Wow! - nsdickerson
Wow! Thats all I can say about this dealership.
Spent the early morning speaking with salesman, Josh. Nothing but respect for this man. Definitely stuck in the middle of poor management.
Drove over an hour because we were told that the money we needed for the trade-in could be met and did not see it to be a problem. Unfortunately, there is false advertising on the website so do not buy into the 125% of Kelley Blue Book scam.
Immediately walked into the dealership and employees were sitting there on their phone scrolling because the dealership was absolutely dead on Memorial Day weekend. That goes to show what kind of dealership it actually is.
Test drove two vehicle vehicles, a Duran Duran, Durango and Jeep Cherokee L. Josh came over with the numbers and the numbers were completely wrong from what the Internet had listed. Again scam.
Assistant manager, Fred came over and was very demeaning and disrespectful and acting as if we were not a valued customer. Decided after the numbers were given that we would walk away as the numbers given were not the numbers promised after we drove an hour. Then spoke to Slate on the way out who gave me the contact information for President Shawn Frick. Attempted to contact Shawn to no avail and no answer. Attempted to call the other number listed on the Google reviews, and we were unable to leave a message and of course again, no answer.
The dealership needs a little bit better representation than having dumb and dumber at the front desk negotiating numbers. Also, the dealership shouldn’t judge a book by its cover. Yes we were in gym clothes, but please know we were able to afford that vehicle. Also, you should attempt to negotiate with your customers. If you’re telling them they needed a certain amount down why don’t you attempt to see how much they could put down and see if there’s anything that could be done with the numbers to make up the difference. No, instead your dealership is dead on Memorial Day weekend and a sale must not be that important to you based on the way your salesman were sitting around scrolling on their phones.
Avoid this dealership. Definitely been in contact with Heritage since we left and much better experience already!
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