Kacey Burriss
Kacey Burriss at Koons Clarksville Chevrolet Buick GMC

Kacey Burriss | Page 2

Service Advisor

Koons Clarksville Chevrolet Buick GMC

12421 Auto Drive
Columbia, MD 21029

5.0
45 Reviews
5.0

45 Reviews

Write a Review

45 Reviews of Kacey Burriss

January 14, 2025

Dealership Rating
Employee Rating

Love it there always great service. Keep you updated, nice waiting room. Everyone is nice and very professional More

by TJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2025

Koons Clarksville Chevrolet Buick GMC responded

TJB, we're delighted to hear you enjoyed the service and atmosphere at Koons Clarksville Chevrolet Buick GMC. Thank you for your kind words!

December 31, 2024

Dealership Rating
Employee Rating

Always excellent service. Wouldn’t dream of taking it anywhere else. Service department is excellent More

by Pale Rider
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2025

Koons Clarksville Chevrolet Buick GMC responded

Thank you for your loyalty and kind words about our service department at Koons Clarksville Chevrolet Buick GMC! We're delighted to know that we continue to meet your expectations. Looking forward to serving you again soon!

August 30, 2024

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Employee Rating

Wonderful people. Follow up was amazing. Kacey was always on top of things. Thanks Kacey!! More

by kwilliamd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Koons Clarksville Chevrolet Buick GMC responded

We are glad to hear that Kacey provided excellent support and followup. Thanks for choosing Koons Clarksville Chevrolet Buick GMC!

August 14, 2024

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Employee Rating

Wonderful experience. Kudos to Kacey, she was great. She is very personable, knows her job and kept me informed during the whole process. And she got me in and out in less More

by fmcangelosi
Recommend Dealer
Yes
Aug 14, 2024

Koons Clarksville Chevrolet Buick GMC responded

We're delighted to hear that Kacey provided such a wonderful experience at Koons Clarksville Chevrolet Buick GMC! Thanks for sharing your positive feedback and highlighting her excellent service. Enjoy your new vehicle!

July 11, 2024

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Employee Rating

Always take care of me quickly and make sure I know what my Tahoe needs right away and what's coming up next. Kacey is amazing!! More

by ishakir27
Recommend Dealer
Yes
Jul 11, 2024

Koons Clarksville Chevrolet Buick GMC responded

We're glad to hear Kacey and the team at Koons Clarksville Chevrolet Buick GMC are taking great care of your Tahoe! Thanks for sharing your experience with us!

July 09, 2024

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Easy to get appointments. Prices are reasonable not like most other dealerships I have dealt with in the past. More

by mlferma
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hammond

Jul 09, 2024

Koons Clarksville Chevrolet Buick GMC responded

We're glad to hear you found our appointment process easy and our prices reasonable at Koons Clarksville Chevrolet Buick GMC. Thanks for sharing your experience!

March 05, 2024

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Employee Rating

Everyone was professional and polite. I don’t know the name of the mechanic that worked on my truck, but he saved me a good deal of money. They charged me half of what they quoted because More

by Jamesmcgrann21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2024

Koons Clarksville Chevrolet Buick GMC responded

James, it's great to know our team at Koons Clarksville Chevrolet Buick GMC could provide you with a professional and efficient service. We're always here to help save where we can! Thanks for the review.

Mar 05, 2024

Jamesmcgrann21 responded

I didn’t want to put out in the public, but when they put in my drop in bed liner two of the back caps on the top rails went missing.

August 07, 2023

Dealership Rating
Employee Rating

Kacey is so welcoming and always has a smile. Koons service department is wonderful! Kacey is wonderful and the service department is fantastic! More

by Crystal
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2023

Koons Clarksville Chevrolet Buick GMC responded

Crystal, thank you for your 5 stars and shoutout to Kacey and the team! We look forward to seeing you again down the road at Koons Clarksville Chevrolet Buick GMC!

May 13, 2023

Dealership Rating
Employee Rating

My experience was great. I was kept informed as to what was needed to repair my corvette. Even though parts needed to be ordered for the repair I was informed every step of More

by Lhoustonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Koons Clarksville Chevrolet Buick GMC responded

We're delighted to see that you had a great experience with us! It's wonderful to hear that Kacey kept you informed throughout the repair process of your Corvette here at Koons Clarksville Chevrolet Buick GMC. Thank you for your business and we hope to see you again soon. Drive safely!

February 15, 2023

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Employee Rating

I have not been a fan of the corporate approach that Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealers More

by Win Kelly fan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Feb 28, 2023

Koons Clarksville Chevrolet Buick GMC responded

I am disappointed to see we have fallen short of our five-star standards. We take customer feedback seriously, and I would like the opportunity to discuss your concerns and learn how we can improve your experiences moving forward. Please reach out when you have a moment. Thank you, Joe MacCready - Customer Relation Manager - 443-454-6906

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