Kacey Burriss

Kacey was very personable and professional. She kept me up-to-date on the progress of my vehicle while I was waiting for the service to be completed. She is the type of person that is perfect f She kept me up-to-date on the progress of my vehicle while I was waiting for the service to be completed. She is the type of person that is perfect for a customer-facing role such as service advisor. More

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They marked my battery as failed & did not let me know when my car was ready, so that I could purchase a new battery. I called a few days later to inquire & they told me, via text; "it was a voided recc f when my car was ready, so that I could purchase a new battery. I called a few days later to inquire & they told me, via text; "it was a voided recc from the tech, not for your car the multipoint shows it but it was deleted by himon the other side it just didn't let him change it on the multipoint side." I responded & asked "So I don't need a new battery?" No response. If in fact it was a mistake, which I don't think it was, she should have let me know that my Inspection Report was incorrect. Two weeks later my car wont start because I needed a new battery. More

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Bought a Yukon XL Denali Ultimate (brand new) that we realized had a misaligned door as soon as we got home. Was told to take it to a body shop and file a claim with GMC because this dealer couldn’t help realized had a misaligned door as soon as we got home. Was told to take it to a body shop and file a claim with GMC because this dealer couldn’t help me. Not great service for a brand new $110k+ truck. More

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From the first time that I rolled into the dealership nothing but Professionalship. I have brought my GMC truck in for two oil changes and everyone was great. Waited for the truck to be done and it was d nothing but Professionalship. I have brought my GMC truck in for two oil changes and everyone was great. Waited for the truck to be done and it was done in a very reasonable time. I will always bring it to KOONS GMC. More

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Excellent service professionals! Efficient, courteous and timely repairs were made this is my favorite dealer Efficient, courteous and timely repairs were made this is my favorite dealer More

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Everyone was very excited about the vehicle we chose and financed person was knowledgeable about all the different options financed person was knowledgeable about all the different options More

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The service is great and Kacey is always polite and welcoming. I usually wait for my car and I am kept informed of the wait time. welcoming. I usually wait for my car and I am kept informed of the wait time. More

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Communication and service was excellent Kacey the service technician was very easy to deal with definitely recommend technician was very easy to deal with definitely recommend More

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My visit was smooth and easy. Staff very professional and helpful. Check in and check out. Had no problems. Staff very professional and helpful. Check in and check out. Had no problems. More

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My family has been using this dealership for many cars we own. Kacey has never let us down for being on top of things. The mechanics here are the best! own. Kacey has never let us down for being on top of things. The mechanics here are the best! More

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