Ross Downing CDJR

They were considerate, professional, and very kind! !! I would really recommend them!!! Please go see them if you need a vehicle!!! !! I would really recommend them!!! Please go see them if you need a vehicle!!! More

Great company to do business with on a vehicle’s! ! They take care there people ! They take care there people More

Employees work with you very well. Service department does as well . All are very polite and wanting to help in anyway Service department does as well . All are very polite and wanting to help in anyway More

I have been waiting for 2 months for a new functioning entertainment system. I asked for someone to contact the vendor and give me some answers as to when I should expect to have the system replaced. I entertainment system. I asked for someone to contact the vendor and give me some answers as to when I should expect to have the system replaced. I did not get a response to my request. I got the don't call us we'll call you reply. I did not receive any indication that someone thought me having to drive around with a partially functioning entertainment system after paying for a fully functioning vehicle 8 months ago, was a real problem for the service department. I am not trying to be mean or ugly but I feel like they should have honored my request and elevated this until someone who cares got a reasonable answer. This is not a sales issue Hermon was great. More

Honest, respectful, kind, they always ensure my ride is well maintained and exactly what I need and want well maintained and exactly what I need and want More

Jushon was polite and courteous. I received a $8,700.00 quote for several repairs. When I selected 2 repairs I could afford, spark plug replacement and cracked hose @ $962.00, Jushon I received a $8,700.00 quote for several repairs. When I selected 2 repairs I could afford, spark plug replacement and cracked hose @ $962.00, Jushon DID NOT explain I would be charged labor TWICE to remove a part to replace spark plugs and remove the same part when I replaced my oil hosing at a later date. Someone outside of the dealership explained I would pay labor twice to remove the part for both repairs at different times! They suggested I wait and replace spark plugs when I replace the oil housing to SAVE ME MONEY. I called the dealership immediately to stop the spark plug change. Of course I could not speak to Jushon "he was busy" they would "send him an email." I hung up and drove to the dealership. The plugs were already changed. Before the repairs, I asked Jushon to explain a note on my quote sheet about adding labor to spark plug change if oil housing was not replaced. This was a perfect opportunity for Jushon to explain about the part removal and waiting until I changed the oil housing to change the spark plugs. All he said, "I need to add labor back in since you are waiting on replacing the oil housing." I would have preferred Jushon give me a cost saving solution. I could have repaired several things on my vehicle versus 2 things for 962.00! The spark plug change was $480.00. More

Excellent service, knowledgeable, fair with trade value, great experience from sales to financing. Highly recommend! great experience from sales to financing. Highly recommend! More

It was a pleasure working with them. I wasn't sure if I wanted or could afford the truck I bought and they had no problem waiting for me to make a decision. I wasn't sure if I wanted or could afford the truck I bought and they had no problem waiting for me to make a decision. More

They were great. Made the Truck buying experience amazing! Would highly recommend. Herman was great to work with Made the Truck buying experience amazing! Would highly recommend. Herman was great to work with More

Everyone was courteous and polite Our salesperson “Michele “ was extremely knowledgeable and helpful. She explained everything up front and I did not feel like I was being pressured. Sale was swift a “Michele “ was extremely knowledgeable and helpful. She explained everything up front and I did not feel like I was being pressured. Sale was swift and did not take all day long to arrive at price and options. Thanks for making my buying experience enjoyable. More