791 Michigan Used Car Dealers

The appointment was fast,I have 2 recalls and they made - Gigi

The appointment was fast,I have 2 recalls and they made it all at the same time, they rotated my tires and a oil change in less the 2 hours, Celest was wonderful great customer service, it’s a big difference from the last time

Tony was great! - greyshootingstar

Tony was great! I was able to tell him exactly what I wanted and was out the door in roughly an hour.

Terrible experience there, worst experience ever do not - hmweasel

Terrible experience there, worst experience ever do not go there, very shameful business and customer service

Haven't even had my vehicle for 90 days and the - Gail

Haven't even had my vehicle for 90 days and the transmission went out and they refuse to trade it out. But yet still want me to make a payment on something I can't even drive. Setting at shop expected to take up to a month to fix it. xxx am I suppose to do. Was my only means of transportation. Kids need to get to school n my daughter and I need to get to work... worse decision I've ever made

Very knowledgeable, clear communicator, patient and - Dragonfli67

Very knowledgeable, clear communicator, patient and answered all of my many questions! I worked with Ed Samples at this dealership for a car purchase and I highly recommend him! He took time to explain everything and was very patient answering every question I had. He is very kind and personable too. I’d give him 10 stars if I could! Im very happy with my purchase and love my new car! Many thanks to Ed Samples!

This is the third car we’ve bought with Zach, and every - JZickert

This is the third car we’ve bought with Zach, and every time he delivers the same thing: honest guidance, zero pressure, and a buying process that’s actually enjoyable. He listens first, acts in your best interest, and brings a level of care you just don’t find in the typical car-sales experience. If you want a truly different kind of process—one where your needs come first and you’re working with someone who genuinely cares about your happiness—look no further than Zach. He’s the real deal.

Buying a new vehicle can be (and often is) a stressful - bubak

Buying a new vehicle can be (and often is) a stressful and unpleasant experience. This was just the opposite. From the initial negotiation phase through the delivery and even the meeting with the finance guy, everything was top-notch. My salesman Zac, and Nate, the Sales Manager, made negotiations and delivery smooth and easy. Austin, "the finance guy," explained the packages he had to offer, but he wasn't pushy at all. Zac took the time to set up my Kia Connect app, and even though I was very familiar with the EV9 (having owned one before), he made sure that everything was in order, and he answered any questions that I had. Throughout the process, communication was outstanding. I live in Northwest Indiana, close to many Kia dealers in the Chicago metro area. Taking the time to shop at Fox Kia North in Grand Rapids turned out to be a very good decision.

We recently bought a used Toyota Camry from Germain - JM

We recently bought a used Toyota Camry from Germain Honda. Luis was our salesperson. He was great, straight forward with no nonsense. Overall a good experience.

Very helpful and professional. - morenoda2018

Very helpful and professional. Shelby was excellent and knowledgeable. Greatest experience I have ever had at a dealership.

I purchased my 2025 Jeep Wrangler Willys on Saturday, - gthiemeyer

I purchased my 2025 Jeep Wrangler Willys on Saturday, 10/18/25. My salesperson was Cleveland Baskin. He was awesome- professional, knowledgeable, and helpful. He made my buying experience pleasant! What I truly appreciated was Cleveland's integrity: no pressure to buy, and if he didn't have an answer to my questions, he did what he could to get them. I would definitely recommend purchasing a new vehicle from this Fox location, and I would certainly recommend asking for Cleveland for assistance.

Crooks Scammed Low lifes Intimidating? - rilez812000

Crooks Scammed Low lifes Intimidating? No, but they try. Avoid Avoid Avoid Avoid Avoid Drive past Go elsewhere

Bobby was the best sales guy! - melissa

Bobby was the best sales guy! Seriously, helped me with all my anxiety and making such a big purchase at such an uncertain time... He explained everything to me and made me feel like we grew up together ... Totally a legit guy and as a single female I trust him not to rip people off ... Go see Bobby

Had a wonderful experience with our salesperson, Jayme, - mdb8184

Had a wonderful experience with our salesperson, Jayme, very professional and caring. Would definitely recommend her and the dealership.

James and the sales team at Fox Subaru were awesome! - Val

James and the sales team at Fox Subaru were awesome! From the first inquiry to the final purchase, I could not have been more impressed. They even sent a porter to pick me up when I couldn’t juggle that. I will always buy my cars from James.

Robert was ready and waiting for me. - Teresa

Robert was ready and waiting for me. We actually had most of the paperwork done over the phone so it went smooth when I signed and got my new car. The color is fantastic. Thank you Robert and Justin.

I worked with Brian and Sandy in the service department. - Mark B.

I worked with Brian and Sandy in the service department. They were phenomenal! Went above and beyond to get my truck in and out on a busy Monday while understaffed that morning. They could have made excuses and/or made me reschedule. Instead, they still provided excellent customer service. Greatly appreciated. Mark B.

Great service great people that truly try to help you - Cindysaintz

Great service great people that truly try to help you out!! Thank you BBOA!!!especially service dept. And sales

Friendly, efficient service. - Nancysmith946

Friendly, efficient service. Had my oil changed and tires rotated. My waiting time in the lounge was brief as the service was done in a very timely manner…the good news was I used my GM REWARDS POINTS and didn’t have any out of pocket costs for the service! 🤗

Strong Customer Service Level. - Pontiac Ceiling & Partition

Strong Customer Service Level. John Durand Sr., and everyone was great to work with. This dealership is Worth the time and travel to go to.

After a fairly good experience purchasing our new to me - weakestlnk

After a fairly good experience purchasing our new to me used vehicle (a 3 hour wait to finalize the paperwork) with a good price. I had a verbal agreement with the sales person to provide me with the second key fob that was at "the other location". After I left happy, I am now not. They tell me it is not a requirement to provide a second key for a used vehicle (and I agree with this statement). But this was a factor in my decision to purchase this vehicle as I need 2 keys. When I contact the sales associate they tell me they will talk to the manager and I never get a call back and always the brush off. So I am sorry to say, what could have been a very good experience has now been tainted by a key fob and poor follow up after sales. So my families future car purchases will not be through Feldmans or any of their branches and I recommend to any that read this... If you are dealing with Feldmans make sure you get it in writing if you expect it to be done.

We bought a truck there in January. - DoYourResearch

We bought a truck there in January. Deal promised to mail a 2nd key it's almost March and still no key. This was written into the deal. Also waiting for them to fix a leaky window on the truck. We are out of state, so need to take to another dealer for repairs. Do not recommend this dealer. We worked with Hudy.

This used to be a good dealership. - Tikigreg

This used to be a good dealership. I bought 2 GTIs from them. My last one I brought in for service for a check engine light august 2023. I was told they couldn’t look at my car for a month. This was my daily driver. I took it to an independent garage and had it back in less than a week I also had them document corrosion damage under the extended warranty. I never heard back and ended up taking it to another dealer. Ever since the owner was appointed a diplomat this dealership has gone downhill. The service department is rude and apparently they can’t keep technicians according the service rep I talked to.

I have been leasing a new Rover every 3 years since the - sx

I have been leasing a new Rover every 3 years since the 90's. I have been through many dealerships and sales people along the way. Lenor Parvu at the Novi, Mi. dealership is clearly the best person I have ever worked and no she did not ask me to post a review. Lenor has the patience and perseverance to find the exact Rover you are looking for, and her follow up is great.

I recently leased a car from Max Zimmermann at Crown - Rose H.

I recently leased a car from Max Zimmermann at Crown Motors. The overall experience was extraordinary. Max was professional, responsive, knowledgeable, and extremely helpful. Questions were answered promptly and paperwork was handled efficiently. I traded in my car and felt that I got a fair price. Max and Crown Motors demonstrated their commitment to providing outstanding customer service. I highly recommend Max!

I leased a hybrid Wrangler/Rubicon 4xe . - caseybt65

I leased a hybrid Wrangler/Rubicon 4xe . I couldn’t decide whether to keep or lease another Jeep product, so I extended by 3 months to give me time to shop. Literally 2 weeks after the 3 year warranty, the hybrid battery goes. Less than 35,000 miles. Cost: $620. Unbelievable! Had I turned in the vehicle, it would have been there problem. Would not recommend the dealership or the vehicle. Get a Lexus!! .

Nick, my wonderful salesman! - Mzdebbs53

Nick, my wonderful salesman! What a summer solstice we had. You are the best salesman, and Next Mile is very lucky to have you. From driving the Explorer to me, to changing a tire for me,and waiting way to long for the tow truck that never showed up. You went above and beyond what a salesman should do. I can't thank you enough! By the way... I absolutely LOVE my Explorer! You deserve a huge raise and much appreciation from who ever you work for! Thank you so much for all your help. I've had quite a few salesmen through my years, and you will always be top of the list!

I bought my 2019 Kia Optima from Golling of Chelsea. - Car_enjoyer

I bought my 2019 Kia Optima from Golling of Chelsea. Honestly I've never had such a painless time buying a vehicle, John Karnes in particular was such a great help, I cannot recommend this place enough!

Blatant False Advertising – Worst Car Buying Experience - chandra.vaddamani

Blatant False Advertising – Worst Car Buying Experience in Decades We found a used Mazda CX-5 listed at this dealership, advertised clearly as being equipped with Apple CarPlay/Android Auto. We went for a test drive, liked the car, and trusted the listing. My daughter tried checking the feature on-site, but it didn’t work. We figured maybe we just didn’t know how to operate it and assumed it would work once we got familiar with it. BIG MISTAKE. Turns out, the car did NOT have Apple CarPlay at all. Zero. It was falsely advertised, plain and simple. My daughter had to move states within a week of purchase, so we had no time to bring it back. We went to the Mazda dealership to get it installed – $550 out of pocket. Add in the cost for replacing bad brake fluid and it totaled nearly $900 in expenses within 3 days of buying the car. I went back to the dealership, showed them the listing, and directly asked them why they listed a feature that the vehicle didn’t have. I asked, “Isn’t this false advertising?” The response? A very calm, unapologetic “Yes, it is.” No attempt to fix it. No compensation. No ownership of their lie. Just an admission of guilt – and then a shrug. This was intentional deception. They knew what they were doing: slap on a feature list to make the car more attractive and hope the buyer doesn’t catch it until it’s too late. And they have the audacity to hide behind “we’re not responsible after the sale.” And then there was the financing nightmare. The finance guy tried to push a warranty down our throats, using scare tactics and saying “anything can go wrong” – the usual fear-mongering nonsense. When we resisted, he casually mentioned they make more money from repairs and service than from car sales. Think about that. This is an Alfa Romeo dealership basically admitting their real profit is from vehicles breaking down, not selling them. I've been driving since 1997. This was hands-down the worst experience I've ever had at a dealership. They lied outright, admitted it, and still did nothing. This was my daughter’s first car, and it was supposed to be a positive experience. Instead, it was a lesson in how shady and dishonest a dealership can be. I will NEVER return to this place, and I strongly advise anyone reading this to stay away. There are plenty of honest dealerships out there. This is not one of them.

Outstanding sales person engagement - quiet-eye

Purchased Saab convertible. Was given time to have it checked out and even encouraged to do so. Mr. John Dingle was patient and understanding during extended time to determine if vehicle would be a worthy purchase. All staff was gracious and helpful. Highly recommend. - Thank you for quality experience and s great car!

No reply - michael.eickhoff.1

I was in the market for a new Alfa Romeo Stelvio. There are three Alfa dealerships within an hour of me so I emailed all three asking for pricing and availability. To be fair, none of them got back to me. I was most surprised by Suburban though because I can’t get other Suburban stores to leave me alone when I didn’t a KBB Cash Offer inquiry that got sent to a Suburban Chrysler of Ann Arbor and Suburban Ford. I ended up buying from another Alfa store. Still sorry I didn’t hear back because they did have the best selection. But I can’t drive an hour each way just to find out they weren’t close to where I needed to be with price,