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Toyota West

Columbus, OH

4.7
1,730 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

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Showing 1,730 reviews

October 24, 2024

The sales process went nicely, but after that it has turned into a nightmare. No sales manager is ever available, they won't return my calls. I was supposed to be receiving a check for my out of state r More

by zombie86.cw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Genesis Caradonna
Oct 28, 2024 -

Toyota West responded

I apologize for the frustration and inconvenience you've experienced with your registration check. It's concerning to hear about the lack of communication, and I assure you that this is not our standard practice. Please reach out directly so we can address this issue promptly and ensure you're taken care of. Thank you, Aaron Crum - General Manager - 740-506-9947

October 15, 2024

Great service, beautiful building, Friendly and professional sales and maintenance personnel. I am a repeat customer and I recommend this business to friends and family. More

by Sarge7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Moss
Oct 16, 2024 -

Toyota West responded

Thank you for being a loyal customer and recommending Toyota West to your friends and family! We're delighted to hear that our team provided great service in such a welcoming environment. We look forward to serving you again soon!

October 02, 2024

WENT IN TODAY TO GET MY VEHICLE OIL CHANGE WAS SEEN BY ROWLAND Immediately WHICH IS GREAT HE ASK ME WHAT DID MY VEHICLE NEED AND I SAID AN OIL CHANGE WAS THERE ANYTHING ELSE AND I SAID NO AND HE GOT ME A More

by reedbob0557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rowland SERVICE WRITER
Oct 03, 2024 -

Toyota West responded

Thank you for sharing your experience at Toyota West! We're delighted to hear that Rowland provided exceptional service and kept you informed about your vehicle's needs. We look forward to welcoming you back in the future!

Oct 03, 2024 -

reedbob0557 responded

reedbob0557@gmail.com

October 01, 2024

I brought my car in for the 6 mo the maintenance service. The mechanic scraped the right rear rim of my car probably when he washed it. My car looks trashy now. What a shame, I love that car. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rowland, Kamrie Day
Oct 02, 2024 -

Toyota West responded

Mark, I'm very sorry to hear about the damage to your car. We take pride in our services, so it's disappointing that this happened. Please reach out so we can discuss how to make it right. Thank you, Jordan Wilson - Service Manager - 6144654834

September 28, 2024

Service front facing associates are in no hurry to help at all, had to go to them sitting on phones and computers for assistance More

by 340tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla, Kamrie Day
Sep 30, 2024 -

Toyota West responded

We apologize for the lack of urgency and customer service you experienced during your visit. This is not the level of attentiveness we strive to provide, and we'll address this issue internally. If you'd like to discuss further or have any other concerns, please reach out at your convenience. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

September 26, 2024

CJ was great to work with. I really appreciated his professionalism. Xxx xxx xxx xxx More

by Lhelms1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ assisted me and was great., Kamrie Day
Sep 27, 2024 -

Toyota West responded

We are thrilled to hear that you enjoyed working with CJ at Toyota West! Have a stellar day!

September 21, 2024

I have had my Highlander serviced here at Toyota West since I purchased it. It’s been an awesome experience and have been treated well. Rory Reynolds my service advisor since I’ve been coming has been ou More

by danamesnard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rory Reynolds
Sep 23, 2024 -

Toyota West responded

Danamesnard, we're delighted to hear that Rory and the Toyota West team have provided you with outstanding service for your Highlander. Thanks for sharing your 5-star experience!

September 16, 2024

I had a wonderful experience with Shannon (used car sales) and his entire team. Shannon provided me all the documentation I needed in advance prior to my appointment (on a Sunday!). He was in consta More

by Ian
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shannon Malone smith
Sep 16, 2024 -

Toyota West responded

Ian, we're delighted to hear about your exceptional experience with Shannon and the team at Toyota West! Thanks for sharing such detailed feedback. Enjoy your new car!

September 15, 2024

9/13/24 CJ was awesome! My daughter and I both had our vehicles serviced. We actually waited for our vehicles this time. Fridays are busy!! The next time we will try to have More

by Melissa.reynolds622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ
Sep 16, 2024 -

Toyota West responded

Melissa, we're glad to hear CJ took great care of you and your daughter during your visit to Toyota West. Thanks for trusting us with your vehicle's maintenance - safe travels!

September 13, 2024

Kayla got did a great job helping me get my Toyota fixed and on time within the time frame she mentioned. I appreciate her services and will be back. Thank you More

by Jeremy K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Sep 13, 2024 -

Toyota West responded

Jeremy, we're glad to hear Kayla provided excellent service and got your Toyota fixed on time at Toyota West. Thanks for the positive feedback!

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