Haley Toyota of Roanoke

I had an excellent experience at this dealership. The team was incredibly professional and genuinely pleasant from start to finish. It was refreshing to work with staff that wasn't pushy, salesy, arr The team was incredibly professional and genuinely pleasant from start to finish. It was refreshing to work with staff that wasn't pushy, salesy, arrogant, or condescending (like others in the area). They respected my time and my decisions, making the entire process smooth and stress-free. Our lead was Matt Kraft and he was very helpful. More

I scheduled an appointment for 2:15 PM and arrived early at 1:40 PM. I checked in and handed over my vehicle, expecting the service to begin around my appointment time. After waiting for nearly two hours, at 1:40 PM. I checked in and handed over my vehicle, expecting the service to begin around my appointment time. After waiting for nearly two hours, my vehicle had still not been taken in for service. When I asked for an update, the staff could not tell me when the vehicle would be seen. I was simply told that it would be worked on whenever a technician became available, with no estimated wait time or clear communication. If customers are expected to schedule appointments, those appointments should mean something. I understand that delays can happen, but keeping a customer waiting for hours without any timeline or explanation is unacceptable and shows a lack of respect for the customer's time. I ultimately had to pick up my vehicle and leave because I could not spend my entire afternoon waiting for a simple state inspection that had not even started two hours after my scheduled appointment. More

Horrible service experience. Just horrible - car in for a week and no part yet. They do T know where the part is not when it is arriving. Just horrible - car in for a week and no part yet. They do T know where the part is not when it is arriving. More

excellent customer service; easy breezy process of purchasing my used Subaru! bought my used Subaru and they delivered it to home; cleaned;shined and Full of gas! purchasing my used Subaru! bought my used Subaru and they delivered it to home; cleaned;shined and Full of gas! More

Polite, professional and efficient. Was also negotiable especially for the car I was going for. Was also negotiable especially for the car I was going for. More

An absolute pleasure to do business with these folks. Tyler Brewery really knows his cars and his customer service is top notch. We really didn't expect to purchase that day, but after finding the car we Tyler Brewery really knows his cars and his customer service is top notch. We really didn't expect to purchase that day, but after finding the car we liked, Tyler and Matthew Gibson made the experience so pleasurable, patiently answered every conceivable question, worked within our budget, we drove away 2 hours after closing time!! I will definitely be a repeat customer here. More

Keith Morris helped me buy a RAV4 hybrid and it was a great experience. Service was great and the car was worth the wait. Keith kept me informed throughout of when the car would be available. Purchasing great experience. Service was great and the car was worth the wait. Keith kept me informed throughout of when the car would be available. Purchasing the vehicle was timely and informative. Thank you Haley Toyota. More

Just purchased my fourth vehicle from Haley Toyota and my third using awesome sales guy WJ Altizer. WJ goes out of his way to satisfy his customers and keep them coming back! I also love the service departme third using awesome sales guy WJ Altizer. WJ goes out of his way to satisfy his customers and keep them coming back! I also love the service department and want to give a special shoutout to Dixie Compton, the best service advisor I’ve ever worked with! Keep up the great work! More

Worst experience with a body shop I’ve ever had. 5 months of time to still be left with paint correction I’ll have to pay for out of pocket because I refuse to let them put their hands on my truck a 5 months of time to still be left with paint correction I’ll have to pay for out of pocket because I refuse to let them put their hands on my truck again. First trip in was 4 months of being told they were waiting on a windshield. Finally was called to pick up and there was more damage to the paint of the truck on the passenger side that wasn’t there originally, damage on the driver side they still hadn’t corrected, bad installation of parts, overspray on all windows and seals, left out snaps to hold seals in place and to top it off hadn’t even installed the windshield but definitely had already included in the bill. Fast forward another month and it’s finally ready again after they repaired all of the issues they caused. Now the badges are falling off and still hadn’t removed the overspray from windows or seals. Badges were ordered and a week later replaced now I’m left with paint swirls covering almost the entirety of the passenger side that I had not seen when I picked it up and paint swirls around every badge they replaced. Seal on passenger door was reinstalled poorly and leaked until I fixed it myself. Now after correcting the overspray on windows myself I’m still left with overspray on bed liner, over spray on almost all door seals, and a ton of paint swirls to pay to fix out of pocket. If you have a choice take your vehicle anywhere but here. More