Demontrand Hyundai is nothing but lies and That includes - Ladyoutlaw10
Demontrand Hyundai is nothing but lies and That includes Wes Ortiz the General manager as well as Mark the mgr.and my ales person Erik!I paid cash for a 2024 Tuscon and I can't believe the lies I've been told by everyone at the dealership.My Tuscon was bought 01/04/2025 .i drove it home and parked it as it was late and very cold ,it was dark and I trusted my salesman Erik since my son and wife had just purchased a brand new Palisade.This car was "Peowned"and I was told it had 10,000 miles on it then paperwork revealed it was close to 15,000 milesthe Carfax is a year old so that'sdeceptive ,I was told the car was certified but no paperwork to that effect!The car wasn't clean,had visible scratches not only in front of car but also in the cup bowl and handles,rock chip in windshield the brakes sound horrible and I was told because it had been sitting and the noise would go away and it's still making bad noise,The spare tire was making a loud banging noise and husband figured out where it was coming from.We had to go back to dealership to have it detailed and Erik said it was ok that the spare was upside down??Not even bolted down!The car wasn't clean and has stains to this day on drivers side but the mustard stain on the passenger side Erik made sure that was clean.I went out to get pictures of vehicle for my insurance company the very next day and wow,it has a dent in the back and not even 18 hours after purchase!I immediately called and texted Erik and he said don't worry we'll take care of it,he said he didn't know how he missed it!Then I took the car in to have it fixed and the only option was to claim it in my insurance and I said No!My driving record is spotless then Wes Ortiz said he'd give me a discount to have their body shop fix it for Almost $2,200.!?He said his word is final and I have pictures and he said they have pictures so I said ok,What's the date on those pictures and he said he wouldn't give me that information because that's internal!!I have a right to see anything in reference to a car I paid cash for!So now no paperwork on the certification of the car,Carfax a year old,messed up brakes,rock chip that they said was fixed,Promises they will call me back and never do so I have text messages confirming everything and pictures of the vehicle.ive been straight up about everything with all of them.They are very deceptive but I'm out all that money and I'm a disabled senior citizen and so is my husband!I can't afford another car but Wes Ortiz said he didn't have a Boss but everyone has a boss and I'm going to keep trying to get this taken care of.I need help and I get a GM wia God Complex! Please Don't Waste Your Money At Demontrand Hyundai especially if your senior citizens or young and that's all you have!I'm the only driver in my home and taking care of my sister as well and I Don't Trust This Car.
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