After shopping three different Jeep dealerships, I - holliwitherington
After shopping three different Jeep dealerships, I figured I’d share my experience in case it helps someone else.
Bob Moore:
This was where my husband bought his Jeep. Right away, they wouldn’t honor the online price they were advertising. The first numbers they brought us were thousands of dollars higher. When I questioned it, I was told, “Well, you’re not military, so you don’t qualify for that price.”
The problem? The rebates I was looking at were national rebates, not military or dealer-specific incentives. Even after showing them their own website, they continued insisting they couldn’t honor the advertised price. After a lot of back and forth (and even walking out once), my husband did end up buying a Jeep there, but it was nowhere near the deal I believe we could have gotten elsewhere.
A few days later, I went back looking for my own Jeep. They lowballed my trade-in, used the same pricing tactics, and I walked away.
Joe Cooper:
I first worked with the Yukon location. I had an appointment scheduled to test drive a specific Jeep, only to find out shortly before my appointment that they couldn’t even get it there. Then I was told the others I wanted were in an off-site lot and it would take a couple of hours to retrieve one if I picked which one I wanted.
After doing my own research, I discovered those Jeeps were actually sitting at the Shawnee dealership, so I just drove there instead.
While they had a better selection, I ran into another issue: they also wouldn’t honor their online pricing. They told me the advertised price only applied if I financed for a very short term (three or four years), and anything longer meant the price increased significantly. That wasn’t disclosed anywhere in the online pricing I saw. They also weren’t competitive on my trade-in.
Fowler Dodge Chrysler Jeep Ram:
What a completely different experience.
I connected with Joe Roberts over the phone Friday morning, and from the beginning he was transparent, honest, and respectful of my time. He got me in quickly for a trade appraisal, explained why they couldn’t directly take my Nissan lease, and instead gave me several options—including one that ended up saving me thousands of dollars. Everything that morning took 15 minutes total.
That afternoon I returned, I test drove exactly what I wanted, and from arriving at the dealership to driving home in my new Jeep—including financing, paperwork, setting up the vehicle, and connecting my phone—I was done in under two hours.
Most importantly: They honored their online pricing. They were upfront about everything.
They worked to get me the payment I wanted. They got me an interest rate that reflected my excellent credit. They even discounted the warranties to help keep my payment where I wanted it.
They made me believe that buying a vehicle doesn’t have to feel like a war. If you’re shopping for a Jeep, I can’t recommend Fowler Dodge Chrysler Jeep Ram enough. Ask for Joe Roberts. After visiting multiple dealerships, the difference in honesty, transparency, and customer service wasn’t even close.
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