is have been the most stressful and frustrating - dgillette33
is have been the most stressful and frustrating experience ever, I was in a bad car accident not at fault on March 13, 2025 a total loss. I started working Hanna Imports on March 17, 2025. As of today April 2, 2025 I’ve yet to receive the vehicle that I was approved for through Global Lending. Please see attached conversations via text messaging between myself and my salesman Brandon and the finance manager Sammy.
I’m a single parent with 2 children, rebuilding my credit and I explained to them from day one how imperative buying a car in a timely manner was. Since day one I’ve felt as if I been getting the run around because as you can see in the text messages I was approved with a $4k deposit, I had saved that money and was prepared to pay the down payment.
Now normally how finaning works, once you do the credit app, you get an approval, you pay your down payment and the dealer signs and send over and assignment form with the amount owed from finance company and you sign and drive. This car lot had me lie to the lender and say I had already received the car, I put insurance on the vehicle as they instructed for them to turn around and tell me their policy is to release the car once the finance company funds the loan.
I called the lender as instructed by the finance manager Sammy and told them I had the car thinking it was going to be shipped as promised. Well guess what that never happened. The communication between the car lot and lender was suck xxx. Neither kept blaming the other for not completing something. Come to find out the lender wanted Hanna Imports to modify the contract based on some warranties they didn’t approve of.
I had to call and demand to speak with a higher up at Hanna in order to get the ball rolling. Come to find out the issue was that the bank was confused on the interview questions they ask me didn’t match with the contract the car lot sent them. I told them I had $4k to put down and come to find out the car lot sent the a contract saying I paid $8k. I received a call and text message one from my salesman Brandon saying what happened and then a text as you can see in the photos from Sammy the finance manager instructing me to lie to lender saying I paid $8k down. After me questioning it and being vulnerable needing a car to get me and my family back and forth I went along with it so I can get transportation.
Once the contract was redone and I resigned, I noticed that the down payment went from $4k to $8k and if you look closely to the attached contract you will see the down payment was factored into the loan and the total loan was almost $42k to pay back, triple the price of the original loan, so when I questioned it the car lot turned around and said to ignore that because my down payment was paid because of tax credits and other credits they applied.
I received a message saying the lender funded the loan and they where working on shipment and when I called for a status update then I was hit to reply to the link to pay a payment of $4k. When I responded about the tax credits per the previous conversation then the finance manager said yes correct it’s paid now they refuse to ship the car without the additional $4k, I was called by several people at the lot wanting to know what to do and yet no resolution.
BEWARE OF THIS DEALER BECAUSE IM PAYING FOR INSURANCE ON A CAR THAT I DIDNT RECEIVE AND I SPOKE WITH AN ATTORNEY TODAY AND THIS IS CONSIDERED DEFRAUDING A FINANCIAL INSTITUTION AND CONSUMER.
I will be filing a complaint at the North Carolina department of justice, BBB, Consumer Affairs, and the any other agency that has the authority to investigate this matter.
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