12 North Carolina Mercedes-Benz Dealers

This experience has been awesome. - coachvictor

This experience has been awesome. The leadership at the dealership took a special interest in the sale and it proved to be extra-ordinary. A very warm and professional group. Ms. Bonnie Grambling was special in her kindness and my interaction with her was what me decide to buy here. Steve, the Sales Manager was great. My salesman, Keith Robinson, truly went the extra mile for us, we were completely satisfied with the encounter and the purchase. I plan to buy my next MB here. Highly Recommend!!!

Carol Yost is my service representative and she is - Malcolm8137

Carol Yost is my service representative and she is Fantastic! Unfortunately I do not have the mechanics name but he did an equally marvelous job. Thanks to both of them for diagnosing and fixing my problems. Car runs like new again!!

Antonio was very professional, friendly and - Casonyarogers

Antonio was very professional, friendly and knowledgeable. I was very pleased with his customer service and would highly recommend this dealership.

Dave Rodriquez is awesome! - Tonya L

Dave Rodriquez is awesome! The process was a breeze since the first time I reached out to him all the way to closing the deal. Dave responded very quickly to every question we had and made us feel at ease. I have also worked with Dave in the past and it has always been nothing short of a great experience!

The customer service is exceptional. - mstanya411

The customer service is exceptional. Mercedes Benz of Fayetteville is always friendly and thorough in the Service Department.

I always take my car to Mercedes of Northlake for - Mmcglew53

I always take my car to Mercedes of Northlake for service. Everyone is friendly and professional. They are top notch, and Christian makes sure I understand any work which has been done or needs to be done in the future. Thank you for everything you do!

Stupendously satisfying. - Nicky.stone75

Stupendously satisfying. Caleb exceptional going above and beyond telling me how to get rid of coffee cup on dash and watching out for our car. Tony so attentive to making sure we were well taken care of. My wife liked the peace and quiet of no tv nor music in lounge but Tony found me a tv to watch in the showroom. Loved that. Food a surprise and appreciated. Better than we’ve eaten in a long time. Looking forward to returning even though we live 77 miles away, this is my third SL but have never had such a pleasant experience getting service.

Great place to get a vehicle it is easy. - treelimb9800

Great place to get a vehicle it is easy. Everyone is really professional and help with a smile on their face

Bought my first MB here in 2020. - neveranothermercedes

Bought my first MB here in 2020. Sales guy was great. Service department is not. Overall cannot be trusted, unfortunately. They'll hold your vehicle for days before even starting to work on it; lie about services performed; and are unable to diagnose and fix basic problems like a leaky coolant and a blown fuse on the 9V outlet. But, worst of all, when the new vehicle you buy from them is discovered to have serious problems, and it's still under warranty, they'll gaslight you and tell you that is nothing is wrong. 4 alignments and 5 tires replaced in first 36k... no help.

During a scheduled service late Summer I was informed - longhorn8359

During a scheduled service late Summer I was informed that I needed new brakes and rotors. I scheduled an appointment and was shortly informed that "somehow" not all the parts were available. I was ASSURED that the parts would be available in 3-4 days. I scheduled ANOTHER appointment in 10 days. Yesterday, I get to the dealership and after 20 minutes was ONCE again told that the parts weren't there. I'm NOT retired and have to take time off from work to get service done. Hence, my patients at the VA I work at were NOT seen. Why didn't anyone at the service department call me beforehand, twice, to let me know about the lack of parts???? I no longer have a trust or faith with this dealership and plan to take my vehicle elsewhere for service/repairs and any potential future purchases. Shame on you! Mercedes-Benz of Winston-Salem

Crisp and efficient. - Lambogirl77

I have always been pleased with both their service and parts department. I highly recommend them! They get things done quickly and they are very customer service oriented.