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Ourisman Chevrolet of Bowie - Service Center

Bowie, MD

1.2
66 Reviews

66 Reviews of Ourisman Chevrolet of Bowie - Service Center

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May 06, 2024

I called up and asked him about parts and he was rude and not helpful! More

by ch
Recommend Dealer
No
Employees Worked With
Everette Warner
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

The service department had the car for over a week for a check engine light. They had the week before allegedly replaced the catalitic converter, but later found they only cleaned the old one even though a More

by gudgerray
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwayne Missick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin in service department
May 03, 2024 -

gudgerray responded

The service department had the car for over a week for a check engine light. They had the week before allegedly replaced the catalitic converter, but later found they only cleaned the old one even though a new one was covered by a warranty. As it turned out the engine light was caused by an exhaust leak from a pipe or hose coming out of the catalitic converter, allegedly. I called three times during the week and was never informed of this problem. When I finally made contact with the service representative, I was told of the leak and the cost would be $1077 because this pipe/hose was not covered by the warranty. Well they had my car, the key and to get it back I would have to pay. They would accept a personal check even though I was a Bowie resident for 45 years, it was a local bank and they had all my information. Company policy I was told. I had to pay by credit card for an additional fee of $30.39. the customer service at this dealership sucks. I wouldn't recommend going to establishment to buy a car or to having one serviced.

Jun 04, 2024 -

Ourisman Chevrolet of Bowie responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for your less than ideal service visit with us last month. We take your concerns regarding our communication and pricing seriously and will make improvements to ensure a 5-star experience for future customers. Thank you for helping us improve. If you have any questions or suggestions, please contact our General Manager, Brad Hamilton, directly at Brad@OurismanCars.com. He will be grateful to identify a solution to your satisfaction.

March 29, 2024

Took my car in for an oil change and tire rotation, the lug nut and wheel thread were broken. Horrible service, I called and left message with the service department. Still no response, truly disappointed. More

by Albert Cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Willis
Apr 04, 2024 -

Ourisman Chevrolet of Bowie responded

Albert, thank you for taking the time to share your feedback with us. We apologize sincerely for your recent experience. This is not the level of customer service we are known for or seek to provide. We will investigate the damage claims to your vehicle and ensure all responsible parties are held accountable. If you have any questions you can contact our General Manager, Brad Hamilton, directly at Brad@OurismanCars.com. He has been made aware of your review and would be grateful to identify a solution to your satisfaction. We hope to hear from you and have the opportunity to restore your trust in Ourisman.

November 03, 2023

If you want your car damaged and to have your time wasted/be lied to, here is the place to go. After bringing my 2023 Silverado in for service, upon picking the vehicle up, I found 5 dents in the bed More

by Geoffrey Leonberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willy Lagos
Nov 09, 2023 -

Ourisman Chevrolet of Bowie responded

Thank you, Geoffrey, for taking the time to share your detailed feedback with us. Excellent customer service is our top priority, and we regret that your experience was less than ideal. We take your concerns seriously and value the opportunity to address them here. Our Service Director explained you notified our team of the small dents in the bed of your truck from pushing the vehicle into the stall. We understand your frustrations and apologize for not catching the dents sooner. We will improve our attention to detail moving forward. Since the dents occurred during your visit, our Service Director offered to have our bodyshop/Paintless dent repair company fix the dents. You requested to use your own company for repairs and we agreed. On October 25, we received an invoice from you for the repairs via email. We had a check cut and offered to mail it overnight. You requested to pick up the check yourself and arrived at the dealership on November 3. If you have any questions, our General Manager, Brad Hamilton, is available directly at Brad@OurismanCars.com. He will be grateful to have a discussion, should you choose to reach out. Thank you for sharing your feedback and allowing us to identify areas of opportunity. Enjoy the rest of your day.

December 13, 2022

Do NOT go to Ourisman Chevrolet of Bowie. I hope this review will help in your decision. They consistently could not effectively communicate amongst themselves or to me. They had my car in th More

by fourburgecare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank, Willie, and Rob
Jan 30, 2023 -

Ourisman Chevrolet of Bowie responded

fourburgecare, thank you for taking the time to leave a detailed review. Our utmost goal is to provide each customer with a positive experience at our store, and we regret not providing that to you. We would love the opportunity to discuss the details of your appointment further. Please contact our General Manager directly at brad@ourismancars.com. He will be happy to assist you in whatever way he can. Thank you for helping us improve our services.

November 15, 2022

Awful service department, in just about every way you might measure it. Car was in for a routine oil changes and driving home we noticed the oil pressure gauge was not working. 2 separate time sensitive More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buddy Reio
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Buddy was helpful in determining the care could be driven before it was serviced. No one else in service has performed their job. See review.
Jan 30, 2023 -

Ourisman Chevrolet of Bowie responded

Jeff, thank you for taking the time to share your detailed review with us. We strive to provide high-quality customer service at Ourisman, and that includes effective communication with our customers. We regret not providing that experience to you and would value the opportunity to improve your next visit. Please reach out to our General Manager at brad@ourismancars.com to discuss the details of your service appointment. Thank you, too, for the note about the service department routing issues. We will look into this to ensure our phones are answered consistently. Thanks for helping us improve.

August 09, 2022

I scheduled an appointment for an oil change with the dealership, it was confirmed via email and I showed up today at 3:00pm. The gentlemen at the counter was very rude and said, "we don't schedule appo More

by morrison.sandy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Buddy Reio
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022

Took our car in for service- issue was not resolved. Called back to schedule another service- big mistake. Apparently customers are an inconvenience for them. The rude lady that answers the phone just k More

by Chevytahoe19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Medric Mills
1.0
This rating includes all reviews, with more weight given to recent reviews.
Buddy Reio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Cobb, Matthew Barrow, Erika Meissner
May 11, 2022 -

Ourisman Chevrolet of Bowie responded

Hello. Can you please reach out to our service manager a call so that we can address the parties involved -Derek Kline 301-262-7600

January 17, 2022

I went to Service dept. (w/Moe Qureshy as my rep.) for a recall issue on an '08 Town & Country, as well as a free multipoint vehicle safety inspection. Recall issue was taken care of as was the full inspect More

by geamer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Moe Qureshy was bummer in the end. Mechanic #106761 was great!
July 28, 2021

Medric Mills was very helpful , Personable & proficient & friendly. He took the time to listen to my concerns & tried to remedy the problem. Excellent at his job. More

by Ernibrose1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Medric Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashiers, name unknown were all professional.
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