1,286 Illinois Used Car Dealers

Where’s the zero star? - daisymae

Where’s the zero star?? I bought a car and had some repairs done to it. during the whole process we have caught them in several lies. My worst experience was when they had my car for (three weeks) doing simple, quick repairs. When I picked it up my new front tires were swapped out for used, evenly worn, completely bald, with wires showing. they claimed they didn’t touch the tires and said it must have been from bad alignment, but EXPLAIN HOW they would be bald after not even 300 miles on the new tires I had just put on before taking it in!? REDICULOUS!! I have a free oil change with them but I’m afraid they’ll steal my engine. They have lost my business!!!!!!

Castle Kia was extremely helpful with my last purchase! - Edward Kandel

Castle Kia was extremely helpful with my last purchase! I was able to get a great deal on a new Forte from Jerry Spainer and Alex Connolly. Even though I didn’t want to go into the dealership initially because I was worried from past experiences, Andrea pushed me to come in because she said the managers would give me a better deal in the store, she was so right and I am glad I did! Eva & Andrea did a fantastic job with the walkround video they sent over as well! I got a fantastic value on my trade, especially since I brought it in rather than sending over photos as Tyler, the internet sales manager suggested! Thank you Eva, Andrea, and everyone at Castle for a great experience!  

I had a disappointing experience at Friendly Honda in - Michelle

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn’t their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

Skylar and team were great! - Dgmassengill

Skylar and team were great! I love my new. Highly recommend and will be back

Drove almost an hour away here to possibly trade in my - wroblewskki

Drove almost an hour away here to possibly trade in my lease early and to test drive a used car. There were a lot of issues with my lender that made the sales staff go through more hoops than they had to but they were persistent and went out of their way to get me in my car and at the price I was comfortable with. You don’t get this kinda of service anywhere. Tom Ibrahim & Adnan Hebibovic took my experience above and beyond my expectations. The only downside of my experience is that they denied my offer of buying them a drink. It is what it is I guess. Thanks again guys, you guys really were awesome!!

Jeremiah was great! - joeymcgorty

Jeremiah was great! Go to him for your car needs and for no hassle dealing!

I own a 2018 Hyundai Tucson and have been taking it to - Luis

I own a 2018 Hyundai Tucson and have been taking it to Elgin Hyundai for service ever since I bought it brand new. Hyundai is the only brand of car I’ve ever owned since my first new car purchase in 2000. Part of the reason is because of the warranty, the reasonable price and the good service I have received over the last 24 years. My most recent experience is no exception. Starting in January of 2023, I was experiencing some issues with my powertrain… issues that are covered under warranty. During the time I first noticed the issues, I worked with one of the service representatives from Elgin Hyundai named Jorge Quevedo. No customer likes experiencing issues with their cars, much less a warranty issue near the expiration date of the warranty. However, over the last 20 months, Jorge assisted me through the process of rectifying the issue from beginning to end. The process was sometimes frustrating because rules are rules and protocols are protocols. However, Jorge was patient, honest with me and saw me through the entire period - even during my communications with Hyundai corporate office to get the work completed. I have never once felt alone, mal-informed, or rushed and it is because of service reps like Jorge that keep people like me loyal customers to brands that value good customer service, honesty and follow through. Kudos to Jorge, kudos to Hyundai for honoring their warranty, and thank you all for a pleasant customer experience for the last 24 years. My next new car will most definitely be - you guessed it - a Hyundai because of experiences like this.

After a bad experience in the morning with a service - jyccp1989

After a bad experience in the morning with a service advisor, the manager contacted me, and I was able to successfully complete the service in a positive way thanks to Xemena, who provided me with excellent assistance. I don’t remember the manager’s name, but he was also very kind over the phone.

Their service and supports are really good. - Nisarahamed Liyakkath Ali

Their service and supports are really good. Looking for the continuous support and service, thanks

Staff was amazing, easy and quick process! - Junior

Staff was amazing, easy and quick process! Definitely recommend for your next vehicle to check them out!

We had a pleasant experience dealing with salesman Allen - Jeff

We had a pleasant experience dealing with salesman Allen Friello. He was helpful and didn't pressure us to purchase. 12/2023

Great deal on a 2004 Rav4 sold to me by Kateryna - Kevin Opperman

Great deal on a 2004 Rav4 sold to me by Kateryna Polishchuk. Answered all of my questions and was patient throughout the process. I looked at multiple vehicles over multiple weeks, asked for Kateryna each time, and while she was supportive and responsive, I never felt uncomfortable or pressured which is important to me. I really appreciate her help, and she'll be my first call the next time I need a used or new car.

Our recent buying experience was great! - KO12

Our recent buying experience was great! The Sales Manager, Marty, was knowledgeable, friendly and very patient with our many questions. Staff was was very knowledgeable and friendly. Would definitely recommend Napelton Mazda in Liberty to family and friends.

I worked with Kostya Reznik, who worked very hard for my - Michael Rossi

I worked with Kostya Reznik, who worked very hard for my business. He knew I was looking for a very specific used vehicle, and he checked in with me every couple of weeks to answer questions and update me on inventory. In the end, I did not buy from him, but he earned my respect nonetheless. He is knowledgeable, hardworking, thoughtful, and respectful. He will work hard for you. I ended up purchasing a pre-certified Kia Niro PHEV from another dealer, but if I were shopping new inventory, Kostya would be my first call.

It is a pleasure to be served by Daniel Magana, he helped - Jordan

It is a pleasure to be served by Daniel Magana, he helped me with the purchase of my car and with required maintenance.

Went in with a trade in no money and walked away with - xxpandadoll22xx

Went in with a trade in no money and walked away with another car it was a key to key trade and the salesman Peter bought new plates for my car and they did this when i had bad car credit

Bring is the salesman to see for a new car or used car - rhx2

Bring is the salesman to see for a new car or used car good man.

Rob Qualizza is my recommended guy to see for your next - Go Cubs Go 2019!

Rob Qualizza is my recommended guy to see for your next Jeep. The Berman Jeep team made my buying process perfect

Well they said that the car would be delivered to my - bigtexas5200

Well they said that the car would be delivered to my address and due to circumstances and calling at the right time I was blessed free of charge and delivery . 96 impala ss all black on black

Thanks you Serra Champaign for always servicing my - Felicia

Thanks you Serra Champaign for always servicing my vehicle and making it an easy experience.

Went to the Dodge dealership just to look. - David & LaDawna

Went to the Dodge dealership just to look. Wasn’t really looking for a new vehicle as I loved my 2019 Jeep Cherokee that I bought from Bob Brady about 6 years ago. Met with Diana Hughes and she was amazing! We had gone to a couple other dealerships and actually walked away from some good deals because the salesperson was either too pushy or rude. Diana never once pressured us into buying a new vehicle. She just explained what deal she could give us and what she could do for us. We test drove a 2024 Dodge Hornet and I fell in love with it. Because of her laidback and friendly personality we decided to buy it. Won’t be going to a different dealership in the future and will always ask for Diana in the future. Other dealerships must think people love pushy salespeople but never once has any of the staff we’ve dealt with at Bob Brady have ever been pushy or rude with us. Thank you Diana for helping us! You definitely have long term customers out of us!

First time car buying experience was great with Niko and - Jtemenak

First time car buying experience was great with Niko and Greg. Very upfront with add ons and pricing, incentives, and promotions. Overall incredibly smooth process and didn’t resemble anything close to some of the nightmarish car buying experiences I’ve heard about from other people.

The worst experience ever! - nancyfinn33

The worst experience ever! got the run around had to go back 3 times. Already purchased car but they never did inspection. Got my own inspection but I was told by Benjamin Alvarez I had to get it done there. Ben quote "10/15 minutes tops and will reimburse my gas". Crock of crap. 1 1/2 hr. No gas $ plus receipt from mc Donald's in my car while they were supposedly doing inspection. Never got paper work regarding what they inspected. NEVER GO TO Honda city. They are full of lies . They suck

when buying a used car you have to be a realist and - mrbeeefy46

when buying a used car you have to be a realist and understand the car is not going to be perfect, there were a couple of issues with the car that were addressed while i was doing paperwork and corrected, was technically in and out in less then a couple of hours, all the employees were nice and never pushy, would buy from there again

Thanks to Larry from sales for a great buying experience - heritageofficeproducts

Thanks to Larry from sales for a great buying experience on the vehicle that my bank would help me out in getting into. Thanks a million for everything.

I had a great experience buying a car from Andy Jakubczak - caylwardw

I had a great experience buying a car from Andy Jakubczak at Napleton Mazda. He is such a nice person. I went in feeling anxious because I thought the salesman might be “hard sell” and might not take me seriously because I am a woman. Instead, I had a very pleasant experience with Andy. I recommend this dealership and Andy in particular. The Mazda line is great, with a different engine from most cars, and boy does it jump when I put on the gas. Very peppy!! When I need another car, I will go straight back to Andy.

Todd and the sales manager worked with me to come to a - albertstrate65

Todd and the sales manager worked with me to come to a price that was agreeable to both sides. Everyone at Steve Schmitt auto was very easy to work with and made it an enjoyable experience.

Adam was great on showing us exactly what we wanted, the... - chrissy7702

Adam was great on showing us exactly what we wanted, the overall experience at the dealership with the salesman Adam had to have been the most fluid process I have experienced. Thank you Adam for the great experience!

I recently purchased a preowned Ford Escape My salesman - Bob

I recently purchased a preowned Ford Escape My salesman was Brandon. He was professional and very knowledgeable. I highly recommend him and the dealership.

Just picked up our new Bronco! - J. Weeks

Just picked up our new Bronco! Wonderful customer service from start to finish. Dan, our sales guy, made working from out of state a breeze (including working on our trade in value.) Cedrick was thorough & worked hard to complete our transaction electronically ahead of time, so our in person closing ran smoothly. The front desk staff was so welcoming! Sean even took time to talk to us about our experience dropping our kid off at college… really genuine folks at Kunes Sterling. We would highly recommend working with them, and hope to again in the future. Class acts.