Ourisman Chevrolet Buick GMC of Alexandria

I had a service contract with rosehthal chevroloet in annandale vA the dealer ship closed so i took it too Alexandria dealership and ask them do they honor contract and i was told yes first service was d annandale vA the dealer ship closed so i took it too Alexandria dealership and ask them do they honor contract and i was told yes first service was done and they didnot charge me on second one they said they made a mistake and will charge me adter the service was performed and when i inquired i was guided to a manager who said you signed a paper when you come in and now you are lying i did not remember as i was in a hurry dropping car and didnot even read it thought it was just to authorize service as i trust Chevrolet dealership not be cheap enough for 150 dollars .But to my surprise this manager who i didnot even asked for said you disturbed me on my day off and was very aggressive, so instead of escalating i told the sales rep take the money and get over with it. The manager again called her to pick up fight with me despite she told him that get over with it .I am surprized why i was treated like this if i can own a Tahoe i can pay for oil change too its a matter of principle not money. And i do commend the sales rep throughout she was very professional and non confrontational.Having said so i would never visit this dealership due to hostile behavior on just $120. More

My service issue was resolved in a timely manner, and they washed my vehicle after the repair. My service tech, Destiny was also pleasant and professional. they washed my vehicle after the repair. My service tech, Destiny was also pleasant and professional. More

Do not bring your car to their service department. Their service representativies are not managed and they can do what ever they want. They have had my car for over a month and told me it was the Wa Their service representativies are not managed and they can do what ever they want. They have had my car for over a month and told me it was the Warranty company's fault. When I contacted the warranty company directly, I was told that they have difficulty communicating with this dealership and they are not very responsive. NO KIDDING. They still have my car and I can not get the service manager to call me. The representative lied to me about what was really going on because he did not do his job and I have been begging for rides for a month or renting as car to get to work. Even after a request to speak to manager multiple times they just push me to voice mail. I just want my vehicle back More

My wife and I were pleasantly surprised by the exceptional service we received at Ourisman of Alexandria during our recent car shopping experience. From the warm greeting by Nicole to the helpful exceptional service we received at Ourisman of Alexandria during our recent car shopping experience. From the warm greeting by Nicole to the helpful assistance of salesman Anoush, and the dedicated efforts of accountant Hamid, the team went above and beyond to ensure we left with the car we wanted. Special thanks to the energetic and accommodating general sales manager Krish for working out a deal that met our expectations. The personalized attention and the genuine smiles from the staff made this process not just smooth but enjoyable. Anoush was particularly knowledgeable and patient in explaining the features of the car we were interested in. Hamid's commitment to ensuring our needs were met was evident, and Krish's enthusiasm in providing us with a fair price sealed the deal for us. We want to express our heartfelt gratitude to Nicole, Anoush, Hamid, and Krish for redefining our perception of car salespeople. If you're in the market for a car, we highly recommend Ourisman of Alexandria. Thank you all for making our car-buying journey truly memorable! More

I had an easy and pleasant car buying experience! I came in knowing what I wanted and the staff quickly showed me two of the vehicle. I test drove and then got the paperwork started. It was a breeze I came in knowing what I wanted and the staff quickly showed me two of the vehicle. I test drove and then got the paperwork started. It was a breeze More

Outstanding service from Mr Jake in service. ..thanks for getting me in and out at timely fashion. Looking forward to seeing you with my next schedule service!!! ..thanks for getting me in and out at timely fashion. Looking forward to seeing you with my next schedule service!!! More