770 Michigan Used Car Dealers

Another amazing thing Russ in Service and the staff at - rayleenoates

Another amazing thing Russ in Service and the staff at Don Nester Roscommon went above and beyond all I can say is Great Customer Service which is rare in this day and age. Thankyou again all so much!

The grounds and facilities are pretty clean aside from - Dab Mac

The grounds and facilities are pretty clean aside from the bathroom… I had already done three weeks of research on my next vehicle, and I on my last test drive tour. GMC and Chevy were my final 2. I was looking to purchase a vehicle when I arrived, I walked around the showroom, then outside to view your lot, then the showroom again and I almost left because no one greeted me inside, and no one came outside to see if I needed any help. I was walking back to my car to go visit another lot then Del Hogan intercepted me and asked if needed anything. He was already busy helping another person and there were 2 available salespersons sitting in the showroom who said nothing. So when he stopped me I immediately said he would get my business. I was between the Yukon/Tahoe or Silverado/Sierra. Thanks to people like Del, you got the sale, he was busy, but not busy enough to greet and assist, I came back to purchase because of Del, the customer experience is the most important part about purchasing your vehicle. I left 2 other dealerships who ignored me inside and outside of there facilities even though they both had vehicles I WANTED to purchase. You should give Del a raise and a bonus for his customer service and support, he was great, straight forward and humble. Big thanks to Michelle Cafeo as well, she was great sharing and explaining the options available during the financial and add-on services portion of the buying process. I appreciate you two!!!

Jim was very easy to ask questions too and received the - mmiller_2

Jim was very easy to ask questions too and received the answers..he was extremely friendly and seemed to take what I had to say very serious. I would totally recommend him to anyone looking for a good car at a good price

My son bought a car a year ago with the as is box - Jweitzjmejme

My son bought a car a year ago with the as is box checked, handed Al Serra $14,000 cash. Stopped running the next day. They took a look and confirmed it needed a new engine. Told us to pound sand. You haven’t lived until you see your kid get screwed out of $14,000 . Enjoy your castle Al Serra! The car just sits there dead.

There is a Lemon Law for used vehicles in Michigan I - Courtcase101

There is a Lemon Law for used vehicles in Michigan I found it taking this scamer to court and there are restrictions on how long a dealership has to fix a used car another lie told

They really helped me out with my first time buying my - mark m

They really helped me out with my first time buying my 2011 red camero thank you very much

They called me demanding payment I always pay wanted it - floloveagustin36

They called me demanding payment I always pay wanted it by 7 told them I could not make it until my husband gets off work. I already missed 2 weeks of work omost to have car service and still didn't fix problem trunk won't open front has weird sounds coming from it and it steal leaking fluid . To top it off paid my payments Friday night got receipt sat so Monday after noon I get a knock from tow company talking about I didn't make my payments . That was xx showed him the receipt . I like patty cause she try to work with you most of the time but Christine is rude she need learn how talk to people instead of threating them I been with express auto for a long time and they have always paid my payments the never let you talk to head the manager at all asked talk to him to day tina want transfer me to service like I asked talk to manager not service

I am writing to comment on a client advisor, Wyatt - conrad.kayla

I am writing to comment on a client advisor, Wyatt Harrington, who worked with me in making a well-reasoned purchase at Germain Honda. I don't know cars that well and had been advised to consider a Honda CRV. Wyatt was friendly, patient, informative, and was pleasant to work with. Wyatt is smart, articulate, engaging, and was a pleasure to work with. Regarding the dealership, all of the staff I met were friendly and offered to help without my having to ask and I will recommend Germain Honda to anyone who asks me for a recommendation.

A very pleasant experience - Astroman214

After a small misunderstanding regarding a listed vehicle, Ben and Tom bent over backwards to make my purchase transaction wonderful, they had put me in a Ford Hybrid with low miles and in very good condition which was beyond my expectations. This is the third vehicle bought over 10 years from this dealer and I will be back again

Impressed with the personnel from the service manager, - gmccombs

Impressed with the personnel from the service manager, mechanics, bookkeeper and salesperson that showed us a new truck. Recall on my jeep was explained on first visit, part ordered fast, few days later my appointment was scheduled for 3 days later and job was finished in 1 1/2 hour, including a top notch oil change by great employees. Will be coming back with all those knowledgeable people and smiles. Thanks everyone.

Robert was ready and waiting for me. - Teresa

Robert was ready and waiting for me. We actually had most of the paperwork done over the phone so it went smooth when I signed and got my new car. The color is fantastic. Thank you Robert and Justin.

Great service great people that truly try to help you - Cindysaintz

Great service great people that truly try to help you out!! Thank you BBOA!!!especially service dept. And sales

Ron was friendly and very professional. Never pushy.... - jkalabokis

Ron was friendly and very professional. Never pushy. Everyone greeted me and the service was completed in the time promised.

Strong Customer Service Level. - Pontiac Ceiling & Partition

Strong Customer Service Level. John Durand Sr., and everyone was great to work with. This dealership is Worth the time and travel to go to.

After a fairly good experience purchasing our new to me - weakestlnk

After a fairly good experience purchasing our new to me used vehicle (a 3 hour wait to finalize the paperwork) with a good price. I had a verbal agreement with the sales person to provide me with the second key fob that was at "the other location". After I left happy, I am now not. They tell me it is not a requirement to provide a second key for a used vehicle (and I agree with this statement). But this was a factor in my decision to purchase this vehicle as I need 2 keys. When I contact the sales associate they tell me they will talk to the manager and I never get a call back and always the brush off. So I am sorry to say, what could have been a very good experience has now been tainted by a key fob and poor follow up after sales. So my families future car purchases will not be through Feldmans or any of their branches and I recommend to any that read this... If you are dealing with Feldmans make sure you get it in writing if you expect it to be done.

This used to be a good dealership. - Tikigreg

This used to be a good dealership. I bought 2 GTIs from them. My last one I brought in for service for a check engine light august 2023. I was told they couldn’t look at my car for a month. This was my daily driver. I took it to an independent garage and had it back in less than a week I also had them document corrosion damage under the extended warranty. I never heard back and ended up taking it to another dealer. Ever since the owner was appointed a diplomat this dealership has gone downhill. The service department is rude and apparently they can’t keep technicians according the service rep I talked to.

It was a long wait for my vehicle but it was so worth the - Lisa

It was a long wait for my vehicle but it was so worth the wait. I arrived to pick up my 2025 truck and had beautiful ballon’s making the interior and exterior of my truck! I thought that was so sweet and personable. I had the best experience working with Lenora and Robbie. Thank you both for a great experience!

Just purchased a 2019 V6 Challenger through Mike Poupore... - lauramwyman

Just purchased a 2019 V6 Challenger through Mike Poupore at Westborn this week. Even though it is a previously owned vehicle, Mike went above and beyond to ensure my satisfaction with the vehicle and its appearance. Mike facilitated my lease of a Jeep Compass three years ago and I have been recommending him to friends ever since. Fabulous customer service with sincerity!! Thanks, Mike, I LOVE my new sweet ride!!!

Nick, my wonderful salesman! - Mzdebbs53

Nick, my wonderful salesman! What a summer solstice we had. You are the best salesman, and Next Mile is very lucky to have you. From driving the Explorer to me, to changing a tire for me,and waiting way to long for the tow truck that never showed up. You went above and beyond what a salesman should do. I can't thank you enough! By the way... I absolutely LOVE my Explorer! You deserve a huge raise and much appreciation from who ever you work for! Thank you so much for all your help. I've had quite a few salesmen through my years, and you will always be top of the list!

Great experience. - Wyatt Daug

Great experience. I worked with Jerry and Adam in the used car department. The transaction went great . i would recommend Bill MacDonald ford to a friend.

I was ready for my next vehicle. - cheyrlc

I was ready for my next vehicle. I was shopping around trying different vehicles. When I test drove a Hyundai Tuscon SEL, I knew that was my next vehicle. JC Guillen helped me from start to finish. He was very helpful, professional and explained the process to me since I had not leased a vehicle for many, many years. Thank you JC. I would recommend Serra Hyundai and especially JC Guillen.

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. - JohnR4130

I purchased my 2015 Jeep Cherokee TrailHawk from Golling. I have always received good follow up service. My recent service was last Monday. Myles did a great job scheduling and keeping me informed on timing to completion. Nice work. Thank you. JR

Outstanding sales person engagement - quiet-eye

Purchased Saab convertible. Was given time to have it checked out and even encouraged to do so. Mr. John Dingle was patient and understanding during extended time to determine if vehicle would be a worthy purchase. All staff was gracious and helpful. Highly recommend. - Thank you for quality experience and s great car!

I bought my Fusion at Galesburg Ford. From start to... - ksk4canm

I bought my Fusion at Galesburg Ford. From start to finish, sale was a pleasure and since that time I have used the service department to keep my car in perfect shape! With 110,000 miles, I would say that Rob and his service team are doing a great job. Thank you, for keeping me on the road. Next purchase will definitely be at Galesburg Ford!

No reply - michael.eickhoff.1

I was in the market for a new Alfa Romeo Stelvio. There are three Alfa dealerships within an hour of me so I emailed all three asking for pricing and availability. To be fair, none of them got back to me. I was most surprised by Suburban though because I can’t get other Suburban stores to leave me alone when I didn’t a KBB Cash Offer inquiry that got sent to a Suburban Chrysler of Ann Arbor and Suburban Ford. I ended up buying from another Alfa store. Still sorry I didn’t hear back because they did have the best selection. But I can’t drive an hour each way just to find out they weren’t close to where I needed to be with price,

Awesome experience, Vince and team are exceptional!... - Liz

Awesome experience, Vince and team are exceptional! Highly recommend this dealership. Found my tires, provided a rental while being done, handled insurance paperwork, detailed my beautiful car then drove home to me!!

Found the car I wanted on car guru. They still had it... - Tom Y

Found the car I wanted on car guru. They still had it in stock & took another 650 off of an already great deal! I also ended up financing with them, they found me a bit cheaper rate than online.

I'm having trouble with my vehicle, the part that is - avelat86

I'm having trouble with my vehicle, the part that is going bad is listed online as being under a customer satisfaction program. I called the service department and talked to Tristen who was not the most pleasant person to speak with, She told us the part was not under recall, which is correct its not, however when I asked more questions about the part she transferred my call to parts. When they answered I again told them why I called and they said that we needed the service department. I told the guy that they just sent us to them and he at least tried to help, but transferred the call right back to service who then didn't answer the phone. This is not the first time we have had issues with the dealership, but it will be the last. I now have a vehicle that is unsafe to drive and we will have to take it farther to get it fixed.

If I could give Sherm 10 stars I would! - hannahbertrand8807

If I could give Sherm 10 stars I would! He was very friendly and made the process of buying my car so easy!

Legal con artists. - Hannalynn2015

I bought a 2013 Ford Escape and from the get it had the check engine light on. The guy who dropped it off tried to play like it must have kicked on during it's trailer ride to my house, and that the check engine light wasn't on when it was at their dealership. It had burn holes everywhere and terrible tires. They wouldn't fix the check engine light because they said, "if their mechanics fixed it it would void my 60,000 mile warranty with Ford." Which was 100% false. I asked Ford myself and it was an excuse to not fix the car they just dropped off to me. After a year of nothing but problems with these people I voluntarily surrendered the vehicle back to them and they are still trying to charge me $11,000 for a car I no longer have. Don't recommend, unless you want unnecessary stress and a bunch of b.s. excuses from grown men.