Mercedes-Benz of Northlake

Mercedes-Benz of Northlake responded

Rcoulter, what an incredible review. Thank you for choosing Mercedes-Benz of Northlake and for taking the time to share such detailed feedback about your experience. We especially appreciate your comments about the welcoming atmosphere, Garrett's patience throughout your search, and the time our team took to ensure your EQE 350 was the right fit before making a decision. Those moments matter, and we're grateful you trusted our Sales team to guide you through such an important purchase. It's also wonderful to hear that every step, from working with Garrett and Dan to Finance and your vehicle delivery, felt seamless and personalized. That's exactly the experience we hope every Mercedes-Benz customer receives. Congratulations on your new EQE 350, and thank you for allowing Mercedes-Benz of Northlake to be part of this exciting milestone. As you begin your ownership journey, please know our team is here to support you long after the sale through service, parts, and ongoing Mercedes-Benz care whenever you need us.

Mercedes-Benz of Northlake responded

Ginny, thank you for such a thoughtful review! It’s wonderful to hear Zahrea made you feel comfortable from the moment you arrived and took the time to understand exactly what you were looking for. The best car-buying experiences happen when customers feel listened to, informed, and supported, not pressured, and we're glad that was the experience you had with your Sales Advisor. We especially appreciate your recognition of Zahrea’s communication and follow-through, even after the sale. That ongoing commitment is what helps turn a vehicle purchase into the beginning of a great ownership experience. Thank you for choosing Mercedes-Benz of Northlake, for recommending Zahrea, and for allowing our Sales team to be part of such an important decision. Enjoy your new Mercedes-Benz!

Mercedes-Benz of Northlake responded

Andres, thank you for your continued trust in Mercedes-Benz of Northlake! Three years of allowing us to care for your vehicle is something we truly appreciate. One of the greatest compliments we can receive is hearing that our team knows you by name and makes each visit feel personal. We're glad scheduling appointments and loaner vehicles has been a seamless experience, and we'll be sure to share your kind words with Aimie. Thank you for being such a loyal customer. We look forward to supporting you and your Mercedes-Benz for many years to come.

Mercedes-Benz of Northlake responded

D. Robbins, thank you for sharing your experience! We're pleased to hear DeMarco and Richard took great care of your GLC 300 during its Service B visit. From keeping you informed throughout the process to ensuring your Mercedes-Benz received the attention it deserves, it's always our goal to deliver a service experience that leaves you feeling confident when you get back behind the wheel. We appreciate you trusting Mercedes-Benz of Northlake with your vehicle's maintenance and look forward to seeing you at your next visit.

Mercedes-Benz of Northlake responded

D. Rucki, thank you for such an incredible review! What stands out most is that you experienced so many different parts of Mercedes-Benz of Northlake during your vehicle purchase. From Zah'rea helping guide your search, to Mike and the Finance team helping put everything together, Adnan supporting your service needs, and Terence being the go-to resource in Parts, it truly takes a team effort to create a great ownership experience. We also appreciate you recognizing Blake, Leonard, Paul, Aimie, and everyone else who helped along the way. Purchasing a new Mercedes-Benz should feel exciting, informative, and comfortable, and we're thrilled to hear our team delivered on all three. Most importantly, thank you for trusting us with such an important decision. Enjoy your new Mercedes-Benz, and we look forward to supporting you for many miles to come!

Mercedes-Benz of Northlake responded

Skippy & Jim, now that's a compliment! We're glad Nate and Billy continue to deliver the kind of Parts Department experience that keeps customers coming back. Whether it's locating the right genuine Mercedes-Benz parts, answering questions, or helping solve a tough parts challenge, they're always ready to jump in and help. We'll be sure to pass along your shoutout. Thanks for your continued support of Mercedes-Benz of Northlake!

Mercedes-Benz of Northlake responded

Kristie, thank you for taking the time to share your experience! We know warranty coverage and contract details can sometimes feel overwhelming, so we're glad Aimie was able to answer your questions and provide the information you needed. Understanding your Mercedes-Benz extended warranty coverage brings valuable peace of mind, and we're happy she could help clarify everything for you. Thank you for choosing Mercedes-Benz of Northlake, and please don't hesitate to reach out if we can assist with anything else in the future!

Mercedes-Benz of Northlake responded

Chris, congratulations on your 2020 GLE 350 and thank you for choosing Mercedes-Benz of Northlake! We're thrilled to hear you found a vehicle with all the right features and mileage, and even happier to know it's been a great fit so far. There's something special about owning your second Mercedes-Benz, and we're honored to be part of that journey. Our Sales, Finance, and Client Relations teams work together to make the car-buying experience as smooth as possible, and we're glad Aimie was able to connect you with the right people along the way. Thank you for trusting us with your purchase, and enjoy every mile in your GLE 350!

Mercedes-Benz of Northlake responded

Thank you for the fantastic recommendation! We're honored to hear that Mercedes Benz of Northlake continues to provide an experience that stands apart. Taking great care of both our guests and their vehicles is what we strive for every day, and we're thrilled that has been your experience. We're especially glad Aimie helps make your visits smooth and efficient so you can get in, get taken care of, and get back on the road. And we couldn't agree more about the newly remodeled showroom... it's definitely worth seeing! Thank you for your loyalty, your kind words, and your five star support.