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Mercedes-Benz of Northlake

Charlotte, NC

Overview
Reviews
4.6
549 Reviews
Call Dealership (844) 224-0638
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10725 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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Showing 549 reviews

April 25, 2026

Terry in the parts department was very helpful and knowledgeable about all parts love doing business with good people. More

by a.c.chavez.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
April 24, 2026

I had come in for service on my E350 and my technician Jay was great! Seeing my car directly in front of me being worked on was truly a pleasure. More

by pocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Moreira
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April 23, 2026

Happy to say my express technician Gabriel gave me all sorts of details about what my CLA needed and why. Wish more shops made videos of their cars! More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Express tech gabriel
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April 21, 2026

Came in to get my S class a tune up and Terence in parts was great! He’s very knowledgeable and gave me new information I hadn’t known before! More

by MLewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
March 25, 2026

I enjoyed the visit to the new showroom and service lane. Everyone is so nice and helpful, especially Terence from retail parts and Zah’rea in sales showed me the Hybrid models while I was there too. Keep u More

by LeoGlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zahrea Stevenson, Terence Kimble
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March 01, 2026

I bought my first big girl purchase car from Max. He was great to work with and made the experience even more exciting! Work with him! More

by testcompanycompliance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max
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Mar 04, 2026 -

Mercedes-Benz of Northlake responded

testcompanycompliance, we’re grateful you chose Mercedes‑Benz of Northlake for such an exciting purchase. It’s wonderful to hear that Max helped make the experience smooth and memorable as you selected your new vehicle. Moments like this are important, and we appreciate the trust you placed in our team to guide you through it. Thank you again for sharing your feedback we’re here whenever you need support with your new car.

February 28, 2026

Just wanted give a huge shout out to Terence in the parts department for helping me find the right wheels for my c63 More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence Kimble
Report | Print
Mar 06, 2026 -

Mercedes-Benz of Northlake responded

Thank you, Brandon, for giving a shoutout to Terence. He has a real talent for helping clients find the perfect fit for their vehicles, and we’re glad he was able to get you set up with the right wheels for your C63. Our Parts Department takes pride in delivering accurate guidance and exceptional service every time. We appreciate your trust and look forward to assisting you again at Mercedes‑Benz of Northlake.

February 28, 2026

Horrible service: went to get an AMG, and the salesman gave me such a hard time about my current GLC. He offered zero solutions - I'm now driving a 2026 C43 from another dealer. More

by Helen.mitzinis
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Salesmen not listed here - we was terrible
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Mar 03, 2026 -

Mercedes-Benz of Northlake responded

Helen, thank you for taking the time to share your feedback. I'm very sorry to hear about the experience you described while shopping for an AMG. That is not reflective of the level of care or professionalism we hold ourselves to at Mercedes‑Benz of Northlake. We were unable to locate a profile or visit under your name, and the salesperson referenced was not listed, but we absolutely want to understand what happened and ensure your concerns are addressed appropriately. Your experience matters, and we would appreciate the opportunity to speak with you directly so we can look into this further. Please feel free to contact Aimie Boothe in Client Relations at 704‑379‑4847 at your convenience.

February 27, 2026

Working with Max was refreshing. He knew the product inside and out, answered every question confidently, and kept everything transparent. The whole experience felt smooth and stress More

by kyra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
max guillossou
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Mar 03, 2026 -

Mercedes-Benz of Northlake responded

Kyra, thank you for sharing such thoughtful feedback about your experience. We are delighted to hear that Max’s product knowledge, confidence, and clear communication made your visit feel smooth and stress free. His direct and transparent approach reflects the level of professionalism we aim to deliver in every interaction, and it is wonderful to see his dedication recognized. Your review is incredibly valuable and reinforces our commitment to providing a refined and trustworthy sales experience at Mercedes Benz of Northlake.

February 24, 2026

l've always wanted a Mercedes, so I finally began my search. I had heard good things about Northlake Mercedes, so I dropped in and had a great experience working with Max! He was patient, friendly, and More

by Kelly S.
Recommend Dealer
Yes
Employees Worked With
Max Guillossou
Report | Print
Feb 26, 2026 -

Mercedes-Benz of Northlake responded

Kelly, thank you so much for the wonderful 5‑star review. We are thrilled to hear that your first Mercedes‑Benz shopping experience was such a positive one. Max will be delighted to know his patience, friendly approach, and genuine attention to your questions made such an impact. We’re grateful you chose to visit Mercedes‑Benz of Northlake, and we truly appreciate your recommendation.

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