Ourisman Chevrolet Buick GMC of Alexandria

Outstanding service, exceptional communication, and total professionalism from Philip Fink Review: After dealing with a complete lack of support and communication elsewhere, bringing my 2024 GMC Hummer professionalism from Philip Fink Review: After dealing with a complete lack of support and communication elsewhere, bringing my 2024 GMC Hummer EV SUV to Ourisman Buick GMC of Alexandria—and working directly with Philip Fink—has been an absolute night-and-day experience. From the moment the vehicle arrived, Philip set a new standard for customer care. His communication and follow-through are second to none; he kept me fully informed every step of the way without me having to chase for updates. His attention to detail is remarkable—he took the time to ensure an in-depth, thorough review of every single complex concern, from the electrical and safety faults to the multi-point water intrusion issues. Rather than leaving me in the dark, Philip immediately established a clear, structured plan of action for the vehicle's repairs, providing complete transparency and peace of mind. It is rare to find a service professional who genuinely listens, takes ownership of complicated technical challenges, and treats customers with this level of respect and diligence. While it's frustrating not having my vehicle due to major safety defects and ongoing warranty repairs, the absolute saving grace right now is dealing with someone as competent, professional, and reliable as Philip. If you need a service advisor who actually follows through and gets things done right, ask for Philip Fink at Ourisman GMC of Alexandria. Outstanding work! More

Took the vehicle in for a recall and a diagnostic of an issue on 9/23 at 7 AM (appointment booked). I was told it would cost $250 to diagnose the issue and that I could apply it to repairs done on the vehi issue on 9/23 at 7 AM (appointment booked). I was told it would cost $250 to diagnose the issue and that I could apply it to repairs done on the vehicle or be charged the $250 if I do nothing. He told me I would receive a call that afternoon to discuss the vehicle’s issue. Left the dealership and went home to wait. I was not given a status update on the vehicle all day, despite sending a text and leaving a message with the service receptionist for the Advisor to call me back. I had to call on 9/24 for an update after the dealership had the vehicle for 24+ hours; I was told the issue still wasn't identified, and the recalls were not done. Said I would have an update later that morning. At approximately 11 AM, I received an email quote for SEVERAL issues, not just the one I brought it in for, and a text from the advisor stating that I had a quote for the work. Due to the exorbitant amount they wanted to charge, we did one service that was more than $250. Upon picking the vehicle up on 9/25, I was presented with a bill for over $533, and I asked why I was being charged the $250 despite having a repair/service done that was presented in the quote, and he stated that I did not have the repair I brought the vehicle in for, so I was being charged, yet the diagnostic quote was for ELEVEN items. A completely shady, rip-off scam, and this is why I WILL NEVER buy a car or have a repair done on my vehicles at ANY Ourisman dealership. This dealership deserves ZERO stars but I have to give it one so it can be posted. More

My original review described a service experience that was, at the time, the worst I’d had with any dealership: my 2024 Equinox sat for over a week with no diagnosis, no repair plan, and no returned calls was, at the time, the worst I’d had with any dealership: my 2024 Equinox sat for over a week with no diagnosis, no repair plan, and no returned calls or updates, despite my trying to reach someone nearly every day. I ended up going in person to ambush the service manager two weeks in so I could get a coherent status. I stand by that account. It happened, and it was genuinely disheartening at a point when I needed the vehicle. Two things have changed enough to warrant revising it. First, the service department has a new manager. When I ambushed Joe, it was his first day filling in for his predecessor. He brought the thing that was most conspicuously missing before — someone who answers, follows through, and treats a status update as part of the job rather than an imposition. The improvement in responsiveness is not subtle, and it appears to be structural rather than a one-off. Second, and more substantially: when I needed to establish whether a used vehicle I’d purchased had previously been in an accident, the department went well past what I’d asked for. That question carried real financial consequences for me, and rather than brushing it off they took the time to look properly and tell me plainly what they found. What they documented materially changed the outcome in my favor. I would not have gotten that from a shop that was only processing tickets, and I don’t take it for granted. Three stars rather than four or five is deliberate. A long stretch of silence on a car I depended on isn’t erased by later good work, and I’m not going to pretend it is. But credit where it’s earned — the department I dealt with recently is not the one I originally wrote about. More

Horrible Service, rude, totally no communication, good luck getting someone to even pick up the phone, when i finally had someone on the line and told them what was wrong, was first told i could wait for luck getting someone to even pick up the phone, when i finally had someone on the line and told them what was wrong, was first told i could wait for it, but when i arrived told i had to leave it, then car not ready when told it would be, and then told that they lost my key, did not bother to notify when new one came in, only when i called asked about it did i find out it the key had been sitting there for a week, and then they refused to mail it to me! So once again had to make the trip there. And this was for a car that I purchased there new! Never again! More

The service done on my car was very good. They did the repairs in a timely manner. They did the repairs in a timely manner. More

Your dealership personnel were kind and helpful in all aspects including the way I was treated aspects including the way I was treated More

Dealership had 2 different technicians,2 and a half months to repair issues and instead my vehicle came out with a kickback that was not present prior to dropping off, stiffness in the steering wheel A months to repair issues and instead my vehicle came out with a kickback that was not present prior to dropping off, stiffness in the steering wheel AND damage to the vehicle ( this was not mentioned prior to me leaving and I had to come back to dealer in order for them to take accountability) to top it off they are finally taking into account the fact that after the 3rd oil change there is an oil consumption that is present that I have mentioned since the beginning. More

The service communication here has been unacceptable. I dropped off my Tahoe on Feb 12 and was told it would only take a few hours and that I’d get an update the next day. I texted and called repeatedly I dropped off my Tahoe on Feb 12 and was told it would only take a few hours and that I’d get an update the next day. I texted and called repeatedly with zero response. I finally had to Uber to the dealership just to get answers. Jonathan was helpful, but he was the only one. I was told a part would be ordered and that I’d get a call Monday. It’s been over two weeks with no updates and no returned calls. What was I asking for? Simply to repair the lightbulb in the center storage compartment. They stated the bulb didn’t work because the wiring chassis was damaged by their technician on a previous visit. They allegedly repaired the wiring harness but bulb still didn’t work. Haven’t heard a peep from them since since. Customers shouldn’t have to chase down basic information about their own vehicle. Especially when they acknowledged themselves as being to blame for the issue. More