Laura Buick GMC

Zac is awesome & takes great care of his customers! ! A very well oiled machine, I’m impressed! Jason in finance is also awesome!! ! A very well oiled machine, I’m impressed! Jason in finance is also awesome!! More

I purchased a vehicle from this dealership out of state and had it shipped from Illinois to Colorado. Unfortunately, the entire experience was filled with problems, misleading information, poor communicati and had it shipped from Illinois to Colorado. Unfortunately, the entire experience was filled with problems, misleading information, poor communication, and a complete lack of accountability after the sale. Before purchasing, I encountered multiple issues. The shipping cost was initially quoted at nearly double what it should have been until I questioned it. They offered me half the value for my trade as other delaerships I was quoted by, The vehicle was advertised with a 12-month warranty, only for me to later be told that the warranty wasn’t included and that the advertisement was outdated. I was told delivery would take approximately 5–7 days, but it ended up taking nearly three weeks. When the vehicle finally arrived, I was shocked by its condition. The car had clearly not been detailed. There were crumbs, stains, dirt, and even a spiderweb on the headrest. The service light was on despite being told the vehicle had been serviced, and the key fob battery was nearly dead. The factory charger for the plug-in hybrid was also missing, and the dealership refused to provide one or assist with replacing it. But the biggest issue was the extensive undisclosed damage, with repair costs exceeding $10,000. This included damage to the front and rear bumpers, peeling dashboard material, damaged exterior trim, a broken rear cup holder, and poorly executed previous paintwork. I later discovered a particularly concerning repair to the trunk after the rear badges began falling off. Upon inspection, it appeared that the previous badge adhesive had actually been clear-coated over. While some minor damage was disclosed before the purchase, the extent of these additional issues was never communicated to me. Had I known the vehicle’s actual condition, it absolutely would have affected my purchasing decision. I contacted the dealership privately, provided photographs, and gave them an opportunity to make things right. After initially telling me they would look into it, their final response was that they would provide absolutely nothing because I had signed for the vehicle upon delivery. Apparently, in their view, signing for delivery means accepting responsibility for every undisclosed issue, including problems that aren’t immediately apparent. I understand that purchasing a used vehicle comes with certain risks, and I never expected a perfect car. What I did expect was transparency, accurate representations of its condition, and some level of accountability when significant undisclosed problems were brought to their attention. Instead, I paid full asking price, financed through their dealership, arranged shipping through them, did not haggle, and was ultimately left with a vehicle requiring over $10,000 in repairs and a dealership unwilling to offer any assistance whatsoever. My advice to anyone considering purchasing from this dealership, especially out of state: Do not rely solely on their photos, descriptions, or verbal assurances. Get an independent inspection and verify absolutely everything before handing over your money. I genuinely hoped to resolve this privately, but the dealership made it clear that once the sale was complete, my concerns were no longer their problem. An incredibly disappointing experience, and not one I would recommend to anyone. More

Great sales person, great all around Just a miss on getting me updated on stuff like shipment and responses getting me updated on stuff like shipment and responses More

Everyone that I talked to throughout the entire transaction was very good and willing to help with any and all questions. transaction was very good and willing to help with any and all questions. More

My service was GREAT! As long as you have employees like David Day I will always use Laura for my service needs and vehicle purchases! As long as you have employees like David Day I will always use Laura for my service needs and vehicle purchases! More

I traveled 90 mikes one way to dealership after having many conversations with salesman about specifics of used Suburban. Had him take videos inside and out and answer questions about the vehicle . Specif many conversations with salesman about specifics of used Suburban. Had him take videos inside and out and answer questions about the vehicle . Specifically inquired about 12 month warranty advertised on line as it was important feature. Arrived at price with salesman and began to work on paperwork when salesman told me warranty did not apply as vehicle had hail damage and had been designated as a rental vehicle at some point. No apology. Tried to get dealership management to communicate with me over the last 10 days Initially said they would call, but never did. Misleading advertising online and by salesperson, Jordan Cannon. very disappointing. More

This dealership should be investigated by General Motors and the State of Ilinois. One of the worst experiences Ive ever had with a service department. Incompetent, condescending, and culturally incompetent and the State of Ilinois. One of the worst experiences Ive ever had with a service department. Incompetent, condescending, and culturally incompetent. Jeremy the service "manager" must be a direct family descendant from the owner because he treats people like garbage, runs a **it show of a department and still has a job. ***PLEASE*** take your money and your sanity elsewhere. High volume, sure. Customer service, no. High volume, sure. Integrity, no. High volume, sure. Service after they get your money absolutely not. Just trust me, after the sale you can literally count on nothing. I hated to write this but need to warn others. Run. Far superior dealerships out there that will value you. More

This is my first experience with a “high volume dealer”. There is a lot going on in that showroom and associated offices and work stations. Overall, we had a good experience. There is a lot going on in that showroom and associated offices and work stations. Overall, we had a good experience. More

Laura Buick GMC is the best dealer around. It is a great purchasing experience and they have an outstanding selection of vehicles to choose from. It is a great purchasing experience and they have an outstanding selection of vehicles to choose from. More

I had a phenomenal experience purchasing my new vehicle. Dave Pusa was excellent to work with, making the entire buying process seamless and efficient. Dave Pusa was excellent to work with, making the entire buying process seamless and efficient. More