Mike Dobson is the gold standard for a car salesperson. - Soccer342
Mike Dobson is the gold standard for a car salesperson.
He listened to us, understood our interests and needs, and responded accordingly. I never felt pressured in any way. On the contrary, I felt respected, and even cared about. He was personable in a genuine way, a too-rare genuine way in the car salesperson world, in my experience. Mike was patient as we transitioned from our interests in a new Rav-4 Plug-in Hybrid to a new Rav-4 Hybrid to a new Highlander Hybrid! This transition took nearly a week and multiple visits. We also visited competing Toyota dealerships. Mike stood alone in professionalism, style, and lack of pressuring us into a purchase. Even after our rather slow decision-making process Mike remained patient, personable, accommodating, answering all of our questions thoroughly and never evasively, and always willing to share his knowledge in helpful, but never pushy ways. All phone and text inquiries were answered in a timely fashion, even after hours or on the weekend. He was honest, giving us both positives and negatives of options. The irony is that once we settled on a Highlander Hybrid we started looking at used 4th generation ones and found one in Pittsburgh that was perfect for us. Our only regret was not buying through Mike, and we told him that, with genuine sadness.
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