921 Virginia Used Car Dealers

Abstain yourselves from doing business with this - Sara Cain

Abstain yourselves from doing business with this dealership, moreover buying a Toyota. I purchased a brand new Toyota and, 4 years later the paint started peeling off on multiple parts of the car. Ever since, it is been a battle with Toyota and the dealership to get my car repainted even when they submitted a recall about a defect on the paint sealing for that particular model. The recall included a warranty paint. When I took my car in, service manager Ian Hall failed to do an accurate estimate and did not include a pealed the size of a coin in the back of my car. Service manager, Ian Hall and Body shop manager Lisa Coleman have neglected to perform an accurate estimate and both of these individuals and the manufacturer having passing the ball for 4 months now. And, after posting this review I will get a response of “please reach out to this email address or phone number” that’s what I’ve been doing and everybody is absolving themselves from a defect on the sealing paint. I just wanted to post this to warn consumers about the incompetence of this dealership and its manufacturer. Never ever again will buy a Toyota.

I can not express my gratitude enough for the wonderful - Doc_Bch_Stkrs

I can not express my gratitude enough for the wonderful service Chris Lint delivered. Chris was very informative and open when discussing requesting a vehicle allocation. He answered all of my questions with detail and truth. When the request was fulfilled, he went over my order with me to make sure that it included all the accessories I had requested, and removed the items I did not desire. I made some very specific delivery preparation requests, and he made sure that they were all accommodated. When delivery day came, he made the process as stress free as possible and handled my unique situation with attentiveness. As concerned as I was about issues coming up (I wasn't present for delivery), he made sure that everything was set for a smooth and trouble free transaction. I can't wait to recommend Chris to anyone wanting a new Toyota!

Service department scheduled a recall repair, then tried - Kris Stewart

Service department scheduled a recall repair, then tried to upsell for other repairs. They did not call or text to say the truck was ready. Dropped off at 7:30 am, finally went to service department to pick up truck, it was done at 3:00 pm. I left phone messages and texts prior to going back, and asking when it would be done. Receptionist called after I had already picked up the truck. First time at this service department and most likely the last.

This is the best car buying experience I've had. - FordMaverickBuyer

This is the best car buying experience I've had. I ordered a Ford Maverick through this dealership. I arranged to pick it up at 11 AM one day after it arrived at dealership (right after salesman's 10 AM appointment). The salesman arranged to get it through final prep the day it arrived to make it happen. Then I showed up at dealership at 9 AM. I explained I understood if I needed to wait until my appointment time. The salesman (James Shaw) said he would do what he could before his appointment arrived. Thanks to his efforts, we were out of the dealership by 11 to 11:30 AM. The only reason it took that long is because I asked the salesman to over the new technology in the vehicle with me that I had never seen and because the dealership filled the truck with gas for me before I left the dealership. I will definitely look to Parrish Ford first when I buy my next vehicle!

This review is for the service dept. - tryan777

This review is for the service dept. Debbie stack is AWESOME! Not only did this dealer take care of all of the issues i had with the car but they also did the state inspection and updated the software for free. Debbie is very professional and kind on the phone. She called back every time i left a message, even if there wasnt much to say. When they finally did the warranty / out of warranty work on the car it was done in just a few days and she invoiced it out immediately so i could pick up the day it was done. The work the dealer did was also spot on. Very clean, everything they touched looks brand new and untouched. Excellent workmanship! Thanks again for the awesome service and i'll definitely be coming back if i need anything else.

My car intermittently doesn’t start after 2,000$ of work - Victurk12

My car intermittently doesn’t start after 2,000$ of work done still same issue …. Ken Houtz fixed the problem, thank you!

The dealership was very helpful and even sped up the - KristiB

The dealership was very helpful and even sped up the process so my husband could sign papers on his lunch break

Mr.Ahmed who works in the service department at Safford - cc38cc

Mr.Ahmed who works in the service department at Safford Brown's Nissan in Fairfax Va. took care of me very well on 5/24/24 when I took my car there for an oil change. I purchased my car from there about a year ago. Mr. Ahmed went beyond what was neccesar to make sure I was a satisfied customer. He was fantastic and I would recommend anyone to use there service dept. and/or purchase a vehicle. Derek.

DO YOUR RESEARCH BEFORE BUYING! - War13978

DO YOUR RESEARCH BEFORE BUYING! The truck with the stock number N159413A as of 08/15/2024 is listed as $29,000, but when I got there, the price was changed to $36,000. The same truck was appraised by KBB, Edmunds, and JD Power to be 19,000-23,000. Better yet the same truck was appraised by another dealer at $19,000. The best part, though, is they wanted me to pay the $6,000 in repairs so that I could buy it too.

I am very pleased with Jim Thomas. - Lora.Osborne

I am very pleased with Jim Thomas. I did not have intentions of purchasing a vehicle this day however he worked with me and quickly answered all my questions. I will work him and Parks dealership again. Very personnel and no pressure.

George Barnes Koons Automotive is the best car salesman... - Mspawrob21

George Barnes Koons Automotive is the best car salesman ever. He helped my Mom and I get a car when everyone else told us no better credit more money down etc. Mr.Barnes worked with us and we rolled off the lot with a 2015 Jeep

I experienced poor communication with Service Department - cobra4by

I experienced poor communication with Service Department and operator. The Service Manager worked with us to get the parts delivered quicker than expected. Communication with Ben was good. My biggest complaint deals with the mechanical work completed. The job was large, timely and expensive. The mechanic(s) left two hoses disconnected which lead to additional shop time and cost. Once I had my favorite shop complete the repair, the truck runs exceptionally well. My overall experience with this dealership was horrific and unacceptable.

I don’t usually write reviews but in this case, I - aurelioleo210

I don’t usually write reviews but in this case, I couldn't halp myself but expose the ill malice practice of Auto Motion Inc. I have never been lied to, deceived, betrayed or RIPPED OFF by anyone in my life like I have been by Auto Motion Inc. DO NOT PURCHASE FROM THIS PLACE! Having to relive in my mind the huge mistake I made walking into that dealership to write this review makes me ill. I purchased a Mazda 3 early mid-June and 3 weeks later my engine light turns on. I take it in to get a scanner check on the problem and my jaw dropped to the ground when I heard the results. 7 electrical and emissions faulty codes with 12 secondary/related additional faulty codes! I bought a warranty package with the vehicle and when I called the warranty company they straight out told me that my warranty package will not cover this problem. So in other words, I bought a straight lemon! I paid $6500 for this car out the door and drove it for 21 days and I now have a car that doesn’t pass emission to get my plates at DMV and a repair cost of approximately 2k. I was better off carless!! I emphasize, I drove this car ONLY 21 days could I have caused 19 faulty codes in all? I think NOT! The only logical explanation is that Auto Motion Inc covered the codes by erasing them for a time. I’ve done some research and it is possible to cover codes. In addition to the faulty codes the cars carriage is rusted and God only knows what bump on the road is going to crack the frame in half. If you read previous reviews you’ll learn that approximately 7 out of 10 reviews are negatives like mine and the positive ones are 3 lines reviews written by family and friends, most likely. Had I read the reviews on this SCAM company beforehand I would not have walked in there. But I was desperate and these VIPERS smelled blood and took advantage of my vulnerability. When I called Auto Motion the guy on the other end of the line said to me what I repeatedly kept reading on the reviews reply from them, “You’re buying a used car”. Thats their only excuse. I know I’m buying a used car but for $6500 I expect the car to run without problems for at least a year or more not just 21 days!! In conclusion, do your research on this company before walking in there. However, in my opinion, safe yourself some time researching this company and spend your time wisely somewhere else. Take my word for it, you don’t want to go through what I’m going through and stay away from Auto Motion Inc/SCAMMERS!!! By the way Auto Motion doesn't deserve 1 star. I have to rate it something for my review to send. They deserves -10 falling stars.

Mr. Soto was the gentleman that assisted me with finding - Chris

Mr. Soto was the gentleman that assisted me with finding the vehicle I was looking. I found it and was tested driving it within fifteen minutes of being there. Mr. Soto have a good knowledge of vehicles and if he didn't know something he got an answer quickly. The other staff was helpful and polite. I would recommend Base Auto Sale to anybody looking for a vehicle.

I've owned/leased five BMWS, all from BMW of Cville. - Rebecca T

I've owned/leased five BMWS, all from BMW of Cville. Donte Thomas and the whole team kept me close as a loyal customer. The communication was outstanding, the new showroom refreshing and the car: it was exactly what I wanted. Thank you, Donte Thomas for listening and not pushing.

Oil Service - cdmonty70

I had scheduled a 9:00 appointment with service, the car was promptly taken in, I was out of there within an hour. Very friendly service!

Marbin was very attentive, honest and was able to get me... - Amanda

Marbin was very attentive, honest and was able to get me the car I wanted with great prices. Awesome service!!! Everyone should ask for Marbin!

Everyone was kind, respectful, no pressure, and well... - Chris

Everyone was kind, respectful, no pressure, and well prepared for our visit. The dealership was clean. I highly recommend this group as we will be back!!

Only Place I will Buy a Car - TJ Oliver

Last year I bought my Toyota and my granddaughter bought a Nissan from you guys! Our sales person is Rhonda Booth and we could not be more pleased. 2 great cars from a great sales person keep it up Rhonda!

They do the best they can with the reduced staffing and - RDOUB

They do the best they can with the reduced staffing and lack of Infiniti support. The service admin team works very hard to provide their best customer service.

Deal was amazing small issues with things like onstar not - Macleod5510

Deal was amazing small issues with things like onstar not working and things like that

They are the worst dealership when it comes to repairing - stevenhatchett2

They are the worst dealership when it comes to repairing your car telling you that they can't fix something and that all the car models that I have the GMC terrain have the same grinding noise when you back up the car they can't check the transmission because there's no dipstick but when I went on the internet for the GMC and told them there is a way to check you'll transmission fluid they asked me that I believe everything I see on the internet so I can't get no result so I'm going to just post everything I can on the internet I'm sorry they treat me like a peasant but I'm sorry also that I bought that GMC terrain

**Long review alert** I recently had the pleasure of - tifymc

**Long review alert** I recently had the pleasure of experiencing stellar service at Safford Brown Mazda in Alexandria, and I can't say enough good things about my visit. From the moment I arrived, I was greeted by friendly faces and felt supported by everyone I encountered. The sales manager, Travis, kindly showed me how to leave the keys to my car in the drop box for my scheduled repairs the following Tuesday. Jimmy in the service department provided a diagnostic via video, explaining the necessary work on my Mazda 3. Impressively, he arranged for a loaner vehicle almost immediately, a brand new CX-30, making the process seamless and stress-free. As I was leaving, Moe approached me, gave me his card, and offered his assistance in purchasing a vehicle if I was interested. Initially, I had no plans to buy a new car, but after learning about the required repairs, I reached out to Moe to explore my options. We scheduled an appointment for the next day, and I explained my situation, unsure if there was a solution. To my surprise, Moe found a way for me to trade in my car and potentially get a new one. I was pleasantly surprised to discover I was in a better position than I initially thought. Moe and I looked at and test drove multiple cars, with Moe being extremely patient and supportive throughout the process. Rob, the finance manager, was spectacular, ensuring I was taken care of and received comprehensive coverage for my new car. Both Moe and Rob went above and beyond to calm my anxiety and make sure I was comfortable, asking if I needed anything throughout the day. In the end, I left with a premium CX-90 that I initially thought was out of reach. The entire experience was beyond my expectations, and I couldn't be happier with my new car. That same night, I unfortunately ended up with two flat tires after a trip into the city. Distressed, I had my car towed back to the dealership. Once again, the team at Safford Brown Mazda took care of me with kindness, ensuring I left fully satisfied with brand new tires. Overall, my experience at Safford Brown Mazda was exceptional. The staff's dedication to customer satisfaction is evident in every interaction, and I highly recommend them to anyone in need of top-notch service and support. Thank you, Safford Brown Mazda, for going above and beyond! 10 out of 10.

Edge 2018 - DPSmith

Once again, we chose Barkhouser Ford as our dealership and Marqus Brooks as our salesperson for the purchase of my 2018 Ford Edge. Marqus was extremely helpful in pointing out the differences in Ford's SUV line. He found a vehicle that was exactly what I wanted! Thanks Marqus and Barkhouser for another great sales experience! I highly recommend Barkhouser Ford and Marqus to anyone shopping for a vehicle.

From sales to service, this is the Subaru dealership to... - alemansee

From sales to service, this is the Subaru dealership to go to. I recently purchased tires for one of my Subarus that I bought from here. The price was competitive compared to other local tire specialty shops. These people are professional, polite, and the service was performed quickly.

This place has really had a makeover. - Bradley

This place has really had a makeover. They have a lot of really great cars or the lot!

Professional, Knowledgeable, informative, experienced, - Groundpilot43

Professional, Knowledgeable, informative, experienced, very friendly staff, Great dealership that goes above and beyond any dealership I have ever visited. 10 stars

Lack of compassion, leadership and mechanic knowledge - Lack of Compassion; Frustrated

Purchase the 2012 Hyundai Sonata GLS car and picked it up on 6/2/2016. The car drove well on the test drive(s) and the day I drove it home. The days following my purchase, I started experiencing brake problems on the car. My sales Charles McCord instructed me to return the car and let their mechanics look at the car. 3-4 days later I took the car back and the mechanic claimed he didn't see or hear anything out of the ordinary. Everything was normal. I told him he was incorrect. I do have enough general knowledge about the mechanics of vehicle to know what is normal and abnormal. The mechanic claimed he "greased the brakes/lubricated them" and turned the rotors. That was incorrect because you can not lubricate brakes..............Give it time and the brake dust should go away. FALSE!!!! Less than a week later, the exact same problem. I take it back again; they SUPPOSED to have put new brake pads/shoes on the back of the car because the sound is louder. I did not have to pay for any labor or parts. But I did pay to have the tires rotated and balanced. Everything sounded and looked good after waiting for hours. Once again,here we are on the 3rd week, I am right back with the same problem again; scrubbing and knocking sound coming from the back of the car.. These mechanics at the dealership are CLUELESS on how to properly diagnosis the problem. I called them on the morning of 6/27/2016; telling David for the 3x time about the problem. His solution was he did not know what to tell me, I was basically on my own. He tells me why don't I take it to a mechanic in NC. What??!!! It has not even been 30 days yet!!! David was sarcastic and did not care about me as a customer and the trouble it has brought to me. He did not care. I told him I had contacted NCDMV and Virginia DMV and my bank about the matter and possibly would be returning the car. He did not care. He told me to do what ever I needed to do. No Compassion at all. DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. My salesman Charles (Chili) was wonderful but the other salesman and mechanics are horrible!!!!

Customer Service - mybmw

Outstanding service, friendly/Professional staff, competitive prices and outstanding customer service. I was looking for late year Audi A4 the last 3 weeks and came across one with low mile at this location. Process was very easy and I was out with my car less than an hour. Recommend this place and will do business again in the future.

We worked with Sydney in trading in my car for a new car - Jenn.Lynn

We worked with Sydney in trading in my car for a new car and it was fantastic! No pressure, no rush, no haggling. Process is super easy. Definitely recommend reaching out if you’re looking and then monitor their website for the options!