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Basil Ford of Niagara Falls
Niagara Falls, NY
206 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 206 reviews
May 02, 2026
Disappointed with the service department. Estimated time completion was double of what they told me. No shuttle service because both drivers were on lunch. Other customers were having same i Estimated time completion was double of what they told me. No shuttle service because both drivers were on lunch. Other customers were having same issues with length of time for service. When I picked up my car it was left in a back muddy pot hole lot! Truck had mud on tires and wheel wells. It was clean when I brought it there. I had to go get it washed. Unbelievable that you make customers walk in that lot to get their car. Overall a disappointing experience. More
by Gary.Hoover4776
Employees Worked With
Don’t know names of service people
April 16, 2026
Service department was friendly and tentative. They took my vehicle in right before my scheduled appointment. The work was completed within an hour. They took my vehicle in right before my scheduled appointment. The work was completed within an hour. More
by cjjdbop
Employees Worked With
Jess Basil, Cassie Soucia
April 09, 2026
Everytime I've had to get work done on my cars the people at Niagara Falls Basil have made it a pleasure. I've always received great customer service and clear explanations of needed repairs. at Niagara Falls Basil have made it a pleasure. I've always received great customer service and clear explanations of needed repairs. More
by belindasgreene
Employees Worked With
Whatshis Name
March 26, 2026
Basil Ford Niagara boulevard was great to buy a vehicle from. They were fast, efficient and courteous. They estimated my trade unseen and gave me that price against my new vehicle. Great dealer. from. They were fast, efficient and courteous. They estimated my trade unseen and gave me that price against my new vehicle. Great dealer. More
by pmg50
Employees Worked With
Jess Basil, Cassie Soucia
February 17, 2026
Waited almost 2 hours for a oil change and inspection, i thought suppose to rotate tires but said i was asked and a didn’t need it , was confused when left,, next time I’ll either drop off or find a differ thought suppose to rotate tires but said i was asked and a didn’t need it , was confused when left,, next time I’ll either drop off or find a different place for this service, no coffee was left in containers , or cups available very poorly run More
by pear-making62
Employees Worked With
Service dept
December 01, 2025
Went in with no hope Tim and the financial manager got me out of my old truck and got me on the truck that I wanted in like 3 hours I even told them they suck cause they were so good at their job out of my old truck and got me on the truck that I wanted in like 3 hours I even told them they suck cause they were so good at their job More
by Fuentes.emanuel2686
Employees Worked With
Tim, Jess Basil, Cassie Soucia
November 03, 2025
Went into basil knowing what I wanted with a target number for payment and they got it right on the money. Perfect deal and I am a happy customer. Blake was an awesome salesman got me into the car I wa number for payment and they got it right on the money. Perfect deal and I am a happy customer. Blake was an awesome salesman got me into the car I wanted. More
by Cobragtp
Employees Worked With
Blake, Cassie Soucia
