First the very good ,,,, Kyle is a gentlemen who offered - CathyFl
First the very good ,,,, Kyle is a gentlemen who offered complete honestly and transparency. We looked to purchase a Certified 2023 and made fair offer. He had offer reviewed and they accepted. Since we are outside the area and repeat dealer clients, we asked for true evaluation and offer of any issue of note. He provided snapshots and disclosed some damage not shown nor easily recognized in pics. We ultimately did not purchase unit and he saved us the time and battle had we arrived and found this rather notable harm.
The not so great… the fact that this leased vehicle was returned damaged, yet Certified without reconditioning damage being repaired. It would have likely removed it from being Certified and also shown on a Carfax. The previously leasee likely paid for these damages to Buick at close out and should have been finalized correctly. We hope this is isolated but unnerving when agreeing to offer and status this program is said to offer with the premium paid.
We would not hesitate to revisit Kyle and send him referrals. We still would likely consider Starling but almost assuredly have an outside third party appraisal if we could not personally review unit.
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