I am extremely disappointed with my experience at this - tarasoba
I am extremely disappointed with my experience at this dealership. I made two separate visits, only to have my time wasted and leave with more questions than answers.
What concerns me most is that they did not save my application, resulting in multiple hard credit inquiries for both me and my co-signer on different days. This was never clearly explained, and it unnecessarily impacted our credit. That is completely unacceptable.
The sales representative was disorganized, frequently disappeared during the process, and communication was poor from start to finish. Even after I emailed management with my concerns, I received vague responses and no meaningful resolution. I was initially told we were approved, only to be told the next day that we were not, with no clear explanation.
The lack of professionalism, transparency, and follow-up was frustrating. I also couldn’t help but feel that I was not taken as seriously because I was a woman shopping alone. I am knowledgeable about vehicles and credit, and I expect to be treated with honesty and respect.
I have purchased through CarMax before and have never experienced anything like this. While they didn’t have the vehicle I wanted this time, they have always been transparent and professional.
I encourage anyone considering this dealership to do their research, ask detailed questions about how your credit application will be handled, and make sure you understand exactly what they are doing before authorizing anything. My experience was deeply disappointing, and I hope others don’t have to go through the same.
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