hernandez and his colleagues need better customer service training, along with skilled and properly trained technicians. Honda headquarters needs to enforce stricter quality control over the dealerships that sell and service their vehicles. If customers are bringing in their vehicles for repairs or recalls, dealerships must be held accountable for any damage or issues that occur during the service. Based on this customer service experience, I would not recommend Darcars Honda in Fairfax, nor would I recommend Honda vehicles, as they fail to stand behind their repairs or take responsibility for any damage caused to customers' vehicles. I can proudly say that this will be my last Honda vehicle and my last purchase from this dealership. More

I recently had the pleasure of working with Mert Avci at Darcars Honda in Fairfax, and I couldn’t be more impressed with his professionalism and dedication. From the moment I walked in, Mert was friendly, a Darcars Honda in Fairfax, and I couldn’t be more impressed with his professionalism and dedication. From the moment I walked in, Mert was friendly, approachable, and genuinely interested in helping me find the right car, he made sure I understood all of my options without any pressure, and he worked hard to get me the best deal possible. I felt confident in my decision thanks to his expertise. If you’re looking for a no-stress car buying experience with a salesman who genuinely cares about your needs, I highly recommend working with Mert Avci. He made what can sometimes be a complicated process enjoyable and straightforward! More

Thank you Sam and Crosby for working with me on this journey. Car buying experience should be fun and exciting knowing you are picking either someone you want or can afford for your convenience. My journey. Car buying experience should be fun and exciting knowing you are picking either someone you want or can afford for your convenience. My experience with Darcars of Honda in Fairfax, VA has been nothing but frustrating, disgusting and traumatizing. Since purchasing this vehicle, i haven't made my first payment yet but already looking to trade it in because of how it reminds me daily of my experience with them. On 7/27/2024 i purchased a Subaru Forester from Darcars of Honda Fairfax for $22,091.60 and a loan for this amount was approved by Navy Federal. During the loan process my trade-in was not factored in causing me to have two loans on my credit (the loan for my subaru and loan for my previous vehicle) therefore the title for the old vehicle was not going to be released to honda till the $13k plus loan is paid off. Due to my income to debt ratio i was not able to obtain a loan to pay the 13k off. Honda harassed me with daily calls for their title till it was decided for me to turn the Subaru in 8/28/2024. They gave me a 2024 Honda CRV and factored in my trade in with the negative equity and American Honda bank approved a loan to cover this. The check for Navy Federal was supposed to be returned for $22,091.60 but was not. I went to the dealership on a weekly basis, since the finance officer Isaac Morris will not respond to emails or phone messages. Had to clock off work, just to drive there to check on the status of the check. On all these trips i was told, oh the bank will take care of it. I reminded them the payment due date and that if there were any interest, they will have to take care of it. On September 11th i went back to the dealership demanding something in writing that the check has been requested or sent, and this attached document was printed out saying the check was requested for on September 3rd. I did express to them the loan payment is due 9/21/24 and if there is any interest incur, they will have to pay for it. On 9/19, I saw a check was posted to the loan account for the original amount but without the interest of $677+. As usual, I emailed big boss and guess what? No response. So again, I go into the dealership for him to tell me, oh I saw your message but haven't gotten time to respond. But we will contact the finance office to get this cleared. So then I explained again, the longer you wait, any interest incurred will have to be taken care off. So.....waiting! More