We purchased a Ram 1500 in 2021 and it was by far the - nc_beagle
We purchased a Ram 1500 in 2021 and it was by far the best experience I've had with a car dealership. As we live over 1000 miles away, they would not have been on my radar for our Ram 1500 had so many people on a Ram Forum not praised their experience with MD. I emailed, requested an "out-the-door" quote for an ordered vehicle (I gave them the options I wanted) and heard back the same day with a price that shocked me when I compared it with local dealers who considered MSRP, less RAM rebates, to be their bottom line.
At the time I worked with Aaron Ginsburgh because that's who the Ram Forum kept mentioning but I believe shortly after we bought, they started steering buyers to other salespeople because he was getting overloaded. He was incredibly good to work with. Gave me a good quote on our trade-in based only on the photos I took and one video of the engine running.
When we arrived, we were greeted quickly and he took us straight to meet our new truck. Let me add that we made this trip at the tail end of a vacation on the SC coast and we had our dogs with us. This was in July so you can imagine what Louisiana was like around mid-day. He offered to let our dogs go inside to stay cool, but we ended up just letting them stay with my wife in the Jeep with the A/C running.
We were paying cash, so our "checkout" process was extremely quick. Like another review said, they mentioned the extended warranty but were extremely low pressure on buying it. When I was there, they were offering a "Louisiana Dealer Services" extended warranty. There were no unexpected charges that arose at the last minute either. I believe it was Thomas Loupe who handled the paperwork. I looked back at my emails and saw that he had even offered to have someone "dog-sit" for us while there if we needed it.
After the paperwork, he walked us through all the major features on the truck and answered any questions we had. It was similar enough to our Jeep Grand Cherokee that we really didn't need much assistance.
Overall it was a great experience I would not hesitate to repeat in the future. For this transaction, I really wanted to meet Aaron after having worked with him during the entire process, so we drove. I'd probably at least consider having a future vehicle shipped to us.
I know this review is years after our purchase but I just rain across this site and wanted to share our experience.
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