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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,220 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,220 reviews
Verified Customer
May 13, 2026
As usual my work& wait time was fine. My issue was I fell due to a carpet runner at the door, it was very painful. With prompting your general sales mgr acted, but I found that disappoint My issue was I fell due to a carpet runner at the door, it was very painful. With prompting your general sales mgr acted, but I found that disappointing & uncomfortable, I've been a long loyal customer & should have been treated better than that. More
by mcsuey3
Employees Worked With
Gen mgr if sales
May 13, 2026
Completed the work in a timely manner i had my oil changed They're always good i brought a lot of cars from them Shout out to my Man Mr Allen Washington hay Brother keep during what u do .I speak for changed They're always good i brought a lot of cars from them Shout out to my Man Mr Allen Washington hay Brother keep during what u do .I speak for a lot of people's we respect and love u brother take care Mr Washington love what u do for the peoples. More
by lw580219
May 13, 2026
Charles was an excellent dealer. He was very knowledgeable and helpful about my vehicle. He didn't push nor try to pressure me into a sale. He listened to what I wanted and explained He was very knowledgeable and helpful about my vehicle. He didn't push nor try to pressure me into a sale. He listened to what I wanted and explained my options. He gets 5 stars from me More
by ewaites81
Employees Worked With
Charles Chiva
May 12, 2026
Auto thoroughly assessed and updated for safety. Detailing was very well done. Communication was good. Transportation from and to the dealership was very excellent. Detailing was very well done. Communication was good. Transportation from and to the dealership was very excellent. More
by DrLMS1
May 12, 2026
Good customer service, very patient. Allen listened to my concerns and addressed them. So far I'm content. Allen listened to my concerns and addressed them. So far I'm content. More
by Yvonne
May 12, 2026
Great clean place, friendly staff The service rep was informative. I like that fact I was able to follow link for status updates, plus you have the best coffee of any dealership informative. I like that fact I was able to follow link for status updates, plus you have the best coffee of any dealership More
by ALGIEHOLLIE
May 12, 2026
Great experience I was able to get my car in fast and service was done before I got off of work so that was a plus for me overall great experience service was done before I got off of work so that was a plus for me overall great experience More
by Tbowens0212
