I live 2 time zones away, but was very interested in a - rubyscraig
I live 2 time zones away, but was very interested in a car on their lot. I was connected with a sales rep, Tommy, who immediately went into the lot (in the rain!) and took a video of all the aspects of the car I was curious about. He even went back out a couple times to check on additional features that came to mind.
Long story short, there was an erroneous message from the eSign platform that led me to believe the dealership would think I had signed the purchase agreement, but I didn't - I changed my mind. I was very concerned it would become a problem, but the sales manager. Brehon, assured me that even if I had signed it, he would gladly void it to make sure I was taken care of and satisfied with the outcome. He was very reassuring and sincere that his #1 goal was my happiness, regardless of whether I buy a car from them.
That kind of integrity is refreshing and extremely appreciated! I would not hesitate to purchase a vehicle from Rocklin. Heck, even if I decide to buy a pre-owned vehicle that is not even a Mercedes, I'll check in with them to see if they can find my next car.
Thank you so much, you are awesome!
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