Back

Westside Toyota

North Olmsted, OH

4.6
3,508 Reviews

27000 Lorain Rd

North Olmsted, OH

44070

Directions

By Type

Showing 3,508 reviews

June 27, 2026

My salesman, Kyle Mellen, at Westside Toyota was absolutely amazing! I was going through a difficult situation trying to find a car, and from the very beginning, he listened, understood my needs, an More

by stacey551
Recommend Dealer
Yes
Employees Worked With
Kyle Mellen
Jun 29, 2026 -

Westside Toyota responded

Stacey, we are so grateful for your kind words about Kyle and the team! It was a pleasure working with you at Westside Toyota, and we hope to see you again down the road.

June 26, 2026

Excellent service, from the beginning to the end, keep you informed of every detail, the technician and the from desk the best, won't trade it for any other dealership 100% the Best More

by lloydbenitez69
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer / serv. advisors
Jun 26, 2026 -

Westside Toyota responded

Thank you for sharing your feedback! We’re glad to hear you had a seamless and informative experience with our team. We look forward to serving you again at Westside Toyota!

June 18, 2026

Everyone is helpful, professional and courteous. I would not hesitate to recommend them to anyone. More

by siberiatigres
Recommend Dealer
Yes
Employees Worked With
Adrianna Anderson
Jun 22, 2026 -

Westside Toyota responded

Thank you for taking the time to review Westside Toyota!

June 11, 2026

Samantha provide exceptional service from my initial check-in till the time the car was completed. Great attitude and smile during our interaction. More

by jeffh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha (from Service)
Jun 12, 2026 -

Westside Toyota responded

Jeff, we're glad to hear Samantha took such good care of you. We will pass along your kind words to her. Thank you for choosing Westside Toyota!

June 03, 2026

The service was great! Done in small amount of time with no hiccups. Great way to start the day. More

by David.weinreich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna Anderson
Jun 03, 2026 -

Westside Toyota responded

David, thanks for leaving Westside Toyota a five-star review. We are so glad that our team did a great job and was efficient.

May 19, 2026

Very good service, but if they have a compatible loaners available, I will rate them five stars straight More

by 1974 Tundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Saranita, Adrianna Anderson
May 19, 2026 -

Westside Toyota responded

Thank you for choosing Westside Toyota and for sharing your feedback. We look forward to the next chance we get to earn that last star. Safe travels!

May 12, 2026

Do not use this dealer. They sell bad cars with malfunctioning components then refuse to fix it. Chandler says they stand by their customers and cars then does nothing. Bob More

by Ben
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bob Murray
May 13, 2026 -

Westside Toyota responded

Ben, I want to thank you for taking the time to bring your concern to our attention. The 2010 Toyota Camry you saw posted on our website stated: “This vehicle is being sold As Is - No Warranty. Please ask to see our service repair order and inspection report. No opinion is offered, and no responsibility will be accepted by Westside Toyota for defects or condition. We have performed a limited inspection, and this does NOT imply or infer a warranty or guarantee. It is your responsibility to identify any mechanical issues prior to delivery. We strongly suggest a pre-purchase inspection by an independent mechanic of your choosing prior to purchase.” Although you test-drove the vehicle and were confident in your decision to buy, you chose not to have a pre-purchase inspection performed. "As is" when buying a car means you are purchasing the vehicle in its current condition, with all its faults, known or unknown, and with no warranty. The seller is not responsible for any repairs, defects, or issues that arise after you take possession. Please accept our apologies for any misunderstanding. Westside Toyota values you as a customer, and we appreciate the opportunity to be of assistance and clarify this matter. - Kendyl Frye - Customer Relations Manager - (440) 686-1381 - kfrye@fivestaronline.net

May 02, 2026

Service was fine. Carfax reporting was inaccurate. Unfortunately that is the only reason I take my vehicle to the dealership so my visit was basically wasted. I had an More

by boszor.bradley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna Anderson
May 06, 2026 -

Westside Toyota responded

Bradley - We appreciate your feedback, though we are disappointed in losing 2 stars for CarFax’s reporting error … We verified that the mileage and services performed are correct (19,686 and Inspection performed, Alignment checked, Maintenance inspection completed, Alignment performed, Brakes checked, Carpet protection installed, Oil and filter changed, Tires rotated, Vehicle washed/detailed) … We understand that the date CarFax posted on 4/30 is incorrect, that your service was actually performed on 4/25 (which is what Toyota shows on their National Service History) … Unfortunately we have no control of how or when CarFax posts the information we provide them. If you scroll down to page 5 of the report, you’ll find the following statement: “Have Questions? Consumers, please visit our Help Center at www.carfax.com.” where you can request a correction/update … Both Toyota’s and our records show the correct date. Thank you, Steve Vavrek - Service Manager - (216) 298-0058 - svavrek@fivestaronline.net

May 01, 2026

After purchasing my new car, I had an accident and ended up in the hospital. Westside Toyota did everything they possibly could with respect and consideration of my situation to make sure that I received my More

by budbar67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nik Konyves
May 01, 2026 -

Westside Toyota responded

Thank you for sharing your story! We are so glad you felt supported by our team during a difficult time. We wish you safe travels with your new car and hope you get well soon! - Westside Toyota

April 25, 2026

I just bought a car from Sarah Buchanan, and she was very helpful and pleasant to work with. Dave Svoboda was also helpful with explaining some things. I hope when I return for regular service, they are as More

by cmkcarje62
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave Svoboda, Sarah Buchanan
Apr 27, 2026 -

Westside Toyota responded

We appreciate your feedback about our team, and we'll pass it along directly. We hope to work with you in the future. See you next time here at Westside Toyota!

1
...