Our family was dealing with a totaled car after an - Bry515
Our family was dealing with a totaled car after an accident. We were trying to get my brother back on the road, he lives down state. I called ahead and confirmed the car was available the guy on the phone by the way seemed disinterested in even talking to me about the car, but we made the trip anyway, over an hour each way.
We found out the bank was another 30 minutes away. But we were on a time constraint so we had to make it work.
We made that trip too, got the check, and while we were gone my mother was rushing to pull together insurance cards and ID documents we didn’t know we would need until we were already deep into it. A lot of places give temp tags and we register it on our own. When we texted over my brother’s ID and the new insurance card because they wanted us to do it wile we were driving to the bank guess their time was important, nobody said a word about any issue.
We got back and were told the financing manager needed to speak with us. We weren’t financing anything, so that made no sense. No explanation, just wait. I could see the salesman across the room, and what I heard made it clear we were just being stalled. My brother was already on a train to Albany two hours away waiting for us to pick him up.
I got frustrated. I didn’t curse or raise my voice, but I wasn’t hiding how I felt either. I did a quick google search (it’s google I could have been wrong) and saw that it wasn’t required by Ny that the registration be done at the dealership, so I tried offered that as an option, but the guy our salesman had been talking to wouldn’t hear it and showed no interest in finding an option that didn’t have us waiting so long. I guess they were trying to find a way to make it work, which he snapped at me to let me know. We could have just done it in my mother’s name and moved on. Instead of working with us, the manager stormed over to the bored whipped our names off walked away and killed the deal. I don’t think the manager realized that we also heard how he was rude to the salesman for trying to register it under my brother. The salesman who was very pleasant and nice, but also in his first month. Then there was why were they saying this to him 30 min after we sent it over. Though I do appreciate them attempting to do this for us, it should have been explained to us. Because we hadn’t scheduled it taking so long.
I stepped outside so my mother could finish without me making it worse. I was a bit overwhelmed and removed myself from the situation. She came out of the dealership in tears.
I’ll own that my patience ran out. But after everything we did to make that sale happen, the least we deserved was someone willing to problem solve instead of walk away. My mother’s health isn’t great and she pushed through all of it for her son. That’s what makes this so hard to let go of. Open communication, correct and proper information, and respect for are time we’re all missing wile dealing with this dealership. The test drive was a spin around the parking lot and 2 min to drive from the front entrance to the back entrance of the dealership. I was only ok with that because I knew the make and model well.
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