104 Indiana Ford Dealers

If you're bringing your vehicle here for warrenty repair - Neon

If you're bringing your vehicle here for warrenty repair its possible that you'll wait months also take photos of your vehicle interior/exterior before you drop it off. Full story below: Dropped vehicle off first week of August to a service team member (warrenty issue on transmission bought from them, it lasted only 3000 miles). 3-4 weeks later hear nothing from dealership & call to see if there are any updates, they inform me that the tech quit and they didn't know they had my vehicle (after some run around they find my vehicle and the keys) and assure me they'll get right to it after I have to re-explain the issue with it (they offer me a loaner, I refuse assuming that now that they know they'll be able to get right to the issue.) Fast forward wait a week to give them time have to call to get an update (to speed up the review this happens repeatedly for pretty much 2 months, being given the run around followed by me being forced to call them to even get an update.) I get corporate involved because I ended up asking for a loaner vehicle since I'd been without a vehicle to get to work and was forced to borrow one from a family member (the time had since passed since the service member had said he'd have a loaner available for me and it seemed like they were making no progress on my vehicle the team service member also admitted to me they kept putting off working on my vehicle to work on others.) Corporate gets involved the team service member had told me he'd have a loaner that week for me, he tells corporate he doesn't and won't have one for months. They apparently couldn't because of their corporate structure order me a new trans because of their purchaing policy and corporate had to give them permission. (Fast forward) December 27th the vehicle is finally "fixed" (we'll see) got it back empty of gas, dashboard codes uncleared,paperwork wasn't complete gotta get it another day, and for some reason my rear seat is missing a head rest (hence why I'm warning you to take pictures of your interior/exterior before bringing your vehicles to this dealer.) They clearly don't do lot checks since they didn't even know my vehicle was there, so anyone could steal from your vehicle especially if they forget to lock it on the lot.(no idea why the heck my random headrest went missing extremely weird) Personally don't plan on going back, yes the staff are polite but polite doesn't beget professionalism. At the end of the day you're hearing the story from my side so please by all means take it with a grain of salt I tried to be fair and objective in my review and warn you of clear issues they have there. I don't anticipate they'll fix those issues quite frankly I'm livid, but what can you do other than warn others of the issues. (Note: I understand my vehicle is older and it takes time to find parts for a 2006, however almost 6 months is absolutely ridiculas for a warrenty repair.)

Excellent service this February. - sadiemom99

Excellent service this February. All my issues were resolved. Betsy, Marty, Dean, and Fireball, as usual, were all helpful and kind. Bryan at the service desk went out of his way to be helpful, and the mechanic who worked on my car did an excellent job.

Jamell Graves and Bryan Gibson transformed my car-buying - Dbo2515

Jamell Graves and Bryan Gibson transformed my car-buying experience! They took the time to explain the products and services they believed would be best for me. Most importantly, I never felt pressured or regretted my purchase. After 25 years of buying cars, this was the first time I felt genuinely supported, with the options and financing presented without any pressure.

Our salesman was Doug Coello he was amazing to work with - janna_lou79

Our salesman was Doug Coello he was amazing to work with and very knowledgeable about the vehicle we purchased, he had such a great personality, answered every question we had, explained everything so we could understand and even had a great sense of humor, he was all around a great guy to work with!!! Love our new Bronco Sport!!!❤️

Outstanding service great people skills. - stevetheflutist

Outstanding service great people skills. I'll always come back to.purchase a car or truck.

This was the smoothest transaction and friendliest of all - gcurtis54

This was the smoothest transaction and friendliest of all my car buying in my 70 years

Worked with me to make sure I built the vehicle that I - darrenrichardson1226

Worked with me to make sure I built the vehicle that I knew that I’d love to own for years.

100119we have purchased numerous vehicles from Webb Ford. - tme4rbe

100119we have purchased numerous vehicles from Webb Ford. Buying a new car is not something I look forward to but Webb makes it easy and hassle free

I drove 3. - Jlvish67

I drove 3.5 hours to buy my new car. 30 minutes before arriving at the dealership I received a call from my salesperson that there was a recall that needed to be taken care of before they could release the car. Needless to say I was upset. Toby and Owen bent over backwards to make everything right and allow me to leave with the car that day. This says volumes about their customer service!!!

I have a 2002 Ford F150 that started leaking around the - benjamintwin1

I have a 2002 Ford F150 that started leaking around the rear window. I called Peason Ford's body shop (collision repair) and was advised: "They could not fix or work on my truck due to the age limit." Of course, I panicked and asked to speak with the Manager. I was forwarded to Ms. Brewer, who rendered a solution to stop the leak, which she could order. I then purchased the suggested product and saw that it was a double-tube sealant and epoxy. Once I found that auto part stores, Lowe's, Home Depot and Menards, did not sell the caulk gun, I called Ms. Brewer back, who was able to get a mechanic to loan me his caulk gun. I sealed my rear window and stopped the leak. She went over and beyond to assist me. I truly appreciated that customer service towards me, a United States Marine. Thank you again, Ms. Brewer!

Even though I did not purchase a vehicle, the personnel - dkeesling1

Even though I did not purchase a vehicle, the personnel were very helpful. I am hoping they will get another vehicle I can look over. I hope it's soon.

They took the time to let me look at several different - Donald Montgomery

They took the time to let me look at several different vehicles. They did not even feel the need to accompany me on the test drive. The salesman was kind and helpful. He really understood what was important to me and could not have been more pleasant. Dealer went above and beyond for me.

My 2022 Ford Raptor purchase with Dan Bard at Smith Ford - Randy

My 2022 Ford Raptor purchase with Dan Bard at Smith Ford of Lowell was an exceptional experience! Dan is a very straightforward, honest, and up front guy and I have only great things to say about him and this dealership. The buying experience was top notch, Dan was very patient with me coming from out of town, the pricing and selection was far better than everyone else nearby, and the entire process was seamless. Dan even had appreciation for the great condition of a ten year old truck I traded in and the trade in value I was given was significantly higher than three other dealerships I had spoken to recently. I can't emphasize how refreshing it was to deal with a dealership that didn't play games or hide anything. Dan is a great guy and called this morning, a couple months after purchase now, to check in and see how the truck was working out and how we were doing. Title affidavits and processing paperwork arrived in my mailbox just a few days after purchase as well. This small town dealership still has the customer service many of us have known but watched fade away elsewhere. Thanks again Dan and everyone else at Smith Ford who handled this transaction. You're all great and highly recommended!

We love our Lincoln Nautilus purchased this July. - Indyjocko

We love our Lincoln Nautilus purchased this July. Jason Taylor and the Community Ford team were great to work with.

What a great experience we had with Peru Ford! - Bailey Rouch

What a great experience we had with Peru Ford!! ALL men were great to work with. Outstanding service! Very happy with the purchase of our new Explorer. Would highly recommend to anyone looking for a vehicle! We will be back…one day!😉

Highly recommend Ray Skillman Hoosier Ford for their - jm.downton

Highly recommend Ray Skillman Hoosier Ford for their professionalism, knowledge, and willingness to explain repairs to customer. Have bought several vehicles from them over the years, and we are always totally happy with the experience. We always use Ray Skillman Hoosier Ford to maintain our vehicles and effect all necessary repairs.

Went in for a car wash. - Madisonlmichael

Went in for a car wash. Car looks amazing and Bill Stanage was a big help. Ended up getting a few scratches buffed out and it looks so much better. Definitely recommend going to the South Bend Gurley Leep on Ireland road!

Amazing bunch of men from front to back! - jackiediekhoff

Amazing bunch of men from front to back! I won't go anywhere else! i

While travelling from South Bend, IN to Indianapolis, IN... - bhubbs8765

While travelling from South Bend, IN to Indianapolis, IN for business, the left turn signal on my F150 began blinking erratically. Just north of Plymouth, IN I noticed a Ford dealership sign, so I stopped at the dealership and met with Mike Friar, a service advisor. He said he thought the issue was a burned out tail light bulb and had me pull into the service area. Mike and a mechanic removed the tail light assembly, which took about 15 minutes, and replaced the bulb which remedied the issue. When I asked how much I owed, Mike said he was happy to help me and there was no charge. As I drove away from the dealership, I thought about all of the doom and gloom we're subjected to through media and social outlets, and I realized we are surrounded by wonderful people like Mike and the mechanic. Oliver Ford is truly blessed to have employees like Mike and his mechanic.

Very helpful sales team and they new what they were - horseshoeconstructioninc

Very helpful sales team and they new what they were talking about hopefully we can work something out

I had a very good experience with Max Platt. Lucas was... - Nate S

I had a very good experience with Max Platt. Lucas was super helpful staying after hours to accommodate my schedule to make sure I had the best experience. Very happy.

Very brief visit, test drove around the block. - Magginet

Very brief visit, test drove around the block. Customer service was very good. Salesman talked while I drove,

Takes very good care of my needs fast and friendly. My... - jtracey

Takes very good care of my needs fast and friendly. My son and I have bought several cars from the dealership and always great service.

I got a great deal on a gorgeous car! - john_newton1

I got a great deal on a gorgeous car! This dealership is very easy to do business with. I went in around 4pm to look at a car. I was driving, “Esmeralda” home around 6:30pm.

Recently purchased a Ford Mustang at Lochmandy Ford. - the shadow

Recently purchased a Ford Mustang at Lochmandy Ford. The transaction was quick and easy in addition to getting a great deal. The staff go above and beyond to ensure your satisfaction before, during and after the sale.

This is the 2nd vehicle I have bought from Spencer. - hsnyder

This is the 2nd vehicle I have bought from Spencer. I appreciate his direct, upfront approach and highly recommend this dealership. I drive 50+ miles and pass two other Ford dealerships to work with Dobson.

Great experience. - Gj Expedition

Great experience. Ordered my new car and it came in 5 months later. Exactly what I wanted. Great dealer. This is the third vehicle I have purchased from Rice Ford.

Bought my car here yesterday and the service was... - acday

Bought my car here yesterday and the service was wonderful. The staff members were incredibly kind and accommodating which made the car-buying process go very smoothly. I also really appreciate the staff honoring my scheduled appointment and being so prompt when I arrived. Only great things to say about this place!

We have nothing but good things to say about Ruxer Ford. - Wright5

We have nothing but good things to say about Ruxer Ford. We will recommend them to anyone looking to buy a new or used vehicle.

Great Finance Manager! - Heather@1979

Brandon Reed was our finance manager and he show us several different was to save money for future repairs and made a few phone calls right in front of us giving the banks a hard time about getting us the best rate possible which he did! Also he was very knowledgeable in answering all our questions which we had so many lol being our first F-150. Evan after a couple of days he called us to see if we had any follow up questions which I have to say I had never had that happen before so needless to say I was very impressed. I highly recommend this place to anyone that looking for not just a good vehicle but great service!