12 North Carolina Mercedes-Benz Dealers

MB of Cary did a great job getting us into our new GLC. - Knillsj

MB of Cary did a great job getting us into our new GLC. Ali Asad listened to what we wanted and found it at the dealer in Greensboro. Easy, seamless. Highly recommended.

Ray Loutfala is the ultimate pro. - mdevine3535

Ray Loutfala is the ultimate pro. He unselfishly spent an hour with my wife and I explaining the features of our CLS. He was patient, kind, and thorough. What is extra impressive is that we bought the car at another dealership. It is very rare to have a commissioned sales person give us that kind of attention. Hats off to John Proctor for his leadership and friendship for 4 decades. When I am in the market for another car Ray and John will be my first call.

The service visit was efficient. - melthomdom

The service visit was efficient. After a bit of a hiccup with a dealer cancelled appointment due to inclement weather, the people at Hendrick Motors - Mercedes-Benz, went the extra mile to attempt to make things right.

Jaymar Pagan, Cameron and Daniel knocked it out of the - Cltsteph

Jaymar Pagan, Cameron and Daniel knocked it out of the park today on an emergency service appointment. My daughter goes to school in Raleigh and had a damaged tire that needed to be fixed. They got the job done and went above and beyond. Thank you Mercedes-Benz of Durham for taking care of my family like your own.

David Rodriguez is fantastic to work with! - Maria W

David Rodriguez is fantastic to work with! He provided a world class experience unlike anyone else and made this experience enjoyable. His personal follow-up and knowledge are exceptional! The entire team has been great to work with and I love my new Mercedes! Thank you, D-Rod!!!

This is the third time buying a car from Mercedes -Benz - mikec914a

This is the third time buying a car from Mercedes -Benz of Fayetteville. Nick makes buying a car so easy.

I had an amazing experience at Mercedes-Benz Northlake, - Sharon A.

I had an amazing experience at Mercedes-Benz Northlake, thanks to Zahrea! From the moment I walked in, she made me feel welcome and truly cared about finding the perfect car for me. Zahrea is not only knowledgeable about the brand but also incredibly kind and patient. She took the time to explain every detail and answer all of my questions without ever making me feel rushed. Her energy and enthusiasm were contagious, and it’s clear she genuinely loves helping people. I left feeling confident and excited about my soon to be purchase! If you’re looking for someone who truly puts the customer first, ask for Zahrea—you won’t be disappointed!

Courteous, knowledgeable, always responsive to questions - John R Steinfeld

Courteous, knowledgeable, always responsive to questions and concerns. Have dealt with this dealership for many years and have never been disappointed.

Great place to get a vehicle it is easy. - treelimb9800

Great place to get a vehicle it is easy. Everyone is really professional and help with a smile on their face

Bought my first MB here in 2020. - neveranothermercedes

Bought my first MB here in 2020. Sales guy was great. Service department is not. Overall cannot be trusted, unfortunately. They'll hold your vehicle for days before even starting to work on it; lie about services performed; and are unable to diagnose and fix basic problems like a leaky coolant and a blown fuse on the 9V outlet. But, worst of all, when the new vehicle you buy from them is discovered to have serious problems, and it's still under warranty, they'll gaslight you and tell you that is nothing is wrong. 4 alignments and 5 tires replaced in first 36k... no help.

My experience with Mercedes-Benz of Winston-Salem began - ziallen

My experience with Mercedes-Benz of Winston-Salem began quite well but ended up very poorly. I contacted the store for a newly listed pre-owned S550 cabriolet with under 6000 miles. As a collector, I only look for low-mileage future or current collectibles, and given the fact that this car was at a Mercedes dealer, I assumed the car had gone through a proper inspection and was ready to sell. The used car sales manager, Allie Philips, reached out early in the morning, and we concluded our deal in a bit over an hour, after she assured me the car was utterly pristine except for a minor scratch under the driver's door. I left a deposit to secure the car, while we planned to go through the vetting process in the following days since I was traveling. I must note that Allie, while being very prompt, was rather curt throughout the process, and she had little idea as to how to take care of customers of my caliber. She was also very inflexible on literally any concession I asked for, which was/is rather odd for an experienced sales manager. Anyway, the next day, after I insisted that she look underneath the car (since this was a remote buy), Allie came back with a couple of videos showing the front end of the car having had sustained heavy damage (in terms of rubbing against dips or bumps, with a torn bumper cover that was poorly fused together with plastic epoxy), and it was improperly repaired. I spent considerable time chasing up a new bumper cover and working on what it takes to repair the car promptly. I got back to her asking the dealership for sharing, at whatever possible amount, the cost of the repairs. She was again very curt and unaccommodating and did not offer a solution or compromise. I asked her to connect me to the GM of the dealership, Stewart Cooper, which she refused to do, suggesting that they had local buyers who wanted the car and pushing me to release it. I ended up reaching out to Stewart myself by the day's end since Allie stopped communicating with me. While Stewart was polite and promised to look into this late on Friday, he did not accomplish anything since he was "off" over the weekend. I learned that the car was sold to a local buyer from Stewart this morning. He offered no apology and felt like he preferred to hide behind Allie's decision not to accommodate or adequately communicate with me as a customer. I am very disappointed with my experience to this dealership and will point out again that I believe they were very unprofessional and unethical and wasted hours of my time. If you have a choice to take your business to a different dealer, I highly recommend you do so. I cannot repeat how utterly disappointed I am with the ending here.

Crisp and efficient. - Lambogirl77

I have always been pleased with both their service and parts department. I highly recommend them! They get things done quickly and they are very customer service oriented.