Community Ford of Bloomington

​I brought my 2017 Lincoln MKZ to Community Ford on May 1st for a fuel line repair, which cost me a total fee of $2,000.00. When they finally attempted to deliver the car back to me weeks later, the vehicl 1st for a fuel line repair, which cost me a total fee of $2,000.00. When they finally attempted to deliver the car back to me weeks later, the vehicle was in significantly worse shape than when I dropped it off. Every single dashboard light was illuminated—including the ABS, Traction Control, and Advance Trac systems—none of which were on when they received the vehicle. ​They pulled codes C0031:15 and C0031:07, which indicate a failing wheel speed sensor. According to Ford’s official service manual, the exact repair they performed under the hood/subframe area runs directly along the driver-side frame rail where this wiring harness sits. Despite the obvious cause-and-effect, Store Manager Jay Burgess and Service Manager Nathan Schipp flatly refuse to take responsibility or inspect their technician's workspace for collateral electrical damage, trying to claim it is just a "coincidence". ​To make matters worse, they held my vehicle for well over a month, only provided a courtesy loaner vehicle for a few days of that entire timeframe, and eventually returned my car with a completely dead battery. ​To anyone else dealing with their terrible service: make sure to fill out the official Ford/Lincoln corporate email survey and rate them a 1-star across the board. Dealerships live and die by their factory CSI (Customer Service Index) scores, and giving them the 1-star they deserve on the corporate survey forces upper management to actually answer for their negligence. ​If you want your vehicle returned to you with new, safety-critical braking damage and a management team that stonewalls you, this is the place to go. I have already corporate-escalated this case with the Lincoln Concierge and will be seeing them in small claims court next. Avoid at all costs. More

Great sales experience. I worked with Eli and Paul - great communication. I was never left hanging at any step in the process, which included shipping the vehicle to Idaho I worked with Eli and Paul - great communication. I was never left hanging at any step in the process, which included shipping the vehicle to Idaho, from Bloomington. More

We love our Lincoln Nautilus purchased this July. Jason Taylor and the Community Ford team were great to work with. Jason Taylor and the Community Ford team were great to work with. More

I love my teal Edge that I purchased in October from Meghan K. at Community Ford Lincoln of Bloomington. I appreciated having a knowledgeable saleswoman that answered all my questions and made the purc Meghan K. at Community Ford Lincoln of Bloomington. I appreciated having a knowledgeable saleswoman that answered all my questions and made the purchasing process nice and easy. More

Took my 2019 F150 which at the time was still under power train warranty for a rear main leak. They told me it was a valve cover gasket leaking and getting on rear main. They supposedly changed this gasket a train warranty for a rear main leak. They told me it was a valve cover gasket leaking and getting on rear main. They supposedly changed this gasket and said all leaks are fixed. Took truck back two weeks later because of oil on my rear main and they told me it was residual from the valve cover gasket. Now I’m out of warranty and guess what? Rear main has oil on it again. I was pretty certain it was rear main and told them that’s what it was. Seems to me like they refused to fix the problem and now I’m stuck. Thanks for not fixing the problem More

Jake Taylor was awesome to deal with very helpful he has been texting and calling back and forth w me ever since I ordered my truck he even took the first spin w me I highly recommend him if u are looking t been texting and calling back and forth w me ever since I ordered my truck he even took the first spin w me I highly recommend him if u are looking to buy a new car or truck More

Extremely professional and friendly staff! Clayton gave us all the time we needed to answer our questions and finding us a car that we are very happy with. No pressure from anyone to make a sell. This is us all the time we needed to answer our questions and finding us a car that we are very happy with. No pressure from anyone to make a sell. This is hands down the best car dealership we have ever been to. So happy we chose Community Ford!! More

Great experience with Community of Bloomington, Salesperson Derick Finnivum was very knowledgeable and there was no pressure at all. we drove an hour and a half from Evansville and it was worth th Salesperson Derick Finnivum was very knowledgeable and there was no pressure at all. we drove an hour and a half from Evansville and it was worth the drive. More

It was the easiest car purchase I've had. Most of it was done online and Nate was good to work with. Will go back done online and Nate was good to work with. Will go back More

Very responsive. Great communicator. Derick and the team did everything they said they would do. No surprises. I really appreciated their commitment to handling my transaction. team did everything they said they would do. No surprises. I really appreciated their commitment to handling my transaction. More