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Patriot Chrysler Dodge Jeep Ram of McAlester

McAlester, OK

4.5
268 Reviews
Here at Patriot Chrysler Dodge Jeep Ram of McAlester, we are not only passionate about our new and used Chrysler, Dodge, Jeep or RAM model lineup, but we are extremely dedicated to providing top-notch customer service to our Okmulgee, Stigler, Ada OK, Checotah area customers as well. Whether you have a specific model in mind or not, we here at Patriot Chrysler Dodge Jeep Ram of McAlester will help you make a highly informed decision through every step of the buying process.
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916 S George Nigh Expy

McAlester, OK

74501

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Showing 268 reviews

May 21, 2024

The service dept. worked on my truck and returned it in a timely matter. As always, good customer service. More

by terrell_20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred
May 21, 2024

They are always on time with our appointment. And gets it serviced in a timely manner. More

by jackiedillard63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
May 20, 2024

Totally SUCKED! . kept my truck for 10 days.didn't do xxxx!.charged me 1200.00 for restocking fee, didn't show me prices for the restocking fee!.I had to return to Ca More

by kemx40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff alan
May 18, 2024

Great customer service, we have purchased two vehicles from them in the last year. Wade knew what types of vehicles we were looking for and worked tirelessly to find them. I would highly recommend using More

by Melinda Spears
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wade Oss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Bought vehicle online. When it was delivered there was body and wheel damage that was not disclosed by the dealer or Carfax. Extremely unsatisfied. More

by heyjoe2225
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wade Oss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Durossette
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024 -

Patriot Chrysler Dodge Jeep Ram of McAlester responded

Mr Joe, this statement is partly true. We did deliver a used vehicle that had a small scratch on a wheel. Upon receiving the truck, you looked it over to find any issues and let us know immediately about your wheel. We immediately handled and agreed to send $200 for the Scratch to be repaired. Approx 12 days later you reached out stating the bumper was dented up. We immediately fixed the wheel that was noticed… but we cannot cover any damage that happened after the purchase… especially 12 days. I find it Very unlikely that you noticed the small scuff on the wheel upon looking truck over but not the dent in truck/bumper… especially for almost two weeks. We do have the exact dates documented. I believe It was 11 days. It is very likely however that this happened while you had it parked somewhere in that 11 day timeframe. I apologize for us not being able to earn a better review… we strive to maintain a good reputation as you can see from our reviews. Thank you for your business… and have a Great year!

May 19, 2024 -

heyjoe2225 responded

This is not accurate. I have not received payment for the wheel. I provided pictures of the dented bumper soon as it was noticed to my salesman. I have provided pictures from an old craigslist posting that is still online but the same pics were withheld from the cars.com posting (now offline) where I established contact regarding the vehicle. When I spoke to Shane Jones he was hostile and insulting. Upon looking at further Google reviews for Patriot, I should have known better to do business with this dealership. Lack of professionalism and integrity in upper management. Hopefully Shane’s superiors will better receive this feedback and hold him accountable for his treatment of customers whether or not the issues with the bumper, wheel and displaced axle are resolved. (Also discovered a damaged front fender flare which I didnt even bother to ask for help with). To other readers, please look for my post on google which provides pictures and proof of this issue that are being dismissed and misguided by Mr Jones.

May 17, 2024

The service department has always been friendly and keeping me informed on what services I need. More

by fastbreakbb5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Shieldnight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Hilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Durossette
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

They got me in and out really fast. Explained all issues on my truck with me. Very courteous and helpful. I would recommend them to anyone. More

by dnomyar102966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominique Chumley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

Dealer took forever to work on a simple problem. Car was towed there where it sat for 5 business days without an answer. Had to go in and speak to the general manager to get anything done just to ge More

by ccampbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfred- service advisor, Jeff- mechanic
May 15, 2024

Patriot has blessed me with 2 cars this year. The service was Top Notch! From Shane to the delivery guy! Shane has helped our family with the purchase of several vehicles this year and He’s The More

by genahamilton64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024

Great place to purchase your first vehicle great service good staff members definitely recommend patriot More

by stanley.hamilton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfred
1
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