I was very pleased with the service received for my 2019 - bb67chev
I was very pleased with the service received for my 2019 Buick Enclave. Service Rep Andrew Peterson was excellent and kept me posted as to what needed to be taken care of with my car.
Most disappointing however was the high cost of the repairs combined with a ridiculous checkout process. Criswell is one of the very few repair shops I have encountered which charges a credit card fee on the total bill (3.0% or 3.5% depending on which sign you believe). I decided to pay by check. What a mistake. Not only did I have to hand over my drivers license, but no less than 3 different codes had to be handwritten on the check. I was expecting to be asked to provide my fingerprints and birth certificate next! Even the nice cashier was frustrated with the very slow and time consuming process. Don't effectively force me to pay by check then treat me like a credit risk, especially since I'm a repeat customer. Can't imagine the process for purchasing a new car from Criswell? I own 4 GM cars, but going forward only one will continue to be be serviced by Criswell.
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