Suburban Chrysler Dodge Jeep Ram Of Garden City

BEWARE… read this before purchasing anything from any Suburban dealership. I recently found out the hard way that Suburban collection of dealerships here in metro Detroit are not the same dealerships the Suburban dealership. I recently found out the hard way that Suburban collection of dealerships here in metro Detroit are not the same dealerships they once were but instead operate in name only under the parent group LITHIA motors. This was the 3rd vehicle I’ve bought from Suburban but the 1st since being part of LITHIA motors. I purchased a used Honda CR-V from Suburban Chrysler Dodge Jeep Ram of Garden City for $13,500 cash on May 28 from salesman Rich Putty, who told me the vehicle was already a great deal and there was no room to negotiate. Just 2 days and 248 miles later, every warning light came on and the engine could barely run. What followed was weeks of frustration. Rich never followed through on promised callbacks, service advisor Samantha rarely provided updates and communicated exclusively by text even when asked to call back, and after the vehicle sat for days I still couldn't get clear answers. When I met with General Manager Joe Sinishtaj he was unaware of the situation and told me the vehicle was sold "as is" and even asked what I expected from a higher-mileage vehicle. The lack of empathy and professionalism was shocking. After disassembling the engine, I found the turbocharger had been recently replaced and evidence of significant pre-existing mechanical issues, due to a failed turbo charger including a failed head gasket, damage to the #3 piston, cylinder head fire deck damage, and a damaged fuel injector tip. The engine also showed signs of abnormal combustion and intercooler oil contamination consistent with a failed turbo compressor wheel. These were major internal engine failures that would not be expected after only 248 miles of ownership and account for the $5,000+ repair estimate. In my experience, Suburban under Lithia Motors showed zero accountability, poor communication, and no concern for customer satisfaction. I would strongly recommend taking your business anywhere but Suburban or any other dealer owned by LITHIA. More

Very helpful and professional. Shelby was excellent and knowledgeable. Greatest experience I have ever had at a dealership. Shelby was excellent and knowledgeable. Greatest experience I have ever had at a dealership. More

The incompetence of this dealership is monumental. Stay away from service and sale is as dishonest as it gets. Stay away from service and sale is as dishonest as it gets. More

Crappy Customer Service! !!! Bought a Chrysler 300 (through someone else) and after a month, the radio started rebooting constantly. Took it into the shop while it was stil !!! Bought a Chrysler 300 (through someone else) and after a month, the radio started rebooting constantly. Took it into the shop while it was still under warranty at least 5 times for the same issue. There wasn't much they could do except update the software, which didn't help. But since the problem was intermittent, it was impossible to tell if the update did anything until I drove it around for a few days. So, a year later and the warranty has run out, and the problem is worse than ever and now I get to buy a whole new infotainment system. Last time I work with this dealer if I can help it and last time I buy this infotainment system, which means no more Chrysler. This was my second 300, but there won't be a 3rd. More

Geneva Taylor is top notch in all areas! From the moment we sat together to order my Jeep, through the very long wait process, to delivery, she was proactive and amazing! I couldn’t have got From the moment we sat together to order my Jeep, through the very long wait process, to delivery, she was proactive and amazing! I couldn’t have gotten through the process without her and can’t imagine ever working with someone else! More

Easy to work with and friendly. I would recommend this dealership.Bred and Steve were helpful with all my concerns in the purchase of a used vehicle. I would recommend this dealership.Bred and Steve were helpful with all my concerns in the purchase of a used vehicle. More

Service = SUCKS! Twice now I TRUSTED them with my personal property Challenger. They will only see my vehicle, as I pass by. 🤦🏼‍♂️ After the fact, they attempted to Twice now I TRUSTED them with my personal property Challenger. They will only see my vehicle, as I pass by. 🤦🏼‍♂️ After the fact, they attempted to return for compensation. However, the Internet spreads more than word of mouth. They need to upgrade how they treat their customers for service. More

If I could give this dealer's service department a zero I would I was ripped off there 3 times till I learned my lesson also at least 5 people I know have ripped off by this service department DO NOT TAKE YO would I was ripped off there 3 times till I learned my lesson also at least 5 people I know have ripped off by this service department DO NOT TAKE YOUR CAR HERE EVEN UNDER WARRANTY DO NOT!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Great dealership! ! Very knowledgeable car salesman. Responded to my email within 10 minutes. Got me in and out within 30 minutes. ! Very knowledgeable car salesman. Responded to my email within 10 minutes. Got me in and out within 30 minutes. More

I had the best experience buying a vehicle from this dealership. Thank you Dan Macdonald!! dealership. Thank you Dan Macdonald!! More