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Tom Wood Ford

Indianapolis, IN

4.4
452 Reviews

3130 E 96th St

Indianapolis, IN

46240

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452 Reviews of Tom Wood Ford

June 09, 2026

Great experience. Listened to what I needed and got the job done in a timely manner! More

by Nick_weybright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hamilton, Chase Golden
Jun 10, 2026 -

Tom Wood Ford responded

Thank you for the excellent review of Tom Wood Ford, Nick!

June 08, 2026

Outstanding service! Chase Golden should be commended for his dedication and and professionalism. He kept me informed daily of the progress on my car . Always answered More

by Mplaneaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Golden, service Department
Jun 08, 2026 -

Tom Wood Ford responded

Thank you for sharing your experience with Chase and our team! It means a lot to hear you felt taken care of. We look forward to welcoming you back to Tom Wood Ford Service Center!

June 06, 2026

As always, when I take my car into Tom Wood, the service was excellent.: Colin, as always keeps me informed and make sure that the job is done terrifically well. Tom Wood is very fortunate to have someone More

by R.widmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jun 08, 2026 -

Tom Wood Ford responded

We're grateful for your feedback and will pass your praises along to Colin and the team. Thank you for choosing Tom Wood Ford!

May 31, 2026

I was pleased with the service that I received from competent, patient folks in the service department. Everything went very smoothly and Stacie was a great help. She was very clear about the servic More

by MyForte55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
stacie/service
Jun 01, 2026 -

Tom Wood Ford responded

We are so glad you had such a transparent and smooth service experience with our team! Thank you for choosing Tom Wood Ford and for sharing your feedback.

May 08, 2026

I had a great experience with everyone at tom wood ford. They were easy to deal with and did a great job making sure I got into the car I wanted More

by Austin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David, Knox, Michael Baldwin
May 11, 2026 -

Tom Wood Ford responded

Hi Austin, we're so glad you had a great experience with our team! We appreciate your business and hope to see you again at Tom Wood Ford.

April 15, 2026

Collin was just fantastic. He is extremely knowledgeable in every aspect of his job and a true definition of what it means to be a “Service Advisor” He constantly keeps you upd More

by Eric Shun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Apr 16, 2026 -

Tom Wood Ford responded

Eric, we are pumped to read this review! Nothing is better than knowing Collin went above and beyond to assist you. Thank you from all of us at Tom Wood Ford!

April 11, 2026

RJ didn’t pressure me and listened to me during the entire process. He is an excellent Salesperson. He Was very patient when I was completing certain steps. More

by Joyccarter1952
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Johnson
Apr 13, 2026 -

Tom Wood Ford responded

We're so glad you enjoyed working with RJ! Thank you for choosing Tom Wood Ford and for sharing your experience. Safe travels ahead, Joy!

April 07, 2026

Awesome experience getting repairs completed especially the service manager named Jamie. She is very professional and reliable. More

by liedetector7
Recommend Dealer
Yes
Employees Worked With
Jamie Phillipe
Apr 08, 2026 -

Tom Wood Ford responded

We are pleased to see Jamie’s excellence reflected in your review! Thank you for choosing Tom Wood Ford Service Center and for sharing your experience.

March 13, 2026

Ryan was a great service writer. He kept me informed all the way through the service. Everything was upfront and straightforward. I hadn’t had a very good experience with Tom Wood be More

by Ricturner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Mar 16, 2026 -

Tom Wood Ford responded

We’re happy to hear Ryan’s transparency turned around your view of Tom Wood Ford. Thank you for the review! Your feedback means the world to us!

March 11, 2026

The car was kept longer than necessary. Planning for performing and completing service was weak. More

by javojno
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed - Service Department
Mar 12, 2026 -

Tom Wood Ford responded

Javojno - We strive to deliver the best service for our customers, and it is disappointing to hear that we missed that mark. If you're willing to give us another chance, I want to see what I can do to earn back your business. I will reach out shortly to address your experience directly. Michael Wright - Service Manager - 317-848-1188

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