788 Michigan Used Car Dealers

Purchased a “smoke free “ car that has indeed been smoked - Kpena01

Purchased a “smoke free “ car that has indeed been smoked in. Love car, bummer that I’m nauseated from smoke. Will check filters and use air fresheners…

They (Jennifer) did make it right! - Catbits

They (Jennifer) did make it right! My vehicle was cleaned. I was unable to remove the bad review.

Was a super easy process getting a new vehicle. - nsawasky

Was a super easy process getting a new vehicle. Kasey went out of his way to help me get the vehicle I was looking at.

The Oil was changed but did not update on vehicle. - White

The Oil was changed but did not update on vehicle.. or change sticker on car

Working with LaFontaine was a great experience and I will - bob.kelley

Working with LaFontaine was a great experience and I will recommend them to everyone for car purchases.

I love all the help I had from Melissa ! - mpackard66

I love all the help I had from Melissa !!! She is a great salesperson . Have had a couple issues with the car and hopefully they can all be taken care of .

Finding myself in need of an unexpected service call - Connie Allen shelton

Finding myself in need of an unexpected service call yesterday, I called Jermaine Toyota of Dundee and inquired about the availability of a same day emergency service call. The service department.representative was very pleasant, helpful, and was able to work me into a spot. Upon my arrival, she and the technician that completed my service were pleasant, asked questions, listened to my responses, and provided answers to my questions.. The service completed appears to have been done well, and was completed in a timely manner. The. employees that assisted me yesterday provided excellent service and were wonderful representatives of Jermaine Toyota of Dundee! Thank you so much for providing a first time, stress free experience!

Nice selection and info. - msturm16

Nice selection and info. Somewhat cramped interior . The sales team Mo was excellent . I heard they’re changing locations in the future, which would be ideal to get a larger interior.

Good, Jimmy did a good job presenting product, - hechtron590

Good, Jimmy did a good job presenting product, comparisons, and answering questions The dealership was clean and service in the past has been good

The dealership is very kind and helpful and understanding - Vivian

The dealership is very kind and helpful and understanding and they gave me a really good deal and they listen to what I need

In person service good. - ram150037924

In person service good. Keeping me informed not so hot. Ordered seals for my car they told me they were on back order. 3 months later still no word on them Finally called and had them in 4 days. Had my car for over a week and had to call every other day to get an update.

The dealer was incredibly helpful and in selecting a car - Zakthe1andonly

The dealer was incredibly helpful and in selecting a car at a time when I needed a vehicle in a short time.

We had an amazing experience. - lenzsherry

We had an amazing experience.!! I went initially without my husband and scheduled to meet with Patrick Curley. He is awesome ! He was attentive but not high pressure. He worked very hard at getting me the exact car I desired!! The buying process was exceptional. The best I have experienced. Easy, quick and no surprises. I could not be happier with my new Q5 and the entire experience !!!

Serra GMC service department takes great care of my Yukon - dmeyer6725

Serra GMC service department takes great care of my Yukon and I appreciate and have confidence in Kayla Panek, my service coordinator and the entire service team.

Everyone involved with my purchase was polite and - Robert N

Everyone involved with my purchase was polite and professional. I was treated with honesty and respect. I'd recommend purchasing from LaFontaine Ford.

This dealership is for the elite. - bolsterm

This dealership is for the elite. It was much more economically inclusive when it was Dunning Toyota. Now they have all these add on costs that are not optional. The online prices are deceptive.

Blatant False Advertising – Worst Car Buying Experience - chandra.vaddamani

Blatant False Advertising – Worst Car Buying Experience in Decades We found a used Mazda CX-5 listed at this dealership, advertised clearly as being equipped with Apple CarPlay/Android Auto. We went for a test drive, liked the car, and trusted the listing. My daughter tried checking the feature on-site, but it didn’t work. We figured maybe we just didn’t know how to operate it and assumed it would work once we got familiar with it. BIG MISTAKE. Turns out, the car did NOT have Apple CarPlay at all. Zero. It was falsely advertised, plain and simple. My daughter had to move states within a week of purchase, so we had no time to bring it back. We went to the Mazda dealership to get it installed – $550 out of pocket. Add in the cost for replacing bad brake fluid and it totaled nearly $900 in expenses within 3 days of buying the car. I went back to the dealership, showed them the listing, and directly asked them why they listed a feature that the vehicle didn’t have. I asked, “Isn’t this false advertising?” The response? A very calm, unapologetic “Yes, it is.” No attempt to fix it. No compensation. No ownership of their lie. Just an admission of guilt – and then a shrug. This was intentional deception. They knew what they were doing: slap on a feature list to make the car more attractive and hope the buyer doesn’t catch it until it’s too late. And they have the audacity to hide behind “we’re not responsible after the sale.” And then there was the financing nightmare. The finance guy tried to push a warranty down our throats, using scare tactics and saying “anything can go wrong” – the usual fear-mongering nonsense. When we resisted, he casually mentioned they make more money from repairs and service than from car sales. Think about that. This is an Alfa Romeo dealership basically admitting their real profit is from vehicles breaking down, not selling them. I've been driving since 1997. This was hands-down the worst experience I've ever had at a dealership. They lied outright, admitted it, and still did nothing. This was my daughter’s first car, and it was supposed to be a positive experience. Instead, it was a lesson in how shady and dishonest a dealership can be. I will NEVER return to this place, and I strongly advise anyone reading this to stay away. There are plenty of honest dealerships out there. This is not one of them.

They really helped me and I am happy with the service - serzietrue1

They really helped me and I am happy with the service and they were very personable and easy to work with

Everyone I dealt with here was extremely helpful with the - yetanotherdeadhero

Everyone I dealt with here was extremely helpful with the buying and shipping process. I especially appreciated how I wasn’t pushed into a purchase. My questions were answered and then I was left to make my own choice. Good karma..🙌🏼

I wouldn't trust this dealer to sell me a hot wheels toy - bt

I wouldn't trust this dealer to sell me a hot wheels toy let alone trust them with my hard earned money on a large purchase such as a vehicle. I've been saving up for years to purchase my dream car but made the huge mistake of trusting this organization for this purchase. Found a CPO Nissan Z at LaFontaine Nissan of Troy, MI but unfortunately they clearly misrepresented the condition of the vehicle in photos, written documentation mandated by Nissan corporation, and correspondence between the sales rep and finance manager regarding its condition. The actual condition of the vehicle when it arrived via an enclosed trailer (which I gladly paid double for knowing LaFontaine's supposedly flawless CPO Z would be protected from the elements) was completely different than the advertised photos and CPO documentation advertised, and has numerous defects greatly impairing its value. The vehicle they photographed and advertised and this one can't possibly be the same. It's also evident the inspection report and CPO checklist were filled out fraudulently (for example this gasoline only vehicles meets all CPO requirements that apply only to hybrid vehicles). The windshield is chipped, there are scratches on the paintwork, trim pieces are damaged, the engine air filters are dirty, there are swirls in the paint and trim, and I paid their dealer fee which includes preparing the vehicle for sale which was agreed upon in writing yet the vehicle was clearly never prepped, had trash inside, still has adhesive residue from the factory, and was also missing documents and items required to be included with the vehicle's sale according to the dealer and Nissan. Zero integrity and naturally the responsiveness and attentiveness of their pre-sale demeanor immediately disappeared the second the paperwork was signed. If you value your hard earned (and honestly earned) money, do yourself a favor and look elsewhere from this organization and probably Nissan themselves unfortunately.

Dealing with service depth was great. - Robert

Dealing with service depth was great. Took care of recalls and tailgate issues. Grwat job!

Terrible experience there, worst experience ever do not - hmweasel

Terrible experience there, worst experience ever do not go there, very shameful business and customer service

This is our second car purchase with this dealer. - fergusonrosie

This is our second car purchase with this dealer. Staff is friendly and professional.will refer to family and friends

Bobby was the best sales guy! - melissa

Bobby was the best sales guy! Seriously, helped me with all my anxiety and making such a big purchase at such an uncertain time... He explained everything to me and made me feel like we grew up together ... Totally a legit guy and as a single female I trust him not to rip people off ... Go see Bobby

I have had the pleasure to work with John Pitoniak for - mspranger

I have had the pleasure to work with John Pitoniak for several years. He is an excellent salesman that spends the time to listen to your needs and then gets right down to business to find you your vehicle at a price that is unmatched!

My service guys were very helpful and thoughtful to my - sweetshugahill

My service guys were very helpful and thoughtful to my needs of my car.give them a raise 😁

Haven't even had my vehicle for 90 days and the - Gail

Haven't even had my vehicle for 90 days and the transmission went out and they refuse to trade it out. But yet still want me to make a payment on something I can't even drive. Setting at shop expected to take up to a month to fix it. xxx am I suppose to do. Was my only means of transportation. Kids need to get to school n my daughter and I need to get to work... worse decision I've ever made

I have been a loyal customer with LaFontaine since 1977, - tjterns

I have been a loyal customer with LaFontaine since 1977, and all through the years they have been consistent with their sales, but especially with their service. Harpeet Singh is a wonderful service manager who treats every customer with great respect and integrity, along with John Law, are the best. I always feel like I can drive in and be taken care of.

This is the third car we’ve bought with Zach, and every - JZickert

This is the third car we’ve bought with Zach, and every time he delivers the same thing: honest guidance, zero pressure, and a buying process that’s actually enjoyable. He listens first, acts in your best interest, and brings a level of care you just don’t find in the typical car-sales experience. If you want a truly different kind of process—one where your needs come first and you’re working with someone who genuinely cares about your happiness—look no further than Zach. He’s the real deal.

Service was great,friendly people,good deal,would - Rob

Service was great,friendly people,good deal,would recommend this dealership to others looking for a vehicle.