58 California BMW Dealers

This is my fourth purchase or lease from BMW Concord. - Steven Patton

This is my fourth purchase or lease from BMW Concord. Sales, Mursal Popal in particular, are incredibly knowledgeable and accommodating. They’ve streamlined the process to make it easy and transparent, getting you out to experience that new ride! At the end of my lease, I made the decision to go electric and shopped around. I came back to Concord BMW and am enjoying the ride of my life!

Everyone was polite and helpful, and I felt like they - chris

Everyone was polite and helpful, and I felt like they were trying to get my purchase done as quickly as possible for my convenience.

Great service, great advisors. - globalbobm

Great service, great advisors. Quick response to urgent needs. Prices reasonable. Nice waiting area with corffee

Jay was our salesman and he did a great job of - Saemlinh

Jay was our salesman and he did a great job of accommodating us. To be clear, we got the car that we wanted, but not in the exact configuration we preferred. We had an allocation for a manual 2025 M2 at a BMW dealership down south and we were waiting for its availability. We decided to visit our local Fresno BMW dealership (who could not produce an allocation for us) so that we can test drive the manual M2 that they had on the lot. For a rear wheel drive only stick shift, it was a lot of fun and plenty of fast. Jay asked why we wouldn’t want to buy this car right here right now, being spec’d out similarly to our build (full carbon fiber package). We said simply that we wouldn’t want to buy our dream car in a bland monochromatic color (Brooklyn Grey in this instance.) When we headed for a test drive, we informed him that we are going to drive it like our daily but are not going to restrain ourselves and lose out on what we aim to experience. Jay was very kosher about that request and remained intentional about ensuring we get the most out of the experience we were after. He knew we would be leaving our M240i xDrive that we loved a lot and needed to pursue that “Ultimate Driving Machine” experience to feel wholly satisfied to make our decision. When we were done with our test drive and talked shop, there were still hesitations about the color not best representing what my wife was looking for. (Especially because she was coming from the M240i’s beautifully painted Portimão Blue.) Jay brought in Lindsay to help accommodate us so that we can get the car we want, the way we want it. We were happy to make the deal so that we can take the next steps in getting our project car’s ADRO aerodynamic kit, vinyl wrap, and much MUCH more going. We were very happy with our dream car purchasing experience and the continued accommodations they provided. Ruben, their Service Manager, was also prepared to assist us with our next steps so that we can upgrade our M without ever worrying about voiding our precious warranty. The only gripe I would have about this place is the parking for service. That side of their campus typically has vehicles for sale parked there, limiting you to a couple of spots here, two possibly over there and (each infrequent time we have had to drop by), parking in the handicap spots. Beyond that, feel free to peruse the photos of the car in its stock OEM form, along with its transformation into the OEM Plus tuned vehicle that we produced within 2 months of purchase. Money cannot buy you happiness, but it can buy a BMW, and that’s good enough for us! (Please check out the photos of our M2 transformation on Google, Yelp, and Social Media)

The people are all good helpful they work with you and we - Paulmendoza5721

The people are all good helpful they work with you and we felt taken care of.

First time bringing my 740i in for service. - Sheila

First time bringing my 740i in for service. Outstanding service advisor, Victoria Guthery at BMW MURRIETA- very professional, attentive, knowledgeable, and truly went above and beyond expectations. Would recommend her to family and friends.

Great experience. - martinezbetty619

Great experience. Joseph, our sales rep was kind, professional and knowledgeable. Edith in the finance department amazing had us out of there quickly. We actually visited the dealership regarding a used vehicle.(GMC) which was under 10k. But we still received BMW service, top notch! they detailed the vehicle and a full tank of gas. I highly recommend this dealership.

A fantastic experience with bmw of Monterey! - Miller1966

A fantastic experience with bmw of Monterey!all staff members were respectful, honest and had my best interests at the top of their agenda.i flew in from Arizona to purchase a used bmw540 from them. I couldn’t ask for anything better than what they represented and followed through on the purchase. Andrew,Amir,Michael,John and Oscar are all the right people to make any experience a great experience.

Buying and selling your cars at CarMax is safe and saves - f_madar2002

Buying and selling your cars at CarMax is safe and saves your time. You can buy a car and return it within 10 days without loosing money if your mechanic doesn't approve it or you didn't satisfied .It is amazing.

Everyone here is awesome! - KARINA.MOMARY

Everyone here is awesome! Super helpful as well. They got my car in right away and detailed my car when I picked it up.

Great customer service and personal attention to the - Ladyleopard59

Great customer service and personal attention to the customer . Stacy Farmer took care of all of my service needs . I left the Riverdide dealership a very satisfied customer ! In all my years ( over 12 years ) dealing with service and sales dept. I would highly recommend this dealership to friends and family.

Great customer service and very professional. - Mnavidi

Great customer service and very professional. Fund and friendly environment . Highly recommended. Thank you carmax

They try their hardest to exploit me into paying more - red!box357

They try their hardest to exploit me into paying more than I should, and sold me a service contact I didn't need.

Best BMW service advisor in LA! - HowardZ

Best BMW service advisor in LA! Caesar Pleitez at SM BMW is awesome. He really cares about you and your vehicle. This has not been my experience at two other dealers since I brought my X5 here from Cleveland in 2022. The service department at Classic BMW in Cleveland is excellent and aligns with the brand. I have used 2 other BMW dealers in LA and service was not close to Classic until I found Caesar. If you want a real service advisor who looks out for the customer try Santa Monica BMW and definitely ask for Caesar. Thanks for all the help Caesar really appreciate it!

Mauricio and Irvine BMW did a fantastic job getting my - MDantuono8

Mauricio and Irvine BMW did a fantastic job getting my car up and running. We were on holiday in SoCal and unfortunately lost the tail of the car on a curve. Got towed to Irvine BMW and they immediately got me a loaner and allowed us to continue our trip up to the Central Coast. They did not have to agree to that and it was definitely appreciated. Mauricio and team worked with USAA and were able to get the repairs done quickly. He kept us informed along the way and we knew he understood the urgency that we felt in wanting to continue our trip and get our car back. We live in Texas, but would absolutely be looking to purchase from this dealership if we lived in the area.

BMW of Downtown Los Angeles I purchased a used BMW X5 - Dsid

BMW of Downtown Los Angeles I purchased a used BMW X5 from BMW of Downtown Los Angeles and have experienced multiple failures in communication, commitments, delivery, and follow-through since the purchase. Purchase and Delivery Issues • I was told vehicle prices were non-negotiable but that I would receive a full tank of gas and a properly detailed vehicle. • I made a down payment on 8/29, and two days later received an automated dealer email showing a $200 price reduction, which my salesperson said would be credited. • The X5 was delivered on 9/18 (I reside outside of California). The exterior was understandably dirty from transport, but the interior was also filthy—gum on the carpet, crumbs in cupholders, a dirty steering wheel, and an unclean cargo area. This fell far below the promised “detailed” condition expected from a BMW dealership. • I received only one key fob and no key card, contrary to what I expected. Unanswered Calls and Unfulfilled Promises • On 9/21, I called to speak with a used car manager. After being told managers were in a meeting, a salesperson took my call, promised a manager would return it in 10–15 minutes — no one did. • I left multiple messages and emails for the General Manager “Mark.” His voicemail was full, and the name on it belonged to someone else (“Reuban”). I received no response. • My salesperson eventually responded and promised: o A $200 refund check (for the price reduction) o An additional $95 (for the cost of the detailing) o A call from the parts manager to provide a second key fob at cost None of these have been received as of 10/17. Title and Registration Delays • I was told I’d receive paperwork from the California DMV within 10 days of receiving the vehicle. • By 9/25, the DMV confirmed the dealer had not even submitted the title. • Despite repeated follow-ups on 9/26, 9/29, and 9/30, the DMV and my lienholder both confirmed no title had been received. • On 10/2, I began daily outreach to both the GM and salesperson. Again, no response from “Mark.” • On 10/10, I made the first payment on a vehicle I cannot register or drive. • The DMV later confirmed the dealer started the process but never completed it. • Only on 10/14 did the DMV confirm that the title was finally received and processed — nearly seven weeks after my deposit. Summary • 49 days since deposit • 25 days since vehicle delivery • 7 days since first payment • 0 miles driven • No promised checks or calls received • Dealer unresponsive The dealer has attempted to blame both the DMV and BMW Finance for these delays, but the DMV confirmed they could not act until the dealer submitted the title. For a dealership that advertises “nothing is more important than our reputation for providing superior customer service,” this experience has been unprofessional and unacceptable.

On November 25th, 3025, the general manager (Travis - Fel

On November 25th, 3025, the general manager (Travis Raville) of this dealership showed who he really is as a person. A person with multiple personalities and very rapid personality changes. When I was discussing with him about the battery warranty, the following happened: He told me that if we were alone on the street, he would have already hit me. Then he asked me if I was homosexual, because according to him homosexuality is a sin, that God was watching me, and that God would send me to xxxx. After that, he said that I didn’t even have any money because I drove a 2007 car. Inside, I kept thinking: this man is crazy, he’s an extremist religious person with an ego, who thinks he’s superior to everyone.

Service person, was on top of the necessary repairs and - BERNARDPALK

Service person, was on top of the necessary repairs and services under the Warrantee. Very smart and friendly..

I met Mike Duplessis in crisis mode with a flat tire late - fastbuck830

I met Mike Duplessis in crisis mode with a flat tire late in the day. He waited for me to limp into the dealership at almost closing time. He was so very kind and honest, giving me choices to resolve the problem. So glad I met him and will definately go to him for all my needs.

Great service. - Rod

Great service. Mike was great! Answered all my questions, prices was easy and stress free. Much easier than I thought it would be.

Ed Fuentes was UNBELIEVABLE! - mariafraga81

Ed Fuentes was UNBELIEVABLE! He made the whole transaction go nice and smooth, went above and beyond to make sure I was satisfied and taken care of! Ed is an incredible and valuable asset to this dealership. Highly recommend, you've got a customer for life! Thanks again BMW of Visalia!

I went in today to receive help with getting my system - haileynbrown99

I went in today to receive help with getting my system reset. Cassidy was very friendly and helped me get out of there quickly!

No response to message left with parts department. - carguy456

This morning around 9:30 AM I called the service department and asked if they could fix the head light switch on my 2001 Z3 BMW that I purchased new from the dealership. After waiting on line for ~10 minutes, I elected to leave a message. It is now 1:21 PM. There has been no response yet.

BEST BUYING EXPERIENCE EVER!!! Jeff Knepp was amazing.... - john

BEST BUYING EXPERIENCE EVER!!! Jeff Knepp was amazing. Incredibility helpful and attentive with out any pressure or urgency. Answered my questions over the phone. Had great choices when we came in. Made the process ridiculously easy and quick. Menna crushed the paperwork. In and out in under an hour.

And here I am back in 2024 as a repeat customer, and - MATTHEWM

And here I am back in 2024 as a repeat customer, and saying, once again, everything I said about Jon Shafer before. He stands with you throughout the sales process. He found me an X60 M60 allocation when there were hardly any available and gave me a good deal. This sale was complicated by me being in Florida and difficult Florida DMV processes and then Performance Center Delivery process being thwarted by Hurricane Helene and almost Hurricane Milton. Jon was there through all of it, along with finance manager Matt Correa. I am sure I was a pain in the butt, but they never let me feel that way, and yesterday I had a successful (and amazing) PCD delivery at Plant Spartanburg. If you live in Cali and you love BMW's, give Jon a shout.

I wanted to love this dealership- but after more than two - goanywhereelse

I wanted to love this dealership- but after more than two decades with Pajouh BMW (previously Courtesy), we know them pretty well. I feel a review is absolutely warranted. We’ve purchased three BMWs at this dealership, and purchased extended services on our most recent fourth (purchased elsewhere, for reasons listed below). Buying them new is easy, although you can absolutely find a better deal almost anywhere- servicing them at this dealership is next to impossible. Car dropoffs and pickups frequently take more than an hour each, even when scheduled well in advance by the dealership themselves. Don’t be surprised when you find yourself parked on a sofa for an hour- it happens almost every time. Every visit, I witness visible disorganization and other frustrated customers camped out in the showroom. I’ve had to call my work and take a half day because the wait times were so obscene. Once you’re done waiting to drop off- services at this dealership cost more than double the price of the local specialty shop (and easily take double the time). While dealership services are always higher regardless of location, this dealership consistently takes the cake. They often miss glaring issues (last time I left after a check, I noticed a fog light was out that they didn’t mention), and consistently push extra (usually unnecessary) services. We’ve shown up for service appointments they scheduled, and then been turned away during check-in after an hour wait because they forgot the mileage minimums on a package and realized we hadn’t hit them yet. We’ve paid for different services, and later had private BMW mechanics tell us the services either weren’t done or were done badly (multiple times, multiple mechanics!). Why my rating is so abysmally low: Packages and warranties are basically useless, as it’s next to impossible to get a call back from BMW to check status and schedule services. My BMW app is somehow more useful than the dealership. They don’t answer phones, they don’t respond to voicemails, and are even largely unresponsive to texts. I’m polite, understanding, and do realize things slip through the cracks- but it shouldn’t take more than a week to hear back about simple warrantied maintenance (and I followed up!). Reception, although very responsive, is unable to access car-specific information, so the customer is stuck waiting for an unresponsive BMW team to give them a call “when they can.” It’s incredibly frustrating, especially when we’ve purchased so many vehicles through their team. I’ve worked with the BMW dealerships in Marin and Sacramento to fix both maintenance and body issues, and the experiences were laughably better (so much so that I’d absolutely tow to Sacramento if I ever needed a dealership collision repair). I don’t trust the work here anymore after multiple experiences, including one where my bumper fell off when closing the trunk because it was improperly attached with less than half the required hardware. The collision center in Sacramento was quick to identify that it had been improperly attached by the Chico dealership, and fixed it for free. While the Pajouh dealership looks pretty, that’s about it. I would make the journey to another dealership, even if you’re local. Shoot, just buy the car online- truly, buying a car unseen with no warranty and then taking it to the local specialty shop is more trustworthy, cheaper, and vastly more convenient. I would not trust this dealership when purchasing a used vehicle, and wouldn’t recommend them when purchasing a new one, either. I feel bad leaving such a scathing review, but our experience has been consistently disappointing for decades.

This dealership has the worst customer service I have... - tonycalmeiro

This dealership has the worst customer service I have ever experienced. I am an active duty service member and was on deployment a week from coming home, and was talking with the sales associate Matia who told me that there were no pending sales or offers on the BMW I wanted. So I told him I wanted to pay in cash via wire transfer that day and I would pick up the car the following saturday when I arrived back in the States. He said the only way they would hold the car is if I financed it through them so he would make a commission on the sale. even though I did not want to finance or run my credit because I offered to pay in full I had them finance the car just so they could hold it for a week while I was coming home from deployment. I received a message from Matia stating good news! you been approved and sent me the banking information to wire them the deposit for the car. Later that night he sent me a message saying do not wire the money yet, there is a deal pending and then they sold they car right from under me after forcing me to finance when I didnt want to and asked me to wire them a depoist. They are very untrustworthy and dont care about their customers or United States Servicemembers.

Dis-honest incompetent sales and service - Robert Salo

Bought $120,000 2019 M850i - multiple defects discovered on the drive home from the dealership. Car now is 1 week old - been at the dealership 4 times. Dealership totally unable to fix car - vehicle is unsafe to drive due to issues with steering , brakes and more. Contacted dealership owner. After listening to owners explanation went to BMW website only to find owner had lied about everything. And it just goes downhill from there. Dealership is forcing us to get legal representation -hows that for great service??.