University Mitsubishi - FL

Nicole was my advisor. , she's a nice person, she listens properly and performs her work in a great way. I recommend Mitsubishi customer service to all my relatives and fr , she's a nice person, she listens properly and performs her work in a great way. I recommend Mitsubishi customer service to all my relatives and friends. More

My experience purchasing my Mercedes EQS was positive initially, and I was excited to do business with this dealership. Unfortunately, the experience after the sale has been extremely disappointing. A initially, and I was excited to do business with this dealership. Unfortunately, the experience after the sale has been extremely disappointing. After reviewing my purchase documents, I elected to cancel several optional products that were eligible for cancellation under their respective agreements. I completed every cancellation form requested by the dealership and submitted everything within the required cancellation periods. At the time, I was told the refund process would take approximately 6–8 weeks. That timeframe has now passed. Since then, I have sent multiple follow-up emails to the cancellation coordinator, finance manager, and even the general manager. While I have received occasional responses from the cancellation coordinator stating that approvals and signatures are still pending, no one has been able to provide a meaningful update, estimated completion date, refund amounts, or explanation for the delay. Most disappointing is that the General Manager has not responded at all despite being copied on multiple emails requesting assistance. As of today, no refund has been applied to my loan. To be clear, my frustration is not with the purchase itself. It's with the complete lack of communication and accountability once the sale was complete. I have remained professional throughout this process, followed every instruction provided, completed every required document, and simply asked for transparency regarding the status of my cancellations. I hope this review encourages management to improve its post-sale customer service. Buying a luxury vehicle should include a level of communication and follow-through that matches the brand. If these cancellations are completed and this matter is resolved, I will gladly update my review to reflect that experience. Until then, I cannot recommend this dealership based on the way this issue has been handled. More

Nicole gave me great service. She is attentive to details and professionalism. She is an asset to the dealership. She is attentive to details and professionalism. She is an asset to the dealership. More

Dont go by the existing reviews. They pretty much seem paid/fudged/orchestrated. I visited couple of weeks ago and worked with salesperson Hasiel. First they are pretty negligent, li They pretty much seem paid/fudged/orchestrated. I visited couple of weeks ago and worked with salesperson Hasiel. First they are pretty negligent, literally you need to beg them to sell vehicle. Two serious issues came up during the quoting process that one should not over look. This not just mine, i met another person in parking lot, they had same issue with their Jeep. I wish i can give negative stars.. First, the dealership's own website lists a dealer fee of $999. The quote I received shows a dealer fee of $2,000 -- more than double what is advertised. When I questioned it, there was no satisfactory explanation. They just fudge the numbers. Second, $1250 add-on package was included in the quote and I was told it could not be removed. This package was never disclosed upfront before pricing was presented. None of the sales person appear/want to sell vehicle..I had to choose Tesla after being frustrated with these kind of dealers More

What a poop show of a place. Try communicate with Mr Lopez who ignore me for days and even told Anber (finance manager) I was on my way buy the car on Saturday. I even spoke to Try communicate with Mr Lopez who ignore me for days and even told Anber (finance manager) I was on my way buy the car on Saturday. I even spoke to another manager night before asked him charge the 2026 Tesla car I was coming to buy which he incredibly rude.. Not once did they ask me put money down hold it. Drove over 3 hours with my 4 year old to pick up the car and was told 10 Mins away they sold it the night before. I am now stranded in davie Fl costing me $400 get a uber back home. Do not buy a car from them. They do not communicate they make excuses. Shame on management for being rude and not communicate. Shame on Mr Lopez the sales guy left messages not responding. Worked on financing on this car. Run from this place Also they say they special in financing I had educated them where get financing for me too. More

Kristen made buying a car effortless and enjoyable, providing expert guidance, honest advice, and exceptional customer service every step of the way. providing expert guidance, honest advice, and exceptional customer service every step of the way. More

I had a great experience, Phillipe is extremely professional and knowledgeable. He made sure the process was seamless and easy professional and knowledgeable. He made sure the process was seamless and easy More

Kristen was attentive, knowledgeable, and friendly, guiding me through every step of the car buying process with ease and professionalism, making it truly enjoyable. guiding me through every step of the car buying process with ease and professionalism, making it truly enjoyable. More

Kristen was extremely helpful, patient, and professional, making sure I found the perfect car at a great price with no pressure throughout the entire experience making sure I found the perfect car at a great price with no pressure throughout the entire experience More

Kristen provided outstanding service, was knowledgeable, professional, and made the entire car buying process smooth, easy, and stress-free from start to finish professional, and made the entire car buying process smooth, easy, and stress-free from start to finish More