Keene Dodge Chrysler Jeep Ram

So far so good I spoke to a guy James after dealing with a shady sleazy dealer earlier in the day that made me drive two hours out of my way and didn’t even have the cars at the site when I contacted this d a shady sleazy dealer earlier in the day that made me drive two hours out of my way and didn’t even have the cars at the site when I contacted this dealership James answered. I told him what happened earlier in the day and that I didn’t have the patience to put up with that xx again he made it super simple allowed me to do. The whole transaction through text messaging sent me prices and told me breakdowns of different scenarios. I’m in the process of getting a ram 1500 bighorn. I still haven’t talked to the finance team but dealing with James was a breath of fresh air after my aggravating day yesterday. More

Purchased a 2022 Ram from Robert. Absolutely the best dealer experience i had. He gave me all the information and time i needed to check out the options on the lot and never once sold Absolutely the best dealer experience i had. He gave me all the information and time i needed to check out the options on the lot and never once sold at me. Would absolutely recommend More

Gary Smith and Vinny! You guys were great! I really appreciate the work you put in for us to purchase the car that we came there for. Gary, you were on top of everything f You guys were great! I really appreciate the work you put in for us to purchase the car that we came there for. Gary, you were on top of everything for us to be able to be in and out. Vinny, your upbeat attitude and quick handling not having us there for hours on end was amazing! If you are looking for quick and efficient sales people that know what they are doing Keene Dodge is where to go. More

Purchased a 2022 Jeep Grand Cherokee. The process was smooth. I have read the reviews on this dealership but I didn't have any of the issues. I contacted the dealer (James) and we had alr The process was smooth. I have read the reviews on this dealership but I didn't have any of the issues. I contacted the dealer (James) and we had already started the process before i came in. He sent me figures and rough estimates that were all straight forward. When I arrived the Jeep was waiting for me and was even more gorgeous in person. Was in and out the dealer after about 4 hours (it was a busy day). Give this place a chance, if your a serious buyer, meaning you know what you want and the value of what you have or intend to give, the process is very straightforward. Customer service was awesome and James was very attentive o details as this was a gift for my mother...he even followed up to see if she liked it. That's service in my book! Highly Recommend this place. More

1 star – and that’s only for Adam) We went to Keene Dodge Ram Jeep in Jarrettsville, MD fully prepared to purchase a brand-new RAM 3500 in cash — nearly $100,000. No financing games, no tire-kicking, n Dodge Ram Jeep in Jarrettsville, MD fully prepared to purchase a brand-new RAM 3500 in cash — nearly $100,000. No financing games, no tire-kicking, no wasting time. We had an appointment and were serious buyers. Our salesman, Adam, was absolutely fantastic — professional, respectful, knowledgeable, and genuinely top-notch. Frankly, my recommendation to Adam is to find a different dealership to work for, because he is excellent and the rest of the team we unfortunately encountered completely undermines his ability to sell. He deserved that sale. We were very close to agreeing on numbers when a so-called “sales manager,” Robert, came out — and that is where the entire experience went off a cliff. Robert is, without question, the worst manager or employee we have ever encountered in any business or industry. From the very first handshake, his demeanor felt condescending, dismissive, and overtly misogynistic. Although three of us were present, he made it painfully clear that he only wanted to speak to the male in our party — who was NOT the decision-maker or the one with the funds. As a customer — and as a woman — I was absolutely disgusted. Robert repeatedly rolled his eyes at me, huffed, talked over me, and at one point even “shushed” Adam and put his hand in his face while Adam was speaking. At that moment, we explicitly told Adam that we wanted to hear him, because Robert’s behavior had become so unprofessional and hostile. It became very clear that Robert only wanted things his way, and that his ego mattered more than customer satisfaction. Any attempt at discussion was met with attitude and belittlement. We left solely because of Robert. Despite this, we later called back because we were still genuinely interested in the truck — only to be told that Keene would no longer do business with us. Let me be very clear: • We were not rude • We were not yelling • We were not disrespectful We simply wanted to purchase the truck at the advertised price. And judging by many other reviews, this appears to be a pattern — advertised prices that are not honored, seemingly used only to get customers in the door, followed by belittling customers for expecting the advertised price to be real. To add insult to injury, our trade-in: • KBB low trade value: $12,800 • Keene’s offer: $8,000 When we expressed that this was offensively low, they acted shocked and treated us as though we were unreasonable. This dealership is an absolute mess. Between the reviews, the condition of the building, and even the appearance and behavior of management, it is painfully obvious that customer satisfaction, professionalism, and transparency are not priorities here. I do not recommend this dealership to anyone. I genuinely do not understand how they are still in business. Again — Adam, I’m sorry. You were fantastic, and we truly wish we could have completed the deal with you. As for Robert — he should not be managing people, customers, or sales. Avoid this dealership. More

This place was amazing! James made sure that I left with the Jeep that I wanted! Customers service is a 10 plus!! If you are looking for a car dealership that really cares a James made sure that I left with the Jeep that I wanted! Customers service is a 10 plus!! If you are looking for a car dealership that really cares about your needs and does all that they possibly can to get you approved, Keene Dodge is your place!! More

I wanted to share my experience since this dealership clearly values poor customer service. I reached out about a Dodge Charger, and the internet sales manager emailed me saying it wasn’t on the lot and clearly values poor customer service. I reached out about a Dodge Charger, and the internet sales manager emailed me saying it wasn’t on the lot and they didn’t know when it would arrive. The very next morning, a rep named Adam contacted me saying the car was “sitting out front.” I challenged him on this, asking for photo proof since the internet manager had just told me it wasn’t there. I have zero tolerance for dealerships trying to lure customers in with false information. Instead of simply providing a photo of the car, Adam chose to get an attitude with me. I’m not sure what kind of operation this dealership is running, but from my experience, it’s shady, lacks transparency, and can’t be trusted. More