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Sewell BMW MINI of Plano
Plano, TX
942 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 29, 2026
I have been a loyal Sewell customer since 2011 and currently own both a BMW X3 and a Lexus GX 460. During a recent oil change, my son called me for authorization to perform a brake fluid flush. I imme currently own both a BMW X3 and a Lexus GX 460. During a recent oil change, my son called me for authorization to perform a brake fluid flush. I immediately declined the service, and he informed the service advisor not to perform it. Despite this, the service was completed and added to the final bill. When I asked how this happened, I wasn’t refusing to pay—I simply wanted an explanation. Instead, the service manager Travis compared the situation to “eating dinner and refusing to pay,” which I found rude and disrespectful. I expected better communication and customer service from Sewell. I hope management reviews this incident and improves its service process. More
by Muneshkandel
Employees Worked With
Travis
June 25, 2026
I had an outstanding experience purchasing my BMW from Adam Dutka at Sewell BMW of Plano. What truly set Adam apart was his patience, professionalism, and commitment throughout the entire process. I wa Adam Dutka at Sewell BMW of Plano. What truly set Adam apart was his patience, professionalism, and commitment throughout the entire process. I wasn’t ready to make a purchase right away, and over the course of nearly six months, Adam consistently stayed in touch without ever being pushy. He was always available to answer questions, provide information, and help me explore my options at my own pace. When I was finally ready to move forward, Adam made the buying process smooth, transparent, and enjoyable. His product knowledge was exceptional, and he genuinely cared about helping me find the right vehicle rather than simply making a sale. In today’s world, it’s rare to find someone who combines outstanding customer service with genuine integrity, but Adam does exactly that. If you’re considering a BMW, I highly recommend working with Adam Dutka at Sewell BMW of Plano. His dedication, follow-through, and customer-first approach made this one of the best vehicle purchasing experiences I’ve ever had. Thank you, Adam, for your patience, professionalism, and exceptional service! More
by Jason
Employees Worked With
Adam Dutka
June 08, 2026
I have bought many vehicles over the years, BMW of Plano had to be one of the easiest and best places I have ever gone to. I will definitely be buying from them again in the future. Craig listened to us and had to be one of the easiest and best places I have ever gone to. I will definitely be buying from them again in the future. Craig listened to us and even found the perfect vehicle. I am more than satisfied. More
by martel.damien
Employees Worked With
Craig Worrall
June 06, 2026
BMW of Plano has a Carpro Representative, Max Steamer who we contacted with and who made the introduction to Tayler Boss who was the primary Point of Contact and who we did the test drives with. He also exp we contacted with and who made the introduction to Tayler Boss who was the primary Point of Contact and who we did the test drives with. He also explained some of the features of the X7 when we finally agreed on the make, model and options. A relative long process that lasted beyound the dealerships working hours. Very good experience. Would recommend those two to others looking to purchase a BMW or Mini at this dealership. More
by DJB
Employees Worked With
Tayler Boss, Max Steamer
June 05, 2026
Great experience purchasing my BMW from Sewell BMW of Plano. Craig Worrall was excellent to work with throughout the process, he was professional, responsive, and very easy to deal with. We were able to Plano. Craig Worrall was excellent to work with throughout the process, he was professional, responsive, and very easy to deal with. We were able to get to a fair deal quickly without a lot of back and forth, which I really appreciated. The overall experience was smooth, efficient, and exactly what you hope for when buying a BMW. Thanks again to Craig and the Sewell team. More
by DrewS
Employees Worked With
Cesar Leal
May 07, 2026
I recently bought a pre-owned car that Sewell advertised. Mike Russell was my first contact and was quite congenial and helpful. He provided all the necessary info from beginning to end and went out of his w Mike Russell was my first contact and was quite congenial and helpful. He provided all the necessary info from beginning to end and went out of his way when the purchasing process hit a bump. I appreciate services rendered and highly recommend Sewell of Plano. More
by Barb
Employees Worked With
Michael Russell
March 25, 2026
I recently visited BMW of Plano for a tire replacement, and the experience was exceptional from start to finish. My service advisor, Cody Garcia, was incredibly helpful—professional, courteous, and genuine and the experience was exceptional from start to finish. My service advisor, Cody Garcia, was incredibly helpful—professional, courteous, and genuinely attentive. He took the time to listen to every concern I had about the car and coordinated directly with the shop foreman, Brad, who even joined me on a test drive to better understand the issue. The service team treated my vehicle with great care: they covered the white seats and mats, washed the car, and returned it spotless. So far, this has been the best customer service experience I’ve had at any BMW dealership in the DFW area. Highly recommend their team. More
by Ash
Employees Worked With
Cody Garcia, Brad
January 24, 2026
⸻ I visited BMW of Plano intending to purchase a 430i Convertible. Initially, I was working with Dre, who showed me the vehicle. However, I was told the keys were with another sales representative named Convertible. Initially, I was working with Dre, who showed me the vehicle. However, I was told the keys were with another sales representative named Jef. Unfortunately, Jef’s attitude was extremely rude and unprofessional. Due to his behavior, I decided not to proceed with the purchase at all. This was a disappointing experience, and I would expect better treatment from a dealership representing BMW. More
by Kevin
Employees Worked With
Jef
October 07, 2025
Each of my service experiences at Sewell BMW of Plano have been exceptional, but in my recent interaction with Mallory and Mike Pope (Service Manager), I was once again reminded that Sewell simply does i have been exceptional, but in my recent interaction with Mallory and Mike Pope (Service Manager), I was once again reminded that Sewell simply does it better. They were never dismissive of my frustration with an A/C issue I was having in my 2022 X5 and did their best to accommodate me where possible. Mallory also went out of her way to dig into an issue I was having with Progressive Insurance related to windshield repair. I can't speak highly enough about the service level and professionalism I have experienced at Sewell BMW of Plano. A huge thank you to the team there -- from a Sewell customer for life. More
by Craig Atkinson
Employees Worked With
Mike Pope, Mallory
