Allen Washington

This dealership is awarded 1 star by me for its lack of customer response. I needed to sell my car that I had just purchased from this dealership and I contacted the salesperson (Allen Washington) by phon customer response. I needed to sell my car that I had just purchased from this dealership and I contacted the salesperson (Allen Washington) by phone FIRST for any assistance and he did not respond to my question. I then emailed the General Manager (Steve Safavi) and Finance Manager (Alan Robledo) in addition to Allen Washington - NO RESPONSE FROM EITHER PERSON. A simple response is required as common courtesy let alone as a business dealing with the public! Something simple such as No, I'm sorry we do not assist in the sale of cars after purchase. THAT'S IT. So yes 1 Star for LACK of communication to a former purchaser of one of your vehicles! More

Report | Print

Allen Washington is a very talented salesperson. I have purchased several cars in the past few years. He has great customer service. I have purchased several cars in the past few years. He has great customer service. More

by nlt.5180 Verified Customer Verified Customer

Report | Print

Good customer service, very patient. Allen listened to my concerns and addressed them. So far I'm content. Allen listened to my concerns and addressed them. So far I'm content. More

by Yvonne Verified Customer Verified Customer

Report | Print

My name is Nellie. Allen Washington was salesman. He is professional, patient and humble. He addressed my concerns to my satisfaction. The next time I purchase a vehicl Allen Washington was salesman. He is professional, patient and humble. He addressed my concerns to my satisfaction. The next time I purchase a vehicle, I will choose Allen. More

Report | Print

I have purchased several vehicles from this location from the same salesman Allen Washington who is very knowledgeable and professional the same salesman Allen Washington who is very knowledgeable and professional More

Report | Print

I really appreciate the patience of Allen. He is very knowledgeable of different cars and it helped me a lot. Thank you again. He is very knowledgeable of different cars and it helped me a lot. Thank you again. More

Report | Print

Mr Andrew was very professional that made me as a buyer comfortable yes I would refer customers to him comfortable yes I would refer customers to him More

Report | Print

Great experience with the Napleton Downtown service department, who worked promptly to resolve the issue with my Buick! department, who worked promptly to resolve the issue with my Buick! More

Report | Print

Buying our car at Napleton Downtown Chicago was a very pleasant experience. All of the people we dealt with were courteous and professional. pleasant experience. All of the people we dealt with were courteous and professional. More

Report | Print

Excellent service. Top notch service. I've been to dealerships where they treat you like a customer. I was treated like family. Will recommend to everybody i know. Top notch service. I've been to dealerships where they treat you like a customer. I was treated like family. Will recommend to everybody i know. More

Report | Print