158 New York Ford Dealers

One More Time... - bjs

Once again I have leased a beautiful new Ford from Jack Byrne Ford in Mechanicville and my experience was wonderful. This is at least the 8th or 9th car from this dealer and my outcome is always the same. No problems and I leave with the car that I want.

I purchased out of state, and everything went flawless. - jhayden6

I purchased out of state, and everything went flawless. Vehicle and paperwork was ready when I arrived. The vehicle was represented well and had no issues. The salesman and dealership staff was knowledgeable and friendly.

They are friendly and knowledgeable. - Pholtby1

They are friendly and knowledgeable. Everyone works together like a well oiled machine. I found my new go to dealership.

They made the process very easy and simple. - Stacies

They made the process very easy and simple. I would definitely go back to them to buy a car again.

Inventory met my needs. - doug rickert

Inventory met my needs. Receptionist, both sales & finance managers treated me with respect &help me complete all tasks in a timely manner. Salesman was personable, knowledgeable, patient &ultimately helped me make a buy decision.

I recently bought a pre-owned Subaru Forester from Lacy. - Donna

I recently bought a pre-owned Subaru Forester from Lacy. It was my first time doing business with them. Every aspect of my experience working with Lacy was superb. Don and JC were friendly, extremely knowledgeable, and generous with their time. They never pushed or rushed me. It was a stress-free pleasure working with them. Lacy’s inventory is large and I had many options. When I chose my Forester, Lacy prepped it to perfection. Without my asking, they also put on new tires, filters, and wipers, and checked and inspected the car. They also handled the registration, plates, and stickers. I drove off the lot with a car that looks, feels, and drives like a brand-new model. Lacy exceeded my expectations in every aspect of the sale process. Don and JC stayed in touch throughout and kept me informed. On top of that, they stayed within my budget. In the end, Lacy’s price for my model beat any of the competition’s. I can’t think of anything that was lacking in my experience. I am thrilled with my purchase and I feel very lucky. I highly recommend Don, JC, and the whole Lacy team.

Great customer service. - Rob Rose

Great customer service. Bob Carra made it a very enjoyable experience showing me all the options and discussed the various methods of financing that were at my disposal. I love my 2025 Bronco! Also while Bob was getting my paperwork, the other employees at Crown Ford were extremely helpful. Great team at Crown Ford.

Zach was amazing and helped me get out of an unsafe car! - Ctablondie1

Zach was amazing and helped me get out of an unsafe car! He and the financially staff were very polite and worked with me. His intern was also good for being there for 3 days! Definitely will be back again!!!

I like Howell Motors they have always treated me right - glicinio

I like Howell Motors they have always treated me right every time I have gone there. Great place to do business. Thanks

Remember this name, Kain Kolstee. - Darryl

Remember this name, Kain Kolstee. He's the one to see at Ed Shults Ford in Jamestown Ny, for your next vehicle purchase. Kain was very knowledgeable, professional, and a pleasure to deal with. He went the extra mile, didn't pressure me and spent half the day with me tying to figure out my next vehicle purchase. Oh did I mention he's a former Marine, Semper Fi . We should support our veterans! Also he's worked at Ed Shults Ford for the past 26 years. I live an hour away from Ed Shults Ford, and it's because people working there like Kain that I came back to buy other vehicle from Ed Shults Ford in Jamestown, Ny. Thank you, Darryl

Salesman James was very receptive of my needs and very - kerry-risley

Salesman James was very receptive of my needs and very informative about the vehicle I decided to purchase. There was no pressure tactics and I am 100% satisfied.

Thank you. - maugusty

Thank you. I appreciate the video look of the car, brakes, undercarraige etc. Thank you for the prompt and pleasant service experience. I didn't feel like I was bothering or burdening anyone. James was excellent, always attentive and very professional. West Herr consistently exceeds my expectations in terms of service. The service manager, Adam, should be commended for his leadership skills. You can feel the difference. Thank you for all you do..

Completely happy with the service of my F-250 diesel - Snowblow

Completely happy with the service of my F-250 diesel after shutting down to “Engine Idle Mode” due to an “Exhaust Systems Fault”. They diagnosed it the day they said they would get it in, ordered the needed parts and had it fixed and ready by the end of the next day. Couldn’t be happier with the service and professionalism of the service department. I would highly recommend them to anyone needing service, especially to a diesel truck. Great job !!

Great staff and service. - Dan Collins

Great staff and service. They always treat me as a friend and loyal customer, always a pleasure to visit

I was extremely happy with my salesman Joe Lucerne and - SFord

I was extremely happy with my salesman Joe Lucerne and his low pressure but responsive approach .I had been shopping for a while and looked at several different vehicles at other ford dealerships and Friendly had just what I wanted at a fair price.

It’s a great place to go and purchase a car with great - mckeebob56

It’s a great place to go and purchase a car with great deals and service. I been buying car’s there for years love ford products.

Wonderful staff at the service department. - Steph k

Wonderful staff at the service department. Also appreciated that I made an appointment and when I arrived, they actually took my vehicle right in without waiting.

Fuimos a Riverhead Ford con mi esposa y nos atendio Dan K - adamdiaz08

Fuimos a Riverhead Ford con mi esposa y nos atendio Dan K y Jeff Andrade. Unas de las mejores experencia que hemos tenido. Nos atendieron muy bien y nos ayudo comprar el carro de mi esposa. Yo recomiendo a Riverhead Ford!

Buying the vehicle, brand new, was like dealing with any - Bit

Buying the vehicle, brand new, was like dealing with any other dealership. It was a typical sale. However, when you have a problem, their service department is awful. Terrible communication, even worse customer service, and they can’t seem to fix issues. Damaging and depreciating the value of the car in the process. I will never buy another Lincoln (or Ford) and I’ll be telling everyone to stay far away from any Lincoln/Ford dealership or vehicle in the future.

Exceptional sales and service. - kareich

Exceptional sales and service. They put me in my dream car - a new pickup truck! I highly recommend these folks.

Emmaline Jordan was an excellent saleswoman. - kosh1147

Emmaline Jordan was an excellent saleswoman. She was knowledgeable and helpful. Every aspect went smoothly. The service department made sure the vehicle was in tip top shape. I love my new car!

They are always helpful plus quite pleasant to talk to as - Creagan1039

They are always helpful plus quite pleasant to talk to as well. I am Always recommending brown ford to my friends

I am always very pleased with the service and repairs. - Helen

I am always very pleased with the service and repairs. Mat and Jimmy are always very thorough with their explanation and costs,

TERRIBLE TERRIBLE DEALERSHIP! - heatheramore1397

TERRIBLE TERRIBLE DEALERSHIP!! Not my first review about them either! They do a half-assed job over looking your car to see what is wrong and then will tell you every week there’s a new problem when they barely even looked at it to start with! Had my car stuck in their dealership for almost 3 months with a new reason of what was wrong almost every time I spoke with them! The reason they had my car was because it broke down from a RECALL on the engine oil pump belt and they were the closest dealership. I was told originally it should be covered and shouldn’t be an issue. WELL, that was wrong. At first, they told me it was denied by Ford and I was confused considering everything pointed to the recall and they said they would the request again. I even took it upon myself and called Ford Corp. and they said they submit good photos showing the damage there was no reason for the denial because they agreed with me on this sounding like the recall. Oneonta also informed me they do not take down the engine or take it apart to see what the issues are or what is causing issues. I informed Ford Corp of this as well asking if that is a protocol or not and they said they absolutely have to take down the engine because how else would they know where the problem is. So, then I proceeded to tell Oneonta to keep submitting the request with better details as per Ford Corp. After weeks of the request being denied (they only submitted it in twice to Ford) they started saying I had other problems occurring. Now I live 4 hours away so I couldn’t know if I did or didn’t so I said go through my warranty at this point. My warranty was in the same boat as everyone else but Oneonta on it being recall. The warranty needed a letter from the dealership first stating why is this not a recall issue and they could not provide one or send one! Ridiculous already. They would not speak to my warranty about it either which was mind blowing to me. I was at my wits end being 3 months without a car and having to pay for rentals and Ubers out of pocket almost every day. I had my lawyer get involved because it started sounding like a money hungry dealership who also had no idea what they were doing. I then got an invoice from Oneonta listing all the parts and issues that were wrong and needed fixing…. $8000 they wanted!!! I was able to have Oneonta tow my car down to a dealership closer to me because now I knew for sure they just wanted get paid. The car goes into the new dealership within less then a week its approved for recall and I have a new engine on the way and a loaner car. Complete opposite experience that Oneonta gave me. They were honest, showed me all the paper work submitted and let me know how they submitted everything. Now I reached out for Oneota for a request of reimbursement for the Ubers and rentals from the run around I had to go through with them. They of course denied the reimbursement and stated that the other dealership obviously had a different diagnosis. I got the diagnosis reports from both dealerships to compare. THEY BOTH HAD THE SAME DIAGNOSIS. Now why would one be approved and one will not be? I asked the new dealership if they submitted in photos to Ford to show the belt like Oneonta said they did. They said they just sent the belt back itself to Ford Corp because that was the only way to see the belt and once the belts off and being that damaged there was no putting it back on. I looked at the photos Oneonta submitted to Ford, they show absolutely nothing referring to the recall. They show the back side of the belt still attached to the engine not showing any of the damage to the belt! All because they refused to take apart the engine and properly diagnosis it, yet there was $8000 of damages they were claiming. Weird to claim there is that much damages when you didn’t even take the engine apart or properly look at the damages. This is the worst dealership I have every encountered, know nothing and money hungry!!

Mastel Ford made the transaction a good experience. - Merilee

Mastel Ford made the transaction a good experience. Matt and his entire staff worked hard to ensure we received the best possible experience.

Great dealership to work with from sales to finance to - slampkin6407

Great dealership to work with from sales to finance to service. Have already told the neighbors.

This is the second vehicle I bought at this dealership. - katiedid

This is the second vehicle I bought at this dealership. They listen and got me into the vehicle I wanted. Nick was great. Excellent follow up service as well.

I purchased a ford explorer st on April 30th 2025 and - jmoett

I purchased a ford explorer st on April 30th 2025 and what a smooth awesome transaction . My salesperson EMILY PEREZ was absolutely amazing making me feel very comfortable throughout the whole process. Her patience and understanding with me made me realize I was making the right decision, she was just awesome. I have had bad experiences in other dealerships in the past and this by far was the best experience I’ve ever had. I also want to thank sales manager SETH BRETTLER he was an absolute gentleman explaining every detail of my purchase. Very friendly and passionate about his customers creating an outstanding atmosphere . I highly recommend STARKS FORD OF QUEENS trust me you won’t regret it!!!

I had another great experience at Davidson Ford. - adamcole2

I had another great experience at Davidson Ford. Ed was great to work with. He went out of his way to find exactly what I was looking for at a price that was less than what I anticipated. Thank you Davidson Ford!

Service was great and appreciated. - marybettinger

Service was great and appreciated.Dev and the service people care about their customers a lot.